I absolutely love the Hoka brands,I own 2 pairs white and black. Unfortunately I recently purchased a black slip resistant Hoka Sr Bondi and the inside is hard as a brick. My feet was killing me, tota... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Good clogs! However, as my previous HOKA footwear offered wide options and this did not, I ordered half size bigger. Big mistake, although almost comfortable and usable. I will keep to use after a run... See more
Company replied
I was lucky enough to have email correspondence with Leona when customer services replied to my email. Leona went above and beyond sorting out my concerns. Thank you.
Company replied
Hoka does not have an email or an option for feedback or even to review the shoes that I bought so I'm doing it here. I have been wearing Hoka Bondi shoes for six years now and overall I'm pleased wit... See more
Company replied
Company details
- #185 of 217 best companies in Shoe shop
- #35 of 39 best companies in Running Shop
About Hoka
Written by the company
Welcome to the official Trustpilot profile for HOKA®.
Thank you for sharing your reviews with us.Our story:
Two life-long runners launched HOKA in 2009, after years spent handcrafting and shaping lightweight shoes with extra-thick midsoles.Initially embraced by ultrarunners because of their enhanced cushioning and inherent stability, HOKA now offers shoes for all types of athletes who enjoy the unique ride the shoes provide.
Our goal:
Our goal is to inspire people to move and empower athletes of all types.Our products and services:
Shop the latest footwear, apparel and accessories from HOKA for running, walking and the outdoors.HOKA is the fastest growing, premium running shoe brand in the world.
Athlete or casual runner; our Shoe Finder can help you find the perfect pair.
We’re confident that once you've tried HOKA, you won't look back. If you weren't satisfied with your purchase, returns are easy, with no questions asked with our 30 Day Guarantee.
Free standard delivery & returns
See our shipping information for UK, Germany, France, Italy, Spain, Austria, The Netherlands, Belgium, and Luxembourg.Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
Our Customer Service promise:
At HOKA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you find joy in movement.Contact our Customer Services
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue, , London, W1D 5EU, United Kingdom
- customerservicesuk@hoka.com
- www.hoka.com
3.7
Average
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knee pain reduced
Been using the cliftons for multiple years now. Helped my knee pain a lot. Very grateful
19 June 2026
Unprompted review
Reply from Hoka
Hi Joel,
I'm so glad our Cliftons have helped with your knee pain over the years. We appreciate your loyalty!
Kind regards,
Mia
I ordered two pairs of shoes on June 14…
I ordered two pairs of shoes on June 14 and they have still not been shipped. Payment was taken immediately, but there is no clear information about my order. Your website promises fast shipping, yet nothing has happened for days.
This is extremely disappointing and unprofessional. Customers should not have to chase information after paying for an order. If you cannot deliver within the promised timeframe, you should be honest about it instead of keeping customers waiting.
I expected much better service from HOKA.
14 June 2026
Unprompted review
Reply from Hoka
Hi there,
I apologise for the delay and lack of communication regarding your order. We understand your frustration here. I have passed this feedback on to our Customer Service team and someone will be in touch shortly to assist further.
Kind regards,
Mia
Reply from Hoka
Hi Steven,
I'm so pleased you enjoyed our delivery service. Thank you for your kind words!
Kind regards,
Mia
I didn’t received my orders but dad…
I didn’t received my orders but dad said it was delivered. I had not seen anyone came to my home and my cctvs also were.
19 June 2026
Reply from Hoka
Hi Matthew,
I am sorry to hear about your undelivered order. I have taken a look into this for you and will be in touch via email.
Kind regards,
Mia
An Accidental Order, but No Regrets
I originally intended to buy just one pair, but I accidentally ordered two. As a full-time PhD student on a tight budget, I immediately contacted customer support because I simply couldn't afford the extra cost. The team was very helpful and explained the return process clearly.
However, after trying the shoes, I was genuinely impressed by the comfort and support they provided. Because of ongoing problems with my big toe, knees and lower back, finding suitable footwear has never been easy, and these shoes made a noticeable difference.
In the end, I decided to keep both pairs. A good friend kindly helped me with the cost, and we agreed that I would repay him when circumstances allow. I am extremely pleased with both the product and the excellent customer service. Highly recommended.
18 June 2026
Reply from Hoka
Hi Tafazzol,
I am so pleased to hear that our shoes have made such a positive difference for your comfort, especially with your ongoing concerns. It's wonderful to know that our customer support team was able to assist you effectively. We truly appreciate you sharing your experience and your kind words.
Kind regards,
Mia
I bought two pair of hokas one pairs…
I bought two pair of hokas one pairs holding them extremely well. The other one is falling totally apart. They're both the same age. I bought them from shoe perks Pooler Georgia paid $130 for him. The soles are coming apart. Believe it was bad glue. I've got photos I would like to send
19 June 2026
Unprompted review
Reply from Hoka
Hi Robert,
I appreciate you sharing your experience with the HOKA shoes. I have passed this feedback on to our US team who will be in touch shortly to assist further as we are HOKA UK.
Kind regards,
Mia
Reply from Hoka
Hi Abeda,
I am pleased you found our delivery fast and the product comfortable. Thank you for your feedback.
Kind regards,
Mia
Good all round service and trainers
Good all round service - easy to order, came quickly and knew within an hour when they would be delivered. Great trail runners for my big feet!
Thank you
17 June 2026
Unprompted review
Reply from Hoka
Hi David,
I am pleased to hear you had an easy ordering experience and that your trail runners are great for your feet!
Kind regards,
Mia
Very disappointed with Hoka we been…
Very disappointed with Hoka we been buying them for years, we bought a pair of Rincon for my son with it 2 months the stitching from both shoes by the ankles started to come off, reach to warranty send pictures and receipt all to be denied do to normal wear, me and family will never buy them again.
18 June 2026
Unprompted review
Reply from Hoka
Hi Gracie,
I am truly sorry to hear about the issues with your son's shoes and your warranty experience. I have passed this feedback on to our US team as we are HOKA EU and someone will be in touch to assist further.
Kind regards,
Mia
I ordered a size 6/5 and yous sent me…
I ordered a size 6/5 and yous sent me the wrong size so I have to send them back disappointed by this .
Thanks Sinéad
17 June 2026
Reply from Hoka
Hi Sinead,
I am sorry the incorrect size was sent. We understand your disappointment and are here to help with the return process.
Kind regards,
Mia
I have ordered from many different…
I have ordered from many different online brand sights, Nike, DQ, sketchers. Received these today a perfect fit 9.5 light as a feather. Very comfortable wide fit. Love the colour silver grey. I hope they last.....we shall see. Exceptional delivery service.
18 June 2026
Reply from Hoka
Hi there,
I am so happy to hear you love the perfect fit, comfort, and color of your new shoes! We appreciate your kind words about our delivery service.
Kind regards,
Mia
Reply from Hoka
Hi James,
I am pleased to hear your order was delivered on time. Thank you for your feedback!
Kind regards,
Mia
Excellent product and prompt delivery
Excellent product and prompt delivery.
Reasonable price
18 June 2026
Reply from Hoka
Hi Grant,
I'm happy to hear you enjoyed our product and service. Thank you for your feedback!
Kind regards,
Mia
Reply from Hoka
Hi there,
I am pleased you were happy with your product.
Kind regards,
Mia
First time buyer from HOKA website and…
First time buyer from HOKA website and absolutely happy with my purchase
18 June 2026
Reply from Hoka
Hi Gabriela,
I am so happy you had a great first experience with us and love your purchase!
Kind regards,
Mia
Delivered wrong colour and size
Delivered wrong colour and size, you can't speak to anyone, you have to chat to an AI bot. It will take them 3 working days to respond to my query via email.
18 June 2026
Reply from Hoka
Hi Suleman,
I sincerely apologise for the incorrect order and the frustration with our support. This feedback has been passed on to our team and someone will be in touch shortly.
Kind regards,
Mia
Another company with no contact number and failure to deliver.
I really cannot believe that such a huge company does not have a number to call. And why companies use DPD for delivery also does not make sense to me when they are atrocious.
I ordered a pair of trainers to be delivered and received no email notification that they were delivered. Ive gone on the tracker and found they were delivered yesterday and ready for collection! Lies. Went twice to the collection point and nothing. And all you can do is a poxy chat with their AI. Asked to be passed to a team and says they'll review and get back to me within 1 to 3 working days!!! Well I need the trainers by tomorrow hence the delivery. Has really put me off giving Hoka my money. At least have a contact point. Increasingly companies keep doing this and all it does is give them bad reviews! But why would they care if they keep having people spend with them. Wish I had not ignored rhe reviews. Please do not do the same
18 June 2026
Unprompted review
Reply from Hoka
Hi Ishika,
I appreciate you sharing your experience and feedback regarding your recent order and delivery. I am truly sorry to hear about the difficulties you've encountered with your trainers and the communication process. I am pleased to see a member of the team has now been in touch to assist further.
Kind regards,
Mia
On time plenty information when thy…
On time plenty information when thy will be at your door great shoes for a
Old man like me makes you walk like a young 👨 delivery person good manner's clean and tidy did not call me meet FIVE STAR HAVE A GOOD DAY
18 June 2026
Reply from Hoka
Hi Bernadette,
I'm so glad to hear you're enjoying your new shoes and that our delivery service met your expectations! Thank you for your wonderful five-star feedback.
Kind regards,
Mia
Reply from Hoka
Hi Craig,
I am so pleased your order arrived as promised and was well packaged. We appreciate your kind words!
Kind regards,
Mia
The trainers arrived but the fit wasn’t…
The trainers arrived but the fit wasn’t good they are very tight and do not come in a wide fit, so I will have to return them.
18 June 2026
Reply from Hoka
Hi David,
I appreciate your feedback regarding the fit of the trainers. We are sorry they did not meet your expectations.
Please contact customerservicesuk@hoka.com if you have any questions.
Kind regards,
Mia
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