Holiday Hypermarket Reviews 

650
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the digital platform is very easy to navigate, making the entire booking process quick, seamless, and straightforward from start to finish. People frequently praise the affordable prices and great discounts available, noting that they saved significant money compared to booking directly through other official channels. However, some people mentioned encountering unexpected price discrepancies or minor technical issues when managing their travel bookings online. A few reviewers also noted occasional frustrations regarding extra costs, date modifications, or difficulties when trying to add specific room requests to their holiday packages.

What people talk about most

Price

Reviewers mention positive feedback about price, highlighting massive savings and deals that are often... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing the platform as easy to navigate, quick,... See more

Holidays

Customers report positive experiences with holidays, highlighting easy website navigation and massive savings... See more

Website

Users describe positive interactions with the website, highlighting its simple navigation and clear... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was fairly easy to navigate and book my holiday. Price was alot cheaper than tui's prices for the exact same holiday. Got email confirmation straight away after booking. So far so good...Will... See more

Company replied

Rated 5 out of 5 stars

The site is very simple to navigate, no stone unturned, i just followed the very clear instructions from start to payment. I never once felt like i didn't know what i was doing. This is the second tim... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Great priced holiday. Had to change a passenger within hours of travelling and the staff on the chat helped me and sorted it out very promptly saving me lots of... See more

Company replied

Rated 5 out of 5 stars

I hope that can be passed on to Vicky who assisted me on live chat. We have had to change our holiday in Jamaica due to the hurricane and it didn’t make much sense visiting at that time. As my family... See more

Company replied


Company details

  1. Travel agent
  2. Travel deals

Written by the company

Holiday Hypermarket is part of TUI Group, and we’re here to help you find brilliant value on package holidays, especially if you love a great last minute deal. Whether you’re planning a beach escape, a city break or something a little more adventurous, we make it easy to find a holiday that fits both your plans and your budget. As an ABTA bonded online travel agency, we offer a huge choice of package holidays, cruises and city breaks from trusted names like TUI and Marella Cruises, so you can book with confidence every time. We work closely with leading tour operators to bring you great options, flexible choices and the reassurance that your holiday is protected. We’ve been helping holidaymakers snap up brilliant deals since 2003, and over the years we’ve built a loyal community of savvy travellers who know that waiting for the right moment can unlock seriously exciting savings and unforgettable experiences. With access to EXCLUSIVE extra discounts, a wide range of destinations and a friendly team ready to help, Holiday Hypermarket makes it simple to book smarter, travel with confidence and enjoy more for less.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

650 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(650)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finding a good place everything was…

Finding a good place everything was detailed which made it easier to select the property of my choice

4 July 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thanks for your 5* review, we are glad to hear that you found using our website straight forward. Have a great holiday ✈️☀️⛱️

Rated 5 out of 5 stars

First time user on holiday hypermarket…

First time user on holiday hypermarket and found the website easy to navigate, best of all the price is the best i found for the hotel I booked and it was at least £250 cheaper than last time I booked with another provider.. baggage and transfers included, bonus 👌. Would i use holiday hypermarket again. If everything goes as planned, most definitely.

2 July 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you so much for your great review, and it's great to hear you enjoyed using our site to find your next holiday! Wishing you an amazing time away, and we look forward to helping you with your next holiday search!

Rated 5 out of 5 stars

Great company

Holiday was a good price and very easy to book, after noticing a mistake on the booking invoice, staff where quick to answer the phone and rectified it, with no issues and where very friendly and helpful.

1 July 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your amazing 5 star review. Your booking was corrected straight away without any hassle.

Rated 5 out of 5 stars

Great

Speed, price, ease of use, all great i will come back to you

29 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for leaving a review!

I hope you have an amazing holiday. 😊✈️

Rated 5 out of 5 stars

I've had 2 brilliant holidays through…

I've had 2 brilliant holidays through holiday hypermarket this year to cape verdi. The customer service is second to none which is unusual these days. My june holiday was organised by Andrea Sewsdale and my March one by Louise Holme. Both ladies were understanding and pro active regarding my disability needs and fulfilled their promises. The help at the airport and on the plane made my experience so much less painful which was so appreciated. The flight with Tui was comfortable and the staff were excellent. The Rui Touareg I highly recommend for comfortable rooms, spacious surroundings, varied and plentiful excellent drinks and food. There were so many staff at hand and they were so happy to serve you and the hotel is cleaned constantly. The entertainment is great and the massages are excellent. There is plenty of room around the pools and it's right on the beautiful beach. We had a wonderful time and the trips were organised to perfection by the ladies mentioned. Also the company includes transfers and baggage and is cheaper than the alternatives travel agencies. I will definitely be using them in the future without a doubt.

10 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your lovely 5 star review. It's great to hear you had a lovely experience with both agents when booking your holiday and they made it as smooth as possible for you. Look forward to you booking your next holiday with us.

Rated 5 out of 5 stars

Great deal…easy.

Great deal, clear easy to use website.
Good communication.

27 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your amazing 5 star review.

Rated 5 out of 5 stars

Great

Easy to book
Hopefully all go well

24 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!

Rated 1 out of 5 stars

Scammers!

Bad exp.. you look for the holiday online.. where they give u a price.. but can’t book online.. you have to call them lol.. you call theml and they give you different price.. liers.. they say.. it’s fluent.. the prices… omg , you ask for a mamager… not available.. scamers…, stay away!

21 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you so much for reaching out and sharing your feedback — it truly means a lot to us. I'm really sorry for any confusion or disappointment you experienced while trying to book your holiday.

When a trip shows "call to book," it’s usually because availability is very limited or the pricing has recently changed. The "from*" prices on our site are there to give a starting point, but the final cost is only confirmed at the last step of booking.

I completely understand how frustrating it can be when things don’t go as expected, and I’m truly sorry for the inconvenience. Your experience matters to us, and your feedback helps us make things better for everyone.

Rated 1 out of 5 stars

stay away!

unbelievable, I've just found a holiday online called them and the gave me a differentptice +£100 ish, I asked about the name of the customer services agent she refuse to give me her name, also refused to transfer me to the manager saying no one is available.. stay away!

21 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you so much for taking the time to share your feedback — we truly appreciate it. We're really sorry for any confusion or inconvenience you experienced while trying to book your holiday.

When a holiday on our website shows "call to book", it's usually due to limited availability or recent changes to the holiday details, such as pricing. The prices displayed online are listed as "from*" to give a general idea, but the final cost is only confirmed on the last booking page, where live pricing is shown.

We completely understand how frustrating it can be to see one price and then be unable to proceed at that rate. Please accept our sincere apologies for the inconvenience this caused. Your feedback is incredibly valuable to us, and we’re committed to improving the booking experience moving forward.

Rated 1 out of 5 stars

Sunexpress arrived at Liverpool JL at…

Sunexpress arrived at Liverpool JL at least 90 mins late due to technical difficulties. They then boarded us all onto the plane with tech difficulties OBS still not dealt with. Lights flashing tannoy system on and off it was an old skip with wings rattling everywhere. Emergency landing in Dusseldorf horrible. Instead of all inclusive in Turkey paying top dollar for food and drinks in hotel there only thing open. Told to arrive back at Dusseldorf airport for 10 flight boarding at 1.40 leaving at 2pm. There was no plane and no flight and no information. Offered no refreshments given 8 euro voucher water was 6. Things got so bad they had to call security in to protect the very rude and useless check in staff. Given 3 options plane leaving at 3 with 17 seats going to disabled kiddies etc. we took the 2nd option fly to Izmir at 4 50 even that was late. They told the passengers on the flight they were late because they were waiting for us. We had been there since 10 30. Spent my entire birthday in crap airport. From Izmir we flew to Antalya and promised faithfully our bags would be waiting for us there. Another lie, nobody there with info, no bags, no transfers, total nightmare. Eventually got to hotel early hours of morning sweaty not even a toothbrush. We all scored the airport looking for luggage, had to start filling firms in two at a time and were assured luggage would be with us Sunday. Well luggage didn't arrive couldn't contact anybody. Spent Sunday and Monday running around shops for toothpaste underwear shorts tea shirts not even a swimming suit between us. They then sent luggage to wrong hotel. So all these days at reception and on phone trying to get straight. It has been a total fiasco travelling via your company had I have known who the flights were with would never have booked, probably won't again too risky. I had to put 1 star but in fact should be none.

13 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

So sorry to hear that your holiday experience with us did not live up to expectations. We have sent over a request for your holiday details so that we can take a further look at this for you. Please send these over at your soonest convenience! Have a lovely day.

Updated 24/06/25 - thank you so much for sending over these details. As you are currently in resort, please reach out to our specialised TUI reps on +442038303111 and they will be able to assist further with locating your luggage and any further queries / concerns that you have.

Rated 5 out of 5 stars

Found a great deal on this site

Found a great deal on this site , much cheaper than anywhere else. Will be making this my first stop for looking for holidays .

20 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous break away, and we look forward to helping you again soon with your next holiday search!

Rated 5 out of 5 stars

So easy to use the site with the easy…

So easy to use the site with the easy option of looking at varius days over at least a month

19 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!

Rated 3 out of 5 stars

Really good holiday app just…

Really good holiday app just disappointed I didn’t book a few days before as it was over £300 cheaper! Prices change so quickly.

16 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

Thank you for booking with us, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Excellent service and easy to…

Excellent service and easy to understand on the Web site happy with price and information they gave in detail will be booking again glad my wife found this site

14 June 2025
Unprompted review
Holiday Hypermarket logo

Reply from Holiday Hypermarket

It's great to read these comments, we are so pleased you like our website functionality, thanks for the great feedback! We hope you have an amazing holiday, and we can't wait to help you with your next search!

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