hodders Estate Agents Reviews 86

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nicola was always available by phone to handle any queries that arose during the whole process. No hiding behind emails! This made the whole process a lot less stressful for us, and was a major help... See more

Company replied

Rated 5 out of 5 stars

You really can not fault Hodders from start to finish. As estate agents they've been nothing but helpful and reassuring during what can be, a really stressful time! We couldn't recommend them enough.... See more

Company replied

Rated 5 out of 5 stars

We’re a month in from moving from Addlestone after 22 years and have finally come up for air to write a review for Hodders. Our process was very painful as we had three collapsed chains over a 19 mont... See more

Company replied

Rated 5 out of 5 stars

I have sold my flat through Hodders recently and I can thoroughly recommend these agents. All the staff were very professional and helpful throughout. Like most sales there were issues and they gu... See more

Company replied

Company details

  1. Estate Agents
  2. Apartment Letting Agency
  3. Auction house
  4. Estate Valuer
  5. Estate Agent
  6. Estate Agent Auctioneer

Written by the company

MOVING THE COMMUNITY FOR OVER 65 YEARS & WE’RE JUST GETTING STARTED... We understand that each and every property move is different, so we take a personalised approach. And we've been around for over 65 years now, which means we've learned exactly what clients want and expect from an agent. Whether you've buying, selling, renting, or letting, we strive to get the best outcome for every single customer. We know moving can be stressful, so we do all we can to remove the pain points, proving practical, honest support and friendly service. Being independent enables us to offer a personalised experience, in which we genuinely understand and listen to your needs. We're invested in using the best available technology too, so whatever your situation, we've got the tools to make things happen. Community is at the heart of everything, so we also support local businesses, schools, and charities. It's all part of our vision to do things differently. This forward-thinking approach is what sets hodders apart, resulting in the kind of committed, hand-on service we believe you deserve. That’s why working with hodders feels different.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, approachable, accountable

From the initial valuation, photos, marketing & house visits through to sale & completion, Hodders have been both professional, approachable and accountable.
Nicola's handling of a more complicated chain to completion is of particular note. I would highly recommend their services.

17 February 2026
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you, Lee, for such a thoughtful review and for placing your trust in us.

We’re delighted to hear that you felt supported from valuation right through to completion. Moving home is rarely simple — and when a chain becomes more complex, clear communication, accountability and teamwork become even more important. We’re so pleased that this came through in your experience.

At hodders, our clients are always at the heart of everything we do, and it means a great deal to know you would highly recommend our services. Your feedback will be shared with the entire team, who will be proud to know their collective effort made a difference.

Wishing you all the very best in your new chapter.

Rated 5 out of 5 stars

Buying our new home in Addlestone

Nicola was always available by phone to handle any queries that arose during the whole process. No hiding behind emails! This made the whole process a lot less stressful for us, and was a major help in getting our purchase over the line. Thanks Nicola!
All in all a very pleasant and seamless process. I would strongly recommend Hodders in Addlestone to anyone looking to buy or sell their home.

29 October 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your wonderful review! We’re delighted to hear that Nicola (and the wider team) was able to make your home-buying experience smooth and straightforward.

Customer feedback like yours is vital to us — it ensures our team continues to work closely with each client, tailoring our approach to their individual needs. We truly understand the importance of a home purchase and always strive to provide a bespoke, personal service every step of the way.

We really appreciate your recommendation and wish you every happiness in your new home!

Warm regards, Tracey

Rated 5 out of 5 stars

Hodders were very friendly & professional, I would definitely recommend Hodders, Chertsey

Hodders were very friendly and professional. We only had a couple of viewings and got an offer straightaway which we accepted. Nicola the Sales Progressor chased everything to ensure everyone was in the loop and the move went smoothly, from liaising with the chain and the Solicitors. I would definitely recommend them.

3 October 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind words and for taking the time to share your experience. At hodders, it is always our priority to listen carefully to our clients’ needs and ensure we deliver positive outcomes at every stage of the process. We’re delighted to hear that Nicola and the team were able to keep everything on track and make your move as smooth as possible. Your recommendation means a great deal to us, and we look forward to assisting more clients with the same level of care and professionalism.

Rated 5 out of 5 stars

I have sold my flat through Hodders…

I have sold my flat through Hodders recently and I can thoroughly recommend these agents.
All the staff were very professional and helpful throughout.
Like most sales there were issues and they guided me through very efficiently, keeping me posted on all proceedings.
From start to finish nothing was too much trouble for Rob and Nicola and them team.

14 August 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind words and for trusting us with the sale of your flat. At hodders, we pride ourselves on delivering a truly bespoke service, tailored to each client’s needs, and it’s wonderful to know this came through at every stage of your journey.

Sales often bring challenges, but it’s in those moments that our team really comes together to guide and support – making sure you always feel informed and reassured. Rob, Nicola and the whole hodders team were delighted to help, and we’re so pleased we could make the process as smooth as possible for you.

We’re grateful for your recommendation and wish you every happiness as you move forward...

Rated 5 out of 5 stars

Hodders Letting Agents Chertsey

I was not certain with whom to instruct as my letting agent for my property in Addlestone, but was so pleased that I chose Hodders. From day one I was impressed with their high quality of service. I would not hesitate to recommend Hodders as a letting agent .

2 August 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind words and recommendation. We're thrilled to hear that you were pleased with your decision to choose us. Providing a high-quality, tailored service to each of our clients is at the heart of what we do, and it's wonderful to know that this came through from day one. We're proud to offer a bespoke experience that gives landlords peace of mind, and we’re delighted we could support you with your property in Addlestone.

Rated 4 out of 5 stars

Fantastic service from Nicola Elson

We had a slightly rocky start but once Nicola Elson took over everything ran with 100% efficiency. Nicola answered every question we had with no delays and went above and beyond to make sure the whole process ran smoothly.
Thank you Nicola & Hodders!

25 July 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you for your feedback—we're so pleased the experience ended on such a positive note. While things may have had a slightly rocky start, we're glad our team was able to step in and deliver the level of service we pride ourselves on. We’re committed to a personal, responsive approach that ensures every detail is handled with care. It’s always a team effort, and we're delighted that our tailored service helped make the process smooth and stress-free in the end. Thank you again for choosing us!

Rated 5 out of 5 stars

Going the Extra Mils!

I’m not a great fan of Estate Agent services in 21st Century. All seems a little formulaic and impersonal.

Hodders are not hugely different however as is often the case Nicola Elson has been exceptional!

Good if not great communication to start with but when it really mattered very good.

22 July 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you for taking the time to share your experience. We completely understand how the property industry can often feel impersonal and formulaic—that’s exactly why we pride ourselves on doing things differently. While processes are important, it’s the people behind them that make the real difference. Team dedication is a perfect example of the personal, responsive service we strive to provide. We’re so pleased to hear that when it truly counted, we delivered with the care and attention you needed. Tailored support is at the core of our approach, and we’re glad it made a meaningful impact.

Rated 5 out of 5 stars

Aaron has been absolutely brilliant in…

Aaron has been absolutely brilliant in helping me find suitable tenants for my recently refurbished property. He worked quickly and efficiently, keeping me updated throughout and making the whole process really straightforward. What stood out most was his friendly, approachable, and helpful manner — nothing ever felt like too much trouble.

Abby was also fantastic to work with. I’ve worked with her before and, as always, she brought great energy, a good sense of humour, and a real focus on getting the job done. She makes the process enjoyable and always delivers.

I’m extremely happy with the service I received and would highly recommend both Aaron and Abby to anyone looking for reliable, proactive, and genuinely lovely letting agents. Thank you both!

16 July 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind words and glowing feedback. We’re absolutely delighted to hear that both Aaron and Abby made the letting process smooth and enjoyable for you. Providing a tailored, high-quality service is at the heart of what we do, and it’s fantastic to know that this came through in your experience with us.

We’re proud to have a team that’s not only efficient and proactive but also genuinely cares about delivering a personal and friendly service. Aaron and Abby will be thrilled to know their hard work and approachable manner made such a positive impact.

Thank you again for your recommendation — it means a great deal to us. We look forward to working with you again in the future!

Rated 5 out of 5 stars

First time buyer experience: fantastic!

Stuart in Sales was a pleasure to speak with. He helped me find properties that were tailored to what I was looking for, particularly as a first time buyer. He was very kind over the phone and made every effort to keep me informed during the initial stages.

I then met Nicola in the stages of when buying the house and she was always prompt with her responses, allowed for open and honest conversations between us, and was always there to help with all my queries. It’s been so easy to work with Nicola.

I’m grateful that my first property buying experience has been with Hodders - they’re a great company with some fantastic employees!

2 July 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind words – we’re absolutely delighted to hear that your first-time buyer experience with us was such a positive one!

Stuart and Nicola will be thrilled to know that their support made a real difference throughout your journey. At hodders, we pride ourselves on being approachable, responsive, and proactive, especially for first-time buyers who may be navigating the process for the first time.

It’s fantastic to know you felt listened to, informed, and supported at every step. Providing open, honest communication and tailored guidance is exactly what we aim for — and it’s great to see that reflected in your experience.

Thank you once again for choosing hodders. Wishing you all the very best in your new home!

Warm regards,
The Hodders Team

Rated 5 out of 5 stars

Hodders employees

All the staff from viewings to the end purchase were fantastic, very helpful and sorted all queries very efficiently. Would highly recommend

30 June 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your feedback. We’re thrilled to hear you had such a positive experience with our team, from the initial viewings right through to completion. Providing a personal service is really important to us, ensuring both buyers and sellers receive tailored support every step of the way. It’s great to know that all your queries were handled efficiently and that you felt well looked after. Recommendations like yours mean a lot—wishing you all the best in your new home!

Rated 5 out of 5 stars

Have been kept informed throughout esp…

Have been kept informed throughout esp by Nicola in regards to our purchase . All staff friendly and informative that I have spoken to and Aran in lettings has found a tenant to move in a very timely manner after purchase . The purchase was made easier with the seller using Hodders along with us using their solicitor recommendation and letting agent

23 June 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind feedback. We’re delighted to hear that you felt well-informed throughout the process, with special thanks to Nicola for keeping you updated at every stage of your purchase. It’s great to know that all our team members you spoke with were friendly and informative, and that Aaron was able to secure a tenant so quickly after completion. We're also pleased that using hodders for both the sale and recommended solicitors helped streamline the process for you. We really appreciate your comments and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Fantastic service

Fantastic service

From initial contact through to completion. Nicola who was handling the sale was outstanding going above and beyond keeping everyone informed while keeping the process moving.
I couldn't recommend them more

23 June 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

We’re thrilled to hear you had such a positive experience with us. Providing outstanding service and keeping our clients informed at every step is at the heart of what we do, and it’s fantastic to know that Nicola’s dedication made such a difference in your sale. We pride ourselves on offering a personal, hands-on approach, and your kind words really reflect the standard we strive for. Thank you again for your recommendation.

Rated 5 out of 5 stars

Nicola is a very hard-working member of…

Nicola is a very hard-working member of the team at Hodders Estate Agents. She was always helpful and supportive throughout our buying process. I would highly recommend Hodders – they’re lucky to have someone like Nicola.

17 June 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you so much for your kind words and positive feedback regarding your recent home purchase. We are absolutely delighted to hear that you had a great experience. Providing a dedicated and bespoke service is at the heart of everything we do, and it's incredibly rewarding to know that it made a difference for you.

Your feedback means a great deal to us and will be proudly shared with the entire team. It’s comments like yours that inspire us to continue delivering the highest level of service to every client.

Rated 5 out of 5 stars

You really can not fault Hodders from…

You really can not fault Hodders from start to finish. As estate agents they've been nothing but helpful and reassuring during what can be, a really stressful time!
We couldn't recommend them enough. Moving/selling homes is a big thing- but Hodders definitely put your mind at ease!

10 April 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

As you said, moving and selling homes is a big step – and we’re committed to making it a first-class experience. Nothing gives us more pleasure than receiving a review like this and knowing we've delivered a truly personal service. Feedback like yours is invaluable, helping us shape staff training and continuously improve the support we offer our clients. Wishing you every success and happiness in your new home, and thank you again for sharing your experience.

Rated 5 out of 5 stars

Brilliant service

Hodders were brilliant. Even though the process was like a rollercoaster they were always on hand. Nicola was a complete star with updates and reassurance. I can’t praise them enough and would suggest using them as you will get a complete service from initial valuation to completion. Thank you for making the process as least stressful as it could be.

31 March 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you for your feedback, Mark – we’re so pleased to have supported you from beginning to end. Our philosophy is to provide a truly personal service, so it’s wonderful to hear your experience reflected that. The team works hard to understand each client’s needs and ensure their goals are met throughout the buying and selling process – it’s what sets us apart in the area. Wishing you every success and happiness in your new home. And remember, we’re always here if you need us!

Rated 1 out of 5 stars

WATCH YOUR DEPOSIT

This company at Walton on Thames clearly sides with the landlord on post tenancy inspections . They allow the landlord to interfere in the inspectors report claiming wear and tear issues, claiming things the landlord and myself had agreed on previously and taking a very large portion of the deposit .. clearly on the landlords side for obvious reasons .. watch your deposit unscrupulous landlords will rip you off as nd hodders will back them

22 November 2024
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

I'm sorry to read your review and would appreciate the opportunity to learn more about your concerns. We take all feedback very seriously, and I want to assure you that we are not in the business of misleading clients. If you're willing to email me at tbaldwin@hodders.net, I’d be happy to investigate the matter further. Thank you.

Rated 5 out of 5 stars

Great communication and very proactive.

I was very impressed with how well staff at Hodders communicated with me during the process of purchasing my property. The level of engagement and proactivity to help make the experience flow smoothly was greatly appreciated. Nicola was particularly instrumental in helping me achieve completion in the time frame I required. Would thoroughly recommend.

19 March 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you for your feedback. It's always great to hear from our clients about their experience with us. We strive to meet – and exceed – our clients' expectations with the services we provide, so it's wonderful to hear that Nicola and the wider sales team did just that. Wishing you every happiness in your new home!

Rated 5 out of 5 stars

EXCELLENT HODDERS

I’ve been using HODDERS for about a year now to manage 3 flats
From the start I have found the service excellent and very professional
I would highly recommend them to anyone!
Roger Blessed

13 March 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you Roger for your feedback. It's always good to receive feedback so we can ensure our bespoke service is on point. Our Property Management team work incredibly hard to meet the expectations of their client(s) and are always on hand to deal with the portfolio in a first class manner. Wishing you the best, and thank you again.

Rated 4 out of 5 stars

Although our sale didn't end up…

Although our sale didn't end up completing, Hodders were great throughout.

Nicola in particular was outstanding through the process. It has been a particularly difficult journey with the stamp duty demand, and our seller's solicitors lack of response and Nicola supported us incredibly. I felt like the purchase was in good hands with Nicola and she listened to our concerns and put our minds at ease that she was on top of everything, which she was. Super proactive, responsive, empathetic, responsive and a generally a great person.

I look forward to dealing with Nicola again for when we decide to purchase.

10 March 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Our company values are to always listen and understand your needs, which then builds the trust we have with our clients. It's important that we build a strong, personable and honest relationship so that we can work together to achieve your goals. And although your sale didn't complete we'll be here to get the home and move experience you want (and should always expect), as and when you need us. Thank you for sharing your experience, it means a lot to us.

Rated 5 out of 5 stars

Great sales progressor

As a buyer, I was very glad to have Nicola following up making sure our purchase completed on time. Will definitely use Hodders in the future with that level of service!

7 March 2025
Unprompted review
hodders Estate Agents logo

Reply from hodders Estate Agents

Thank you Graham for your feedback. Your review will be shared with Nicola and the wider team, who implement our company values positively each day for our clients. We pride ourselves on high quality customer care, as well as an empathetic approach. Wishing you well in your new home, and look forward to helping you when you next need us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look