Hoka Reviews 

13,315
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,870 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality and comfort of the products, often finding them supportive and effective for various foot conditions. Reviewers frequently highlight the shoes' comfort, fit, and aesthetic appeal, with some noting they feel like walking on clouds. The delivery service is often described as swift and efficient, with many appreciating the quick arrival of their orders and good communication regarding delivery updates. However, some people were dissatisfied with the customer service, reporting issues with unresponsive bots, lack of direct communication, and difficulties resolving order problems. There are also concerns about product sizing, with some customers finding the shoes run narrow or require sizing up, despite using the website's measurement tools. Additionally, a few customers experienced problems with delivery, including parcels being left unattended or not reaching the correct address, and orders being cancelled after payment.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many finding Hoka shoes comfortable, supportive, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the comfort, support, and appearance of... See more

Order

Customers had ambiguous experiences with order processing, with some reporting easy ordering and swift... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing extreme disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love the Hoka brands,I own 2 pairs white and black. Unfortunately I recently purchased a black slip resistant Hoka Sr Bondi and the inside is hard as a brick. My feet was killing me, tota... See more

Company replied

Rated 4 out of 5 stars

Good clogs! However, as my previous HOKA footwear offered wide options and this did not, I ordered half size bigger. Big mistake, although almost comfortable and usable. I will keep to use after a run... See more

Company replied

Rated 4 out of 5 stars

I was lucky enough to have email correspondence with Leona when customer services replied to my email. Leona went above and beyond sorting out my concerns. Thank you.

Company replied

Rated 3 out of 5 stars

I wouldn’t be paying another 160€ for a hoka shoe again !! There very irritating every bit of dirt stones & anything els be on the floor gets in and sticks to the shoe I did my half marathon & 12k wal... See more

Company replied


Company details

  1. #182 of 216 best companies in Shoe shop
  2. #36 of 40 best companies in Running Shop

About Hoka

Written by the company



Welcome to the official Trustpilot profile for HOKA®.

Thank you for sharing your reviews with us.

Our story:

Two life-long runners launched HOKA in 2009, after years spent handcrafting and shaping lightweight shoes with extra-thick midsoles.

Initially embraced by ultrarunners because of their enhanced cushioning and inherent stability, HOKA now offers shoes for all types of athletes who enjoy the unique ride the shoes provide.

Our goal:

Our goal is to inspire people to move and empower athletes of all types.

Our products and services:

Shop the latest footwear, apparel and accessories from HOKA for running, walking and the outdoors.

HOKA is the fastest growing, premium running shoe brand in the world.

Athlete or casual runner; our Shoe Finder can help you find the perfect pair.

We’re confident that once you've tried HOKA, you won't look back. If you weren't satisfied with your purchase, returns are easy, with no questions asked with our 30 Day Guarantee.

Free standard delivery & returns

See our shipping information for UK, Germany, France, Italy, Spain, Austria, The Netherlands, Belgium, and Luxembourg.

Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.

Our Customer Service promise:

At HOKA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you find joy in movement.

Contact our Customer Services

Contact info

3.7

Average

TrustScore 3.5 out of 5

13k reviews

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3.7

All reviews

(13,315)

3,442 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service
I received my parcel in good time and the product was just as advertised. Ordered on 13/06/26 (Friday evening). Received my parcel 16/06/26 ( afternoon). I was also kept update about the whole process.
Satisfied customer.

16 June 2026
Hoka logo

Reply from Hoka

Hi Angel,

I am so pleased to hear you received your parcel promptly and that the product met your expectations. Thank you for your wonderful 5-star review!

Kind regards,
Mia

Rated 1 out of 5 stars

Delivery problems: I tried to contact DPD to say that I am…

I tried to contact DPD to say that I am not going to be in. In fact I won’t be in till the evening of 17 June onwards. However, I had a message from DPD to say that the parcel was successfully delivered today!

16 June 2026
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Reply from Hoka

Hi George,

I appreciate you sharing your experience. We are sorry to hear about the delivery discrepancy and are investigating this issue.

Please contact customerservicesuk@hoka.com if you have any further questions.

Kind regards,
Mia

Rated 5 out of 5 stars

Soft

Soft, lightweight, and reliable—excellent for everyday mileage.

16 June 2026
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Reply from Hoka

Hi George,

I'm happy to hear you find it soft, lightweight, and reliable for daily use!

Kind regards,
Mia

Rated 5 out of 5 stars

Delivered within timeframe.

Got text with timeframe. Arrived within that timeframe. Courier very polite.

16 June 2026
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Reply from Hoka

Hi Izzy,

I'm glad to hear our courier was polite and arrived on time. Thank you for your kind words!

Kind regards,
Mia

Rated 1 out of 5 stars

Wrong address…

The parcel was delivered at a totally wrong address. Luckily owner of the other house delivered it to us. Please ensure parcels get delivered to CORRECT address!

16 June 2026
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Reply from Hoka

Hi Susanne,

I am very sorry your parcel was misdelivered. We are taking steps to prevent this from happening again.

Kind regards,
Mia

Rated 5 out of 5 stars

My experience was great delivery within…

My experience was great delivery within time stated thank you so much ☺️ I love my hoka trainers and wear nothing else for walking. Speedy delivery from ordering to delivery thank you so much ☺️

16 June 2026
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Reply from Hoka

Hi there,

I am so happy to hear about your great experience and that your delivery was on time. It's wonderful to know you love your trainers!

Kind regards,
Mia

Rated 5 out of 5 stars

Perfect service and speedy delivery

Perfect service and speedy delivery. My 3rd order from Hoka. Would thoroughly recommend.

16 June 2026
Hoka logo

Reply from Hoka

Hi Elaine,

I am so happy to hear you had a perfect experience and appreciate your continued support. Thank you!

Kind regards,
Mia

Rated 4 out of 5 stars

Hoka Clifton 10s are the most comfortable shoe



These Hoka Clifton 10s are the most comfortable and supportive running shoe for healthcare workers. I have had multiple injuries occur to my knees, ankles, and hips. These injuries have caused me to be in pain in many types of shoes. This is how I found the Hoka Clifton 10s. After trying on what felt like every single shoe on in the shoe store, I had finally found one that did not cause me any pain. The sole and heel of the shoe are incredibly squishy and soft. This makes every step feel as though you are walking on a cloud. After standing and walking on my feet all day at work, I have not felt even an ounce of discomfort. There is no pain in my knees or back, which is typical of other shoes that claim to be supportive. The cushion of the shoe is not the only feature that makes it comfortable.

The breathability of the Clifton 10 levels up the comfort. When your feet begin to sweat, many other shoe fabrics will begin to rub on your skin. This causes discomfort while walking and leads to blisters. The breathable fabric of the Clifton 10s prevents this from happening. The fabric allows for air to move through your shoes and not keep the hot, wet air inside of the shoe. I have never gotten a sore or blister from my Clifton 10s, and I wear them for 8 plus hours multiple days out of the week while I am working.

Hoka provides individuality with a wide range of sizes for the Clifton 10s. The women’s sizes range from a size 4 to a size 12. This allows for more inclusion of people who can purchase and wear these shoes. Hoka also provides the option of getting the shoe in a standard, wide, and extra wide. Having different widths to purchase allows for more people to find the perfect size for them. The sizing range that Hoka provides makes everyone able to buy and wear the most comfortable shoes for them.

Another way that these shoes are customizable to each person is the colors that the shoes come in. It is difficult to find a shoe color that you do not like because they have so many options. The colors that are offered in the Clifton 10s are, all orange, all white, black and rose, lilac and orange, sea glass green and white, blue and white, black and white, off white, blush and rose, white and yellow, white and baby blue, all black, tan and white, blue and pink, white and pink, and grey and white. On top of all of these colors that they are offering right now, they also offer limited edition colors. The limited edition colors are offered depending on time of year and how many shoes of that color are made. Once they run out of a limited edition color, it is discontinued.

One of the disadvantages to some people of this shoe is the price. Everyone’s price range for a shoe varies depending on their budget and the activity the shoe is being used for. The range of all the shoes from Hoka is $90-$280. This price range is for every type of shoe that Hoka makes, not just running shoes. The average cost of running shoes across all shoe companies is $70-$180. For the Clifton 10, the cost ranges from $124-$155, depending on the color you purchase. The Clifton 10 price falls into the average cost of running shoes, but some people cannot spend that must on a shoe. For myself, I am willing to pay this price for the comfort and support they offer. I own two pairs of these shoes despite the cost.

The biggest downside to the Clifton 10s, to me, is that they are difficult to clean. The shoe is made out a porous fabric. Since I am a healthcare worker, I get things on my shoes that I need to clean off, like bodily fluids. The pair of Clifton 10s that I wear at my job are all white. This means that I am able to bleach them without the color fading or being changed. On the other hand, my second pair that I wear while running errands and walking outside are pink. This color is much harder to clean since I cannot use bleach on them without compromising the color of the shoe. I have tried to clean my pink pair with soap and water. This technique works for getting off dirt and mud, but not for things that stain like grass.

Overall, I would give the Hoka Clifton 10 running shoes a four out of five stars. They are extremely comfortable and supportive, which is what I am focused on in a shoe. The cushion provides my joints with stability and support. This makes daily pain in my ankles, knees, hips, and back for me almost zero. I would consider them affordable for myself, but some people may disagree with this statement for various reasons. The only reason that one star was lost was due to the difficulty of cleaning. This may not be an important factor for some people, but to me this is important. I must be able to bleach my shoes at my job, and any other color than white makes this an impossible task. Think to yourself about how the Hoka Clifton 10s would improve your workday.

15 June 2026
Unprompted review
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Reply from Hoka

Hi Aurora,

I am so glad to hear that our Clifton 10s have provided such comfort and support, especially given your demanding work as a healthcare professional. It is wonderful that they have made such a positive difference for your knees, ankles, and hips. We appreciate your detailed feedback, particularly regarding the cleaning challenges. Your insights are truly valuable to us.

Kind regards,
Mia

Rated 2 out of 5 stars

Purchased a pair of trainers and given…

Purchased a pair of trainers and given an order number. They cancelled the order as there was apparently some issue with the billing address, not matching the bank address (which there wasn't) That part is fine with me though. Mistakes happen. The issue I have is that I received no communication via email, text or call that they had cancelled the transaction and delivery! Now, competing in unsuitable footwear. An email would have allowed me time to get new trainers elsewhere. Thank you very much HOKA!

15 June 2026
Unprompted review
Hoka logo

Reply from Hoka

Adam Thompson,

I appreciate you sharing your experience. We are truly sorry to hear about the communication lapse regarding your order cancellation. We understand how frustrating it is not to receive timely updates, especially when you needed the trainers for an event. We are reviewing our notification processes to prevent this from happening again.

Kind regards,
Mia

Rated 5 out of 5 stars

Very happy with my new addition to my…

Very happy with my new addition to my Hoka collection🤗 Prompt delivery

15 June 2026
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Reply from Hoka

Hi Linda,

I'm so happy you love your new HOKA shoes and appreciate the kind words about our prompt delivery!

Kind regards,
Mia

Rated 1 out of 5 stars

I ordered a pair of Hoka's

I ordered a pair of Hoka's, which I had done many times. I looked at the tracking as I had not had a notification of delivery to my chosen place. They were delivered the previous Wednesday, this now being Saturday. I went to collect them, but DPD had not sent a delivery code. They were not in the shop system, either, and the shop refused to hand them over as I didn't have the code, and they didn't have any information about them. I contacted Hoka, who suggested I contact DPD to get a delivery code. DPD is very difficult to get hold of, and I don't have the time to start chasing up something that is Hoka's responsibility. I'm not sure why Hoka felt that it was my responsibility to follow up on their delivery firm. The email also pointed out that if the item was not picked up within 7 days, it would be returned to the warehouse. I'm not sure what Hoka wished to achieve here.
I think this reply from Hoka explains why there is a problem with this company. They have had emails from me which they have not replied giving all the details. They now want more details. I tried to put in a complaint yesterday but there is no facility on their website and the chat box just said this has been passed to our team. Said chatbox then closed down. Writing a review to warn others really is a last resort.

13 June 2026
Unprompted review
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Reply from Hoka

Hi Ann,

I am truly sorry to hear about the difficulties you experienced with your recent HOKA order and delivery. We understand your frustration with the tracking and the issues encountered when trying to collect your shoes without a delivery code. I have requested some additional information from you to take a further look into this.

Kind regards,
Mia

Rated 2 out of 5 stars

After 1 month of wearing those shoes…

After 1 month of wearing those shoes from hoka I discovered that one of the shoe is damaged, I am disappointed

14 June 2026
Unprompted review
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Reply from Hoka

Hi Dan,

I'm sorry to hear about the shoe damage. We appreciate you sharing this feedback. I have requested some additional information from you, once received I can take a further look into this for you.

Kind regards,
Mia

Rated 1 out of 5 stars

I’ve had a message saying my package…

I’ve had a message saying my package has been delivered but it hasn’t. I was in all day on the date given.

12 June 2026
Hoka logo

Reply from Hoka

Hi Simon,

I'm sorry your package hasn't arrived. We'll investigate this delivery issue for you.

Kind regards,
Mia

Rated 5 out of 5 stars

Excellent service

Excellent service , ordered them Thursday evening and they were delivered by Saturday morning 9.30 standard delivery . I love my Hokas , this pair didn’t disappoint either .

13 June 2026
Hoka logo

Reply from Hoka

Hi there,

I'm so happy to hear you received your order quickly and are loving your new HOKA's! Thank you for sharing your positive experience with us.

Kind regards,
Mia

Rated 3 out of 5 stars

Like colour but not enough cushion for…

Like colour but not enough cushion for my arthritic feet and too wide.

9 June 2026
Hoka logo

Reply from Hoka

Hi Joanne,

We appreciate your feedback. I'm sorry the cushioning and width didn't meet your needs.

Please contact customerservicesuk@hoka.com if you have any questions.

Kind regards,
Mia

Rated 3 out of 5 stars

Fallin apart

I have used Cliftons for years and have found them very comfortable and durable, much better than the NBs I used to wear. This last pair started falling apart on the bottom of the shoe after 3 months. There is one section missing on one shoe and 3 sections missing on the other one. I don't think I am going to buy another pair again.

13 June 2026
Unprompted review
Hoka logo

Reply from Hoka

Hi Grady,

I appreciate you sharing your experience. We are sorry to hear about the durability issues with your recent pair. I would kindly recommend reaching our to our US team as we are HOKA EU, they will be able to assist further with your query.

Kind regards,
Mia

Rated 4 out of 5 stars

All good by Hoka but delivered to wrong…

All good by Hoka but delivered to wrong address by dpd

13 June 2026
Hoka logo

Reply from Hoka

Hi there,

I am glad you enjoyed the product. We are sorry to hear about the delivery issue, I am currently taking a look into this and will be in touch via email shortly

Kind regards,
Mia

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