I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good services and car supplied was as specified. Clean throughout. Couple of maintenance issues could have been sorted but these did not affect anything
Company replied
Holiday autos was great. Dollar car hire took money from my account without any explanation or authorisation. Finding it extremely difficult to contact someone at Dollar/Hertz
Company replied
Holiday autos is a very useful site for comparing car rental companies. All the problems I have ever had are to do with the individual rental companies that I have chosen and mainly to do with the pre... See more
Company replied
Company details
- #22 of 25 best companies in Car rental company
Written by the company
We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.
Contact info
United Kingdom
- www.holidayautos.com
3.9
Great
51k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy and efficient booking service…
Easy and efficient booking service online
26 June 2026
Unprompted review
Reply from Holiday Autos
Dear A Ventura,
We're so pleased to hear that you found our online booking service to be easy and efficient. Thank you for your wonderful feedback!
Kind regards,
Habiba
Great prices, great location information
Great prices, easy to use site and easy to understand if the car will be at the terminal or a shuttle bus trip.
27 June 2026
Reply from Holiday Autos
Dear,
We're thrilled to hear you appreciate our competitive prices and the ease of navigating our website. We're especially glad the information about car collection is clear!
Kind regards,
Habiba
Thrifty Car Hire Malaga Airport - friendly efficient experience
Very friendly efficient well trained staff. Car exceeded expectations.
Whole process was very smooth
16 June 2026
Reply from Holiday Autos
Dear Michael,
We are so pleased to hear that our staff provided friendly and efficient service, and that the entire process was smooth for you. It's wonderful that your car exceeded expectations!
Kind regards,
Habiba
Don’t go anywhere near this company
Don’t go anywhere near this company. Booked a car for Pisa airport 3pm pick up. Due to the new passport controls arrived at the desk 3.45 but due to a big queue didn’t get seen at the desk until 4.10 to be told I was too late and my car booking was cancelled. Contracted holiday autos and to say the least they were unhelpful and just knew there was no point trying. Still tried and got the outcome I was expecting. Galant company at best. Be aware and stay away. Use booking. Com for a far superior service
9 May 2026
Unprompted review
Reply from Holiday Autos
Dear Dean,
Thank you for your feedback.
I can completely understand your frustration and disappointment regarding your recent experience, and I am truly sorry that we did not meet your expectations.
I want to make sure your concerns are thoroughly investigated. Please contact our support team directly at hello@holidayautos.com with your booking reference number and the full details of your query.
Thank you for your patience, and I look forward to assisting you further.
Best Regards,
Habiba
Customer Care Team
Very Pleasant Experience
No queue to collect the car and a lovely lady provided us with lots of information. We had booked a Nissan Juke but we offered another make, when we asked for the Juke it was immediately provided. The car was immaculate and we had a trouble-free 3 weeks driving around the island. Drop-off was simple and efficient, and the 1000 euros held was repaid the same day. Would definitely recommend.
26 June 2026
Reply from Holiday Autos
Dear Janet,
We're so happy to hear you had such a positive experience with us, from the smooth collection process and helpful staff to enjoying your Nissan Juke around the island. We appreciate your kind words about the immaculate car and efficient drop-off, and we're glad the deposit refund was prompt. Thank you for your recommendation!
Kind regards,
Habiba
Reply from Holiday Autos
Dear Agnes,
We're glad you found us to be the best for cheap and reliable car rental.
Thank you for your positive feedback.
Kind regards
Habiba
Reply from Holiday Autos
Dear Neil,
We are so happy you enjoyed your experience. We appreciate your kind words.
Kind regards
Habiba
DO NOT RENT A CAR WITH THESE PEOPLE
DO NOT RENT A CAR WITH THESE PEOPLE. Identical experience to someone who posted here two days ago. I purchased AXA insurance at time of booking but when I was finally served by the aggressive staff member at Malaga Airport, he advised I needed to pay for their insurance. I showed him the email of my AXA insurance and that the email stated i didn't need to buy another policy but he hit me with a well-rehearsed speech of what is/isn't covered - pointing out to points on my printed document (as I say, identical experience to the guy also complaining on Trustpilot a couple of days ago). He said he couldn't rent the car to us without it. I'm standing there with my 85yr old mother, so have to sign up for a further 300 euros+. Disgusting behaviour. I felt threatened and intimidated and decided to pay as I could deal with it via my credit card company when I get back (already done).
Just to finish it all off, he said that there wont be any checks carried out on the vehicle on collection or pickup. Recommend if you make this far that you take your own photos/video on pick up and drop off.
AWFUL experience for me and my mum (her first holiday without my dad who passed away less than a year ago). Disgraceful.
The reply from Holiday Autos here tells you everything you need to know. I wrote directly to them five weeks ago and heard nothing. I shall continue to pursue this: Upselling isn’t illegal. However, under the Consumer Protection from Unfair Trading Regulations, it is illegal to use misleading or aggressive practices that are likely to lead customers to make a purchase they wouldn’t have otherwise made. Spain has similar consumer protection legislation to the UK, meaning holidaymakers should be free to hire a car without encountering pressure selling from pushy agents. Do better l.
18 June 2026
Unprompted review
Reply from Holiday Autos
Dear Greenhalgh,
Thank you for contacting us.
I am very sorry to hear that you encountered unexpected charges from the supplier at the rental desk.
I completely understand how frustrating it is to feel caught off guard by extra fees when you are expecting a smooth rental experience.
Because we are not physically present at the counter, our team must rely entirely on the official paperwork provided by you and the rental agent to review what occurred.
When a rental agreement is signed at the desk, it becomes a legally binding contract.
By signing this document, the additional optional insurance, standard fees, and updated rental conditions are officially accepted.
Because the supplier has a contract bearing your signature, they will not authorize a refund for these items, and we are legally unable to contest the charges on your behalf.
We always highly encourage our clients to carefully review every line of the rental agreement before signing it to ensure no unwanted extras have been added.
I am truly sorry that we cannot provide the outcome you were hoping for today.
This decision was made strictly in accordance with the binding terms of your signed agreement, and I hope you can understand our position.
Best regards,
Habiba
Customer Care Team
Pay more for less
Put through booking. Then got an email to say the car booked was unavailable, so I could pay more for a smaller car. Not the service I was after.
26 June 2026
Unprompted review
Reply from Holiday Autos
Dear Claire,
Firstly, I would like to apologize for replying in English.
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
Reply from Holiday Autos
Dear,
We're glad you enjoyed your experience. It's great our service and car met your expectations. Thank you for your feedback!
Kind regards
Habiba
All went smoothly and as advertised
26 June 2026
Reply from Holiday Autos
Dear Roy,
We are so happy to hear everything went smoothly for you.
Kind regards
Habiba
I recommend going with other third party companies
I haven’t been to reach customer service, only a bot which is frustrating.
I did not pick up my car and canceled with the rental car company directly. Holidays Auto doesn’t want to provide a refund.
14 June 2026
Unprompted review
Reply from Holiday Autos
Dear ,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
Car Hire at Gatwick Airport Booking was very straightforward and…
I’ve just completed my car rental reservation booking - it was very straightforward and confirmation emails contain explicit details regarding my collection at airport and onward transfer to car collection.
My journey starts on 3rd July so hopefully I’ll be asked for feedback at the end of my rental journey
25 June 2026
Unprompted review
Reply from Holiday Autos
Dear Linda,
We are so glad to hear your car rental reservation was straightforward and that the confirmation emails provided clear details. We appreciate your positive feedback and look forward to your journey!
Kind regards
Habiba
They did everything well.
25 June 2026
Reply from Holiday Autos
Dear,
We are so glad you had a great experience with us! Thank you for your kind words.
Kind regards
Habiba
Reply from Holiday Autos
Dear Mary,
We're so happy to hear you about your experience ! Thank you for taking the time to share your positive experience with us.
Kind regards,
Habiba
This is a fraudulent company.
This is a fraudulent company.
They charged me more than double the amount stated in the contract once I arrived on-site.
While their chat service works for the first few exchanges, they cut off the connection and stop accepting messages whenever the situation becomes inconvenient for them.
You should absolutely not book a rental car with this company.
Esta es una empresa fraudulenta.
Me cobraron más del doble de lo estipulado en el contrato al llegar al lugar.
Aunque su servicio de chat funciona durante los primeros mensajes, cortan la conexión y dejan de responder cuando la situación les resulta inconveniente.
Definitivamente, no alquile un coche con esta empresa.
10 June 2026
Unprompted review
Reply from Holiday Autos
Dear Auto,
Firstly, I would like to apologize for replying in English.
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
Holiday Autos booking via GoldCar at…
Holiday Autos booking via GoldCar at Palma. Mallorca.
It’s an actual scam. I saw 2 people before me get very upset with something and then it happened to us.
If you don’t take their insurance. They want to hold €4,000 on a card!!
When trying to give this huge holding payment on a credit card, we could not use AMEX or debit. So we tried a Mastercard. It happened to be my wife’s card. They literally screamed FRAUD and pointed at the security cameras. Cancelled our booking immediately.
I mean. It was quite the performance and common place that evening.
Apparently it has to be the driver’s card. Not my wife’s.
They seemed desperate to not give cars out and particularly if you didn’t take their insurance.
We left. We were scammed. I’m sure we won’t see our money back that we paid for the hire to Holiday Autos. Let’s see.
Most importantly after an hours queue at their check in area, this was an awful way to be treated.
We took a taxi. Which we should have done in the first place. Good value.
Avoid this place at all costs.
24 June 2026
Unprompted review
Reply from Holiday Autos
Dear James,
Firstly, I would like to apologize for replying in English.
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
Straight forward process and…
Straight forward process and competitive price
22 June 2026
Unprompted review
Reply from Holiday Autos
Dear Dan,
We are so glad you found our process straightforward and our pricing competitive. Thank you for your positive feedback!
kind regards
Anas
Hiden costs and rude staff - AVOID!
I purchased AXA insurance at time of booking but when i got served (after 20 mins waiting at the desk) the rude staff member advised i needed to pay for their insurance. I showed him the email of my AXA insurance and that the email stated i didn't need to buy another policy but he hit me with a well-rehearsed speech of what is/isn't covered - pointing out to points on my printed document and one he conveniently had printed out behind the desk. Just as if he'd down this before!
The insurance i was forced to purchase was option A: €160 upfront with €0 excess or option B: €0 upfront and €1600 excess.
I chose option A and then he advised that there wont be any checks carried out on the vehicle on collection or pickup. I can only assume this is because there is no excess t pay no matter what happens anyway.
Overall - Slow process, rude staff and hidden costs. AVOID!
13 June 2026
Reply from Holiday Autos
Dear chapman,
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
it's the worst experience I ever had
it's the worst experience I ever had. I didn't received the car and I can't get my money back. now I'm staying in the airport and thinking what to do next. the service is also baddest. I couldn't even talk to someone to help me or someone to tell me what to do. In chat they asked me a lot of questions bad when I tried to attach documents to proof the button doesn't work actually. So I don't have any possibility to prove or to solve my problem.
24 June 2026
Unprompted review
Reply from Holiday Autos
Dear Adrain,
Firstly, I would like to apologize for replying in English.
We regret to hear that you had an issue in regard to your car rental booking. We are sorry to learn that you are unhappy with the services provided. Please note that we take this feedback seriously.
As it's quite clear from your feedback that you're disappointed and frustrated. Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.
Please accept our apologies for the oversight.
Best regards,
Anas
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