Hollands Country Clothing Reviews 

4,400
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, kind, and responsive when handling daily inquiries, returns, and product exchanges. Consumers also note the great overall quality of the outdoor clothing and the very reasonable prices offered across the wide product range. However, some reviewers were not happy with delivery times, noting that orders could be slow to process or arrive much later than expected. A few other people also felt that customer support was unhelpful or unresponsive when dealing with missing items, delivery delays, and incorrect sizing issues.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the durability and great value of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the friendly, polite, and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on stock... See more

Staff

People report positive experiences with staff, highlighting their efficient, polite, and helpful customer... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st time ordering through Holland and I realised 2days after ordering that I hadn't received the order confirmation and I forgot to take a screenshot (Rookie I know) so I emailed in and got a res... See more

Rated 5 out of 5 stars

Excellent customer service. I ordered some trousers from Holland's, unfortunately 3 days later, we then had a family emergency which meant we would not be home ,and no idea of when we would r... See more

Rated 5 out of 5 stars

Son bought me a gilet from Hollands and it was great quality so I decided to buy some other clothes. After ordering I realised they would be delivered when we were not around so I asked customer servi... See more

Rated 5 out of 5 stars

Placed an order - Later realised I would be waiting 5-7 days for the whole order as one of items would not be ready till then. I emailed on a Saturday, got a response within 2 hours and they are... See more


Company details

  1. Clothing Shop

Written by the company

https://hollandscountryclothing.co.uk/ Hollands Country Clothing has been in business for over four decades, having been started by Malcolm Holland back in 1978. The store is a family-run establishment that is known for its collection of high quality country clothing. It offers customers an array of clothing and accessories that range from everyday farm workwear to classic country tweeds. As the fourth generation farmer, Malcolm had a deep understanding and appreciation for rural life which he wanted to share with his customers. Today, this ethos continues on as Hollands Country Clothing resells the best country brands from around the world such as Aigle, Alan Paine, Hoggs of Fife, Musto, Deerhunter and Harkila. These brands have become synonymous with quality, high-performance, and the traditional country look – ideal for any occasion or weather condition! At Hollands, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned and we want to make it right for our customers. That’s why we offer a hassle-free return policy on all purchases within 90 days of the original purchase date. If you are ever unsatisfied with your purchase from Hollands, simply contact us and let us know what happened so we can take care of it quickly and efficiently. We will do whatever it takes to ensure your satisfaction, whether that means issuing a refund or exchanging the item. Our friendly customer service team is always here to help make sure you get what you need in a timely manner. For more information about great offers and more, follow us on Facebook and Instagram For customer inquiries please email: info@hollandscountryclothing.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.5

All reviews

(4,400)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and customer care

The range of country clothing is extensive and the pricing is competitive. There are many bargains to be found in the clearance section.
Unlike many other online retailers, it is possible to speak to real people by phone !! Also emails are answered promptly. When there is a slight despatch delay, the reasons for this are explained, and the delivery is upgraded to first class post.
A great company to do business with.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Splendid Customer Service

Hollands cannot be faulted in my view in terms of customer service. Additionally its pricing is often very competitive.

I recently ordered a pair of trousers, along with other items, but like a dolt I ordered the wrong size trousers (call me Wallace).

Hollands' return process is easy to follow and Hollands treats an exchange just like a purchase and my replacement trousers were sent out the day after the returned pair were received by Hollands.

I know as a fact that returns are a pain for retailers, and I understand why that is, but Hollands is professional and courteous nevertheless, which in my experience is increasingly rare today.

Hollands Country Clothing is doing its bit to maintain high standards.

Bravo!

Ps. If you think this is a fake review just read a few of my other ones.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Despite my error customer service was excellent!

I ordered and made a genuine size mistake - when the gillet arrived too small and despite being dark navy was seemingly black and I wanted blue for my husbands birthday - I spoke with Abe who was so helpful given my rambling explanation around timing/ colour/ size etc he sorted it all out for me and ensured the new correct one was with me in time for the birthday and then I was able to sort a return of the 'wrong' one with ease - so appreciated this excellent customer service and would highly recommend that as well as the product - I bought the gillet as AI likened it as the most close to a schoffel gillet but for a far more reasonable cost - delighted with it (as is my husband!)

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Order placed 03/05/26

Order placed 03/05/26, item was never despatched and now I’m wrangling with them to obtain a refund for the item purchased. They took payment for an item they could not provide, so please take care when ordering as they may sell items they have no stock of.

26 May 2026
Unprompted review
Hollands Country Clothing logo

Reply from Hollands Country Clothing

Hi Dawn,

Thank you for your feedback.

We’re sorry to hear that your experience with Hollands did not meet expectations.

Unfortunately your item was delayed being processed, we understand how frustrating this can be. We can confirm that your order has been cancelled and a full refund has been issued, you should receive the funds back within 2-4 working days.

We appreciate you taking the time to share your feedback. If you need anything further assistance with this order else please let us know, we are happy to help.

Kind regards,
Hollands Country Clothing

Rated 5 out of 5 stars

Quick, helpful response.

I wondered where my order was so gave the team at Hollands Country a call. Quickly answered and we tracked down the problem....me! I'd supplied the wrong email address (I'm moving broadband providers so....erm....messed up). Anyway, it was no big deal for the Hollands team to rectify in a helpful friendly manner. Now all sorted.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

ordered on the 7/5/26 its now the…

ordered on the 7/5/26 its now the 21/05/26and I've had no reply email or other wise tried to phone them no reply
if this is not sorted out in the next couple of days I'm going to get bank involved to get my money bac. looking at the reviews about this company i think they may be fake ? don't buy from this company

21 May 2026
Unprompted review
Hollands Country Clothing logo

Reply from Hollands Country Clothing

Hi Paul,

Thank you for your feedback.

I am so sorry to hear you have not had a positive experience with Hollands. Unfortunately I wasn't able to find an order with the details provided, and we would love to help you further.

Please can you let us know your order number, or alternatively get in contact with us on 0161 524 2111 and and let the team know your order number and reference your review, so we can look into this for you.

We look forward to hearing from you.

Kind regards,
Hollands Country Clothing

Rated 5 out of 5 stars

Had to sadly return a pair of excellent…

Had to sadly return a pair of excellent shoes and rang Hollands who were extremely helpful. Said they would send me a returns label within five minutes. It came via email in two minutes. Fantastic customer service which is hard to find these days. Thank you

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service - good selection of ladies skeet vests

I had been looking for a ladies skeet vest that fit me. I am a size 8/10 and most just stock skeet vest for just men. It was lovely to see a selection of ladies skeet vests. I love my Seeland skeet vest and was please to see XS and Small. Ordering online was simple. I wanted to added to my order and the telephone customer helpline was really helpful and so was the online help when I checked that my order would arrive before I went away. I will definitely look at this company again when I want country wear.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I ordered the wrong size for a pair of boots and only realised when waiting for delivery todayand the gift was for a birthday gift. I contacted the company (Abe), the call was answered quickly and the issue sorted immediately. Abe sent new boots, express delivery (free of charge) for tomorrow and also a free return slip to return incorrect size. This level of customer service is excellent and is unusual these days. I highly recommend this company

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Following up on my order.

I called to follow up on an order and was answered within a minute. Abe was very efficient in identifying me and my order with an update on my dispatch date.
Thanks.

7 May 2026
Unprompted review

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