My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more
Company replied
Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more
Company replied
My order was promptly and efficiently dealt with. I bought the watch as a gift for an elderly parent with failing eyesight. The recipient was delighted with it as the face is easy to read and the con... See more
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Company details
- #23 of 131 best companies in Watch shop
- #4 of 16 best companies in Diamond Dealer
- #16 of 111 best companies in Jeweller
- #37 of 288 best companies in Jewellery shop
Information provided by various external sources
Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.
Contact info
12 Swan Bank, CW12 1AN, Congleton, United Kingdom
- 01260 289689
- sales@hollinsandhollinshead.com
- www.hollinsandhollinshead.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service quick responses online…
Great service quick responses online and quick delivery.Quality jewellery
6 January 2025
Reply from Hollins & Hollinshead
Many thanks Heather for your 5 star review. it is very much appreciated.
Best regards.
Beautiful watch and bracelet set
Beautiful watch and bracelet set . Prompt delivery . Nice gift box
Next day delivery! Amazing service! Thankyou so much. 💓
5 December 2024
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Caitlin for your 5 star review. It is very much appreciated.
Best regards.
Great customer service.
I ordered a watch, which unfortunately was not in stock. The dealer quickly messaged me and offered me an alternative watch for the same price. The watch was depatched the same day.
Overall i was pleased with the way my purchased was handled and would gladly buy from this dealer again.
29 November 2024
Reply from Hollins & Hollinshead
Many thanks Robert for taking the time to leave your 5 star review, it is very much appreciated.
Best regards.
I’ve used this company for a variety of…
I’ve used this company for a variety of services and have found all of it excellent. The ring had been beautifully restored and I’m sure my daughter will be delighted with it
28 November 2024
Reply from Hollins & Hollinshead
Many thanks Susan for taking the time to leave your positive feedback, it is much appreciated.
Best regards.
Love the product and the customer…
Love the product and the customer service we'd excellent
28 November 2024
Reply from Hollins & Hollinshead
Many thanks Andrea for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.
the earrings look nice but quality not the best
the earrings look nice and the customer service is great but the only thing is that they are so flimsy and the back bent as soon as i took it from the box it came in
27 November 2024
Reply from Hollins & Hollinshead
Hi Aisha, I am so sorry to hear of your disappointment with your recent purchase. If you wish to contact us regarding the issue please email us further - sales@hollinsandhollinshead.com and we'll be happy to help.
Best regards.
Hollins & Hollinshead are simply a…
Hollins & Hollinshead are simply a great company to deal with. They are super efficient, with speedy response time and obviously know their product range thoroughly.
Bought my second Seiko Prospex watch recently and it was delivered quickly, well packed and in excellent condition.
Follow up emails were answered quickly and effectively.
Super Firm Will Recommend to Anyone
5 November 2024
Reply from Hollins & Hollinshead
Many thanks Mark for your 5 star review and for taking the time to let us know you are happy with your new Seiko and also with the service that you received.
We have been Seiko stockists for a very long time, selling watches in our Cheshire stores for the past 40+ years aswell as now having a presence online.
Your positive feedback and kind words are much appreciated.
Best regards.
Excellent service
Excellent service. Arrived very quickly and well wrapped. Price even a little less than the company that makes them.
4 November 2024
Reply from Hollins & Hollinshead
Many thanks Mrs Henderson for your 5 star review. it is very much appreciated.
Best regards.
Excellent customer service
Excellent customer service pre sales, beautiful necklace which I now wear everyday. Thank you
28 October 2024
Reply from Hollins & Hollinshead
Many thanks Jan for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received. Enjoy wearing your lovely new necklace.
Best regards
Reply from Hollins & Hollinshead
Many thanks John for your 5 star review. It is very much appreciated.
Best regards.
My two orders were promptly supplied…
My two orders were promptly supplied and I am delighted with the quality of what I ordered from this lovely family jewellers!
4 October 2024
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. We appreciate you taking the time to let us know you were happy with each of the products ordered and also with the service that you received.
Best regards.
Excellent service
Excellent service. Fast delivery and I'm really delighted with the watch
3 October 2024
Reply from Hollins & Hollinshead
Many thanks for taking the time to leave your positive feedback, it is very much appreciated.
Best regards.
Lovely locket
Ordered on line, first time we have dealt with the company. Very pleased, wou recommend to others , excellent service
4 October 2024
Reply from Hollins & Hollinshead
Many thanks Lesley for your 5 star review. We appreciate you taking the time to share your experience of shopping online with us.
Best regards.
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. It is very much appreciated.
Best regards.
Very pleased with the service,my item…
Very pleased with the service,my item was packed very well & delivered quickly, will definitely buy from here again!
2 September 2024
Reply from Hollins & Hollinshead
Many thanks David for taking the time to leave a 5 star review, it is very much appreciated.
Best regards.
Great quality jewellery
The pendant which I received was stunning and, unlike a lot of jewellery you can buy online, the item that was sent to me was the actual item pictured on the website, which I was very happy about. I received the item very quickly and the postage costs were reasonable as well. I'm a very satisfied customer.
28 August 2024
Reply from Hollins & Hollinshead
Many thanks for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.
They made the purchase easy
They made the purchase easy, and dispatched it the next day, it arrived signed for within 2 days. It’s a lovely watch and all sent with protective packaging
Can’t fault
29 August 2024
Reply from Hollins & Hollinshead
Many thanks for taking the time to leave your positive feedback, it is very much appreciated.
Best regards.
I called in to ask for advice on some…old jewellery
I called in to ask for advice on some old jewellery. The lady who helped me (Jo) was very knowledgeable and so helpful. The advice was brilliant even about things that she openly said they wouldn’t buy. They have some lovely things in there, not only jewellery and watch’s but gift items too. Very friendly and helpful.
1 August 2024
Unprompted review
Reply from Hollins & Hollinshead
Many thanks Deborah for taking the time to leave a 5 star review. Your kind words are very much appreciated and have been passed on to the staff in store.
Best regards.
Rings Resized
Took my wedding, eternity and engagement ring to be resized after having them removed, by H&H. I cannot believe how amazing they look! They look brand new and fit perfectly. Everyone is always super friendly and I wouldn't go to any other jewellers for repairs. They also sell some lovely things too. I would highly recommend.
8 August 2024
Unprompted review
Reply from Hollins & Hollinshead
Many thanks for taking the time to leave a 5 star review regarding the service you received instore and from our workshop. It is lovely to hear that you are so pleased and your kind comments are very much appreciated.
Best regards.
Reply from Hollins & Hollinshead
Many thanks Paul for your 5 star review. It is very much appreciated.
Best regards.
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