HolidayCheck.de Reviews 

9,158
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

We had an Family vacation at Thalia hotel thanks to the loving crew in the hotel, very good and clean rooms. Plenty of fresh food at breakfast, warm and loving service and they gave us personal at... See more

Company replied

Rated 1 out of 5 stars

They could not complete a hotel booking on time and my travel plans are negatively affected. Impossible to reach them over email or phone. They claimed that they were trying to reach me and it is not... See more

Rated 3 out of 5 stars

we been in casa mare for the second time, the hotel wasnt as good as two years ago. foamparty you beed to pay for, you need to pay for upgrade, otherwise you need to pay for botles of water and... See more

Rated 5 out of 5 stars

We are in hotel Lake & River for the fifth time. It is a fantastic hotel. The room is allways clean. The welcome at the reception is very nice. The staff in the lobby make you feel home. The food in... See more

Company replied

Company details

  1. Travel agent
  2. Review site
  3. Tour operator

Written by the company

HolidayCheck ist eine der größten Reise- und Bewertungsplattformen Europas. Bewerten Sie Ihre Erfahrung mit unserer Website, App, Buchung oder dem Service von HolidayCheck Reisen. Teilen Sie, wie Sie Urlaube und Mietwagenangebote vergleichen und buchen, Bewertungen abgeben oder das Reiseforum nutzen. Leistungen von Hotels, Airlines oder Anbietern vor Ort bitte auf der jeweiligen Firmenseite bewerten. Wir freuen uns über Bewertungen zu Ihrem Erlebnis mit HolidayCheck : wie Sie unsere Website oder App nutzen, wie einfach Sie den passenden Urlaub gefunden haben, Ihre Erfahrung mit Buchung, Service oder Beratung, den Service unseres eigenen Veranstalters HolidayCheck Reisen, wie Sie Bewertungen abgeben oder Reisetipps lesen, oder wie Sie das Reiseforum und den Austausch mit unserer Community und den engagierten Admins erleben. Bitte beachten Sie: Bewertungen zu Hotelaufenthalten, Flugzeiten, Airline-, Mietwagen- oder externen Veranstalterleistungen vor Ort gehören nicht auf dieses Profil, da diese Leistungen nicht direkt von HolidayCheck erbracht werden. Solche Erfahrungen können Sie gern auf der jeweiligen Hotel-, Veranstalter- oder Anbieter-Seite teilen. Ihr ehrliches Feedback hilft uns, HolidayCheck stetig weiterzuentwickeln – damit Urlaubssuche, Service, Bewertungen und Austausch in unserer Community noch besser werden.


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3.6

Average

TrustScore 3.5 out of 5

9k reviews

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Replied to 98% of negative reviews

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3.6

All reviews

(9,158)

1,746 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantasy hotel Kolymbia Rhodos

Fantasy hotel Kolymbia Rhodos. We have bin there three weeks an we had a wonderfull time overthere. The food is great an the people that work overthere are great. Special the bartender Tasos he is wonderfull an know how to enjoy the people that are sitting at the bar. He is amazing.

16 September 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mr. Schonewille,

thank you very much for your review.

We are happy to hear that you had a great vacation.

To help other Urlaubers we appreciate it if you write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 4 out of 5 stars

SBH Maxorata is a very nice and modern…

SBH Maxorata is a very nice and modern hotel.
A special thanks to Inessa - a lady from reception. She is professional and a very nice person, always ready to help with all your questions and problems.

30 August 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mrs Krytsun,

thank you very much for your review.

We are happy to hear that you had a great vacation.

To help other Urlaubers we appreciate it if you write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 2 out of 5 stars

This hotel has let us down

This hotel has let us down. We expected to find an apartament and its only a big room. Many facilities are restricted for some rooms. Nothing to do with what was published

21 August 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear traveller,

We are sorry that your trip was not as you had imagined.

Please send us your concerns by email to buchung@holidaycheck.de. In the subject line, please also include your booking number, if available, and "for the attention of Quality Department".

We will then be happy to contact you personally to help you further.

With kind regards
Your HolidayCheck Quality Services

Rated 1 out of 5 stars

The Hotel was the Posseidon beach hotel in …

The Hotel was the Posseidon beach hotel in Zakhyntos. We’re arrived at the night in the hotel with two small children.the room was very small we’re already booked before a family room not a single room.the shower wasn’t cleaned the the toilet was very dirty.I think never clean before.the room floor has a lot of hair and dirty.

16 August 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Kinga Fitos,

thank you very much for your review.

We are very sorry that the hotel did not meet your expectations.

To help other Urlaubers we appreciate it if you could write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 5 out of 5 stars

We received are very warm welcome…

We received are very warm welcome members of staff who remembered us. We had been given the same apartment as we had before. Rooms are clean and tidy, not cleaned of a Wednesday and Sunday but everybody deserves a day off. Towels and linens are replaced. If you need something for the room, nothing is too much. The apartment is very comfortable, has everything you need. A hob,microwave, kettle, toaster. Also has plates, cups and cutlery should you choose self catering over all inclusive. The pool area is tidied in the evening and cleaned properly in the morning.
The Experience Team are second to none. They're are limited members of the team with the current COVID restriction. They keep everybody entertained from Adults to young children. There are activities throughout the day. There is great entertainment in the evenings with the Mini Disco, and afterwards entertainment for the grown ups. The music is off 11pm latest.The restaurant has a large selection of food to choose from. Hot fresh cooked meats and vegetables. Children's food ie Pasta, Nuggets and Chips. Salads, cold meats, cheeses. Also a selection of fruits, deserts and ice creams (4 flavours). Soft drinks on tap, as is wine and beer.The bar of an evening is never too busy. Waiting no more than 5 minutes to get a drink. The spirits are local but for a small price you can get branded spirits, beers and ciders.We will be returning next year

10 August 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Traveller,

we are very pleased that you enjoyed your holiday so much.

So that other holidaymakers can also benefit from your experience, we would be delighted if you would leave a hotel review on our review portal https://www.holidaycheck.de/wcf.

With kind regards
Your HolidayCheck Qualityteam

Rated 5 out of 5 stars

This wa sour 4th visit to marinda…

This wa sour 4th visit to marinda Gardens and what can I say
Firstly we got a warm welcome from all the staff who remembered us always smiley and friendly. We had requested our usual room and was given it. 1. Rooms are very clean and maids work hard also very comfortable and have everything you need in them no maid service Wednesday or Sunday always put clean towels in and replenished toikiteries if u need more towels ask reception they will give you more 2. Reception staff all very helpful and knowledgeable and very appreciable about anything 3 whole area is so clean and maintenance staff and cleaners work hard throughout the day keeping all areas tidy 4 amazing new sunbeds arrived whilst we were there there has never been a problem over the years getting a sunbed we have always found beds available throughout the day
5 experience team were amazing as always considering they are qorking through a pandemic this didn't stop them.
Plenty of choice at all meal times and always found something even my son who is fussy

Overall there is no need for improvement well done marinda team excellent as usual

10 August 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Traveller,

we are very pleased that you enjoyed your holiday at Marinda Gardens so much.

So that other holidaymakers can also benefit from your experience, we would be delighted if you would leave a hotel review on our review portal https://www.holidaycheck.de/wcf.

With kind regards
Your HolidayCheck Qualityteam

Rated 5 out of 5 stars

La palma, Spain vacation

Recently I have booked 10 days vacation in La Palma, Canary Islands through holidaycheck.de. One week before my travel date, holiday check representative Ms. Wunderlich contacted me and explained that I have booked hotel - airport transfer which is not required as I am eligible for a free rental car (this is an offer from my hotel booked through HolidayCheck.de) which is hidden and I would be completely ignored if HolidayCheck team didn’t inform me about this point and they refunded me Airport-Hotel transfer money. I have had great time with rental car (I didn’t pay any extra money except for petrol) which saved me lot of time roaming in La Palma. Holidaycheck.de quick and honest customer support made me write this review. I highly recommend HolidayCheck.de due to their quick customer support. By the way, HolidayCheck has made a mistake W.r.t my flight booking (remember that we all make mistakes), but they corrected immediately and booked another flight for me. My 5 star rating goes to employees like Ms. Wunderlich of HolidayCheck.de Team for their honest and quick support!

Thank you!

8 August 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear holidaymaker,
we are very pleased that you are satisfied with us and our customer service.

Supporting our holidaymakers in all matters is our top priority. We are looking forward to your next booking.

Kind regards,
Your HolidayCheck Quality team

Rated 1 out of 5 stars

Stay away - don't use their services!

Horrible service - made a booking - Corona situation at the designated country changed dramatically - so we terminated the booking right away and for the 4 !! hours they wanted to charge over 2.400 EURO!!! - so nearly 50 % of the whole amount. JUST FOR 4 HOURS - so NO costs on their side!!

24 July 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mr. Schmitz-Krummacher,

thank you for your feedback.

We’re sorry you’ve had this experience. As a travel agency we have no influence on the cancellation conditions of the tour operator.

We found your booking in our system. We will send you a detailed explanation by e-mail.

Kind regards,
Your HolidayCheck Quality team

Rated 1 out of 5 stars

Very bad

Very bad: they did not find a room for us and therefore the trip will not take place but they charged for the travel insurance at HanseMerkur for that period. They are not answering the email (or the phone) where we request the reimbursement for travel insurance.
Very bad service: we are not going to use their service. It was the first and the last time!

4 July 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Mich,

as we could not find your reservation, please send us an email with more details and your bookingreference to buchung@holidaycheck.de
Please write zu Händen der Qualitätssicherung in the subject

Kind regards
HolidayCheck Qualitätssicherung

Rated 5 out of 5 stars

Pestana Carlton Madeira - love it 💖

We have been visiting and staying at the Pestana Carlton for almost 20 years (sometimes staying twice a year). It is a lovely hotel and perfectly situated for an easy walk into the centre of Funchal. The swimming pools are stunning and there is also direct access to the sea. The staff in all departments are friendly and always happy to help. Free Internet access is available in all areas of the hotel.

Unfortunately due to Covid not all bar and restaurant facilities were open last time we visited in September, but there are plenty to choose from not far from the hotel. We know we will receive a very warm welcome in reception when we return next week and I will update this review on my return.

29 June 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Linda,

thank you very much for your review.

We are happy to hear that you had a great vacation.

To help other Urlaubers we appreciate it if you could write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 5 out of 5 stars

Nice hotel

Nice hotel, friendly staff, thanks to Maria for all the help.
good and tasty food, compliments to the cook and his team. pool was cleaned well every day
nice room with shared pool, nice beds with good mattresses, nice shower. good room cleaning.
we will definitely come back

26 June 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Yolan,

thank you very much for your review.

We are happy to hear that you had a great vacation.

To help other Urlaubers we appreciate it if you could write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 5 out of 5 stars

Great holiday in crystal bay every…

Great holiday in crystal bay every thing perfect the food and all alacart restaurant thanks for all service and special thank for manager f.b mr ali and thanks for staff housekeeping and also thanks for great animation team and also special thanks and all waiters in the restaurants thank you so much for all management crystal bay.

21 June 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Linda,

thank you very much for your review.

We are happy to hear that you had a great vacation in Crystal Bay.

To help other Urlaubers we appreciate it if you could write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 5 out of 5 stars

Sunset Beach Hotel in Kokinni Hanni in Kokinni Hanni, crete

Sunset Beach Hotel in Kokinni Hanni in Crete is the best and friendliest hotel for your holiday.Wonderfull location on the beach and the most professional and friendly staff. Maria give us a warm welcome when we arrived and she and the other staff, alongside with the hotel owners, always presents on the site, made us fill very safe and happy to be able to enjoy a real holiday in these times of uncertainty .As for the food, very good and diverse.
I will come back at the end of the summer.

13 June 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Nicolae,

thank you very much for your review.

We are happy to hear that you had a great vacation in the Sunset Beach Hotel.

To help other Urlaubers we appreciate it if you could write a hotelreview on our plattform.
https://www.holidaycheck.de/wcf
(review must be written in german)

Best regards,
HolidayCheck Customer Support Team

Rated 5 out of 5 stars

Service and food was great!

Stayed at Rixos Bab al bahr in Ras al khaimah for 2 night with all inclusive and we where very satisfied. The service and the restaurants meet our expectations.

3 April 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear Yelena,

thank you very much for the positive review.
We are pleased that you like it in the hotel.

We are already looking forward to your next visit ;-)

Your HolidayCheck Team

Rated 1 out of 5 stars

Worst vacation I NEVER had! (ID14627290-KD)

Allegedly the airline canceled the flight (probably due to under-occupancy) and so the entire trip was canceled by 5vorFlug (subcontractor) without any serious effort to find a satisfying solution by Holidaycheck. We were not offered replacement flights for the same price, but they try to sell us another flight for an additional €955! Holidaycheck accused me of not having paid the price for the trip in full which is a lie. It was never mentioned in any of the 3 phone calls I've had with their customer service in my attempts to receive help. I just want to let everyone know how disappointed and annoyed I am by the whole story and I find it a bottomless impertinence.
I could have still booked a comparable trip to the same hotel on other portals but my money is not back in my account after 7 days, so I can't book anywhere else. Their handling of the money and trust of their customers is outrageous and unserious.
I have to warn everyone to book with Holidaycheck.

24 March 2021
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Dear traveler,
we are very sorry that there has been complications with your holidays.
We were unable to locate the booking associated with your review.

In order for us to take a closer look at your request, please send us an email to buchung@holidaycheck.de. Additionally, please include your booking number and "zu Händen der Qualitätssicherung" in the subject line. We will do our best to solve your request satisfactorily.

We thank you for your efforts!

Best regards
HolidayCheck Qualitätssicherung

Rated 5 out of 5 stars

tui bule seno

this was one of the best hotels i have had the pleasure to stay at the rooms where spot on and the staff worked so hard to make sure your stay was the best you could possibly have all i can say is thank you it was a pleasure to holiday with such lovely staff and i will definitely be back

5 November 2020
Unprompted review
Rated 5 out of 5 stars

Tui Blue Seno Amazing hotel…

Tui Blue Seno Amazing hotel fabulous staff food very good and plentyful and drinks were fab . Cocktails were perfect .very relaxing hotel but still plenty to do . Pool and beach lovely . Overall fab holiday would definitely recommend

5 November 2020
Unprompted review
Rated 1 out of 5 stars

Labranda Mares Marmaris the worst…

Labranda Mares Marmaris the worst service I can find. I just check in today and the girl in the reception names Bilge is the must rude person that In can find it in my live, she has not knowledge what customer services mean, I was asking her is we have English Channel and she got mad and answer in a rude manner almost yelling to me, after that I couldn’t opened my room and I have to come back to the reception and she was mad again. We paid for a services, they got paid by the tourists, If this lady doesn’t want to work is better that she resign and go home. She do my life so miserable today. Please be aware of this Hotel all the people flying from USA. Don’t waste your money lack of customer services. Ruben Vaz

29 September 2020
Unprompted review
Rated 2 out of 5 stars

Trying to get help with Existing booking

I’ve accidentally booked a trip 21.08-28.08 instead of 29.08 and immediately asked to change the return date via email as it not possible to reach holiday check by the phone and it’s not possible to make the changes online. It was very important to stay till 29.08 due to an important family occasion happening on the 28.08.
I received the response ( quite prompt) that it’s possible to change the date and I just need to pay 100€ additionally, which was fine and I confirmed the change immediately.
Since than, despite of my follow up, there was no communication. I was a bit suspicious and checked with FTI, the travel agency, that holidaycheck did not make/request any change.
I called Holidycheck just now and after 1h20m wait found out again that my request has not been proceed and there were no more flights for 29.08, so I had to prolong for 1 more day till 30.08 and ended up paying additional 400€ Which was not planned at all! I don’t see what I did wrong except of mistyping the return date right at the beginning.i don’t understand why promise the change and then just leaving it. I am very upset with the service.

7 August 2020
Unprompted review
HolidayCheck.de logo

Reply from HolidayCheck.de

Lieber HolidayCheck Kunde,

vielen Dank für Ihre Nachricht auf Trustpilot.

Für uns als HolidayCheck ist die Meinung unserer Urlauber sehr wichtig, da wir unsere Qualität sowie den Service stetig verbessern möchten. Die Kundenzufriedenheit steht dabei an erster Stelle.

Gerne schauen wir uns Ihren Fall im Detail an.

Damit wir Ihr Anliegen genauestens prüfen können, teilen Sie uns bitte Ihr Anliegen per E-Mail an buchung@holidaycheck.com mit. Bitte fügen Sie in der Betreffzeile Ihre Buchungsnummer und "zu Händen der Qualitätssicherung" ein. Sie werden anschließend von den Kollegen kontaktiert, welche Ihren Vorgang weiter bearbeiten.

Freundliche Grüße vom Bodensee

Ihre HolidayCheck Qualitätssicherung

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