Hollins & Hollinshead Reviews 

1,796
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the secure packaging that thoroughly protects delicate items during postal transit. Many consumers highlight the great value for money and the wonderful selection of high quality jewellery and beautiful watches available. Some people also felt that the online purchasing process is extremely straightforward and easy, noting that ordered products arrive promptly. Reviewers often mention the helpful communication, professional attitude, and efficient service provided by staff throughout the entire shopping journey. Shoppers regularly emphasize how delightful it is to receive items in pristine condition with pre-set correct times.

What people talk about most

Delivery service

Consumers find delivery service to be an exceptionally positive experience with strong consensus. Reviewers... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the items they... See more

Service

People report positive experiences with service, highlighting a prompt, professional, and friendly approach.... See more

Quality

Customers had positive experiences with quality, noting that the products exceeded expectations and arrived... See more

Price

Reviewers consistently highlight positive aspects of price, praising great affordability alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My third purchase from this company. A reversible blue john pendant for my wife's birthday. Lovely item, very fast delivery and securely packaged. I've said before the thing I like is what you see on... See more

Company replied

Rated 5 out of 5 stars

Bought an 18th birthday present from Hollins & Hollinshead - a lovely Seiko piece. Great customer service on the order, kept me updated that they'd dispatch from a different branch and it arrived as p... See more

Company replied

Rated 5 out of 5 stars

Was looking for a specific FlikFlak watch for daughter's birthday. The lead time from FlikFlak was 5 days from Switzerland, but thankfully Hollins and Hollinshead had stock, promptly shipped next day... See more

Company replied

Rated 5 out of 5 stars

My order was promptly and efficiently dealt with. I bought the watch as a gift for an elderly parent with failing eyesight. The recipient was delighted with it as the face is easy to read and the con... See more

Company replied


Company details

  1. #23 of 131 best companies in Watch shop
  2. #5 of 16 best companies in Diamond Dealer
  3. #17 of 110 best companies in Jeweller
  4. #38 of 287 best companies in Jewellery shop

Information provided by various external sources

Hollins & Hollinshead is a family run jewellers with six stores in Cheshire. Established since 1978, we offer a wide range of charming jewellery and watches from a selection of prestigious and designer brands. With competitively priced products and a professional and helpful service both in-store and on our website, we aim to help our customers find the perfect piece, to be treasured for many years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,796)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Accurist watch

I chose this Accurist watch, because i have been pleased with my present similar model, which is still ok after many years, but looks a bit tired.
Hollins and Hollinshead offered a very competitive price, and I wanted to buy from a watch specialist. I had a minor query, so I gave heir office a call, and a very nice and friendly lady did her best to help. Delivery was faster the expected, and I would buy from them again.

2 July 2024
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Many thanks Mr Finkleston for your 5 star review. We appreciate you taking the time to let us know you are happy with your new Accurist watch and also with the service that you received.

Best regards.

Rated 5 out of 5 stars

Superb buying experience.

Superb buying experience.
They kindly price matched a watch for me and delivered it next day.
Nice packaging and guarantee card stamped and filled in.
Highly recommend.

28 June 2024
Unprompted review
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Reply from Hollins & Hollinshead

Many thanks Jim for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Spotted a limited Edition Seiko Willard…

Spotted a limited Edition Seiko Willard on their site at a very good price. Easily ordered and next day shipping. Watch arrived, well packaged and no issues. Good company and easily to navigate website.

18 June 2024
Unprompted review
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Reply from Hollins & Hollinshead

Many thanks Mr Stevenson for taking the time to leave your positive feedback. It is very much appreciated and we hope you enjoy wearing your new Seiko watch.

Best regards.

Rated 5 out of 5 stars

Great experience

Easy to order watch on line.
Took 3 days to deliver the watch as stated
Received watch in exceptional order

28 May 2024
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Reply from Hollins & Hollinshead

Many thanks Rakesh for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Great customer service

Incredible customer service and very helpful. Good online shopping experience.

Good value for money and great product. Really pleased with my watch.

28 May 2024
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Reply from Hollins & Hollinshead

Many thanks Julie for taking the time to leave your positive feedback, it is much appreciated.

Best regards.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Bought a neon Superdry watch.

Good price, as described & quick delivery!

18 May 2024
Unprompted review
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Reply from Hollins & Hollinshead

Many thanks Archie for your 5 star review. It is much appreciated.

Best regards.

Rated 5 out of 5 stars

Good, reliable company

Had the item that I wanted at a good price. Decent delivery time and item nicely packaged. Would certainly use again!

7 May 2024
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Reply from Hollins & Hollinshead

Many thanks Andrew for taking the time to leave your positive feedback, it is much appreciated.

Best regards.

Rated 5 out of 5 stars

Emporio Armani Watch

I ordered emporio armani ceramic watch from H&H online and very happy with the purchase. Got the watch for a good price and it arrived safely with all the packaging. Had to wait for 3 days though due to Bank holiday weekend. Overall nice experience and would buy from them again.

7 May 2024
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Reply from Hollins & Hollinshead

Many thanks Sudesh for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.

Best regards.

Rated 5 out of 5 stars

Blue John pendant

Found the delivery good and the blue John pendant top class many thanks for a nice item M Brook.

4 April 2024
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Reply from Hollins & Hollinshead

Many thanks Malcolm for your 5 star review. We appreciate you taking the time to let us know you were happy with the product and service that you received.
Best regards.

Rated 5 out of 5 stars

Ordered online

Ordered online, delivery came two days earlier than stated, excellent service.

28 February 2024
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Reply from Hollins & Hollinshead

Many thanks Nicola for your 5 star review. It is very much appreciated.

Best regards.

Rated 5 out of 5 stars

I have just received my beautiful…

I have just received my beautiful mother of pearl necklace. It is absolutely stunning, so well made and looks far more expensive than it is . The stones are inlaid on both sides too . I am going to order the matching bracelet, I’m certain I won’t be disappointed ! Great purchase

22 February 2024
Unprompted review
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Reply from Hollins & Hollinshead

Many thanks Carol for taking the time to leave your 5 star review. It is lovely to hear you are so pleased with your purchase and we are sure you'll be just as pleased when you receive your matching bracelet too.
Your custom and kind words are much appreciated.

Best regards.

Rated 5 out of 5 stars

All good

All good, lovely watch delivered in good time thank you

26 January 2024
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Reply from Hollins & Hollinshead

Many thanks Joe for your 5 star review. It is very much appreciated.

Best regards.

Rated 1 out of 5 stars

Avoid buying from here

Writing another review because the other I was advised to remove… dodgy in itself. I bought a bracelet for my partners birthday there was a manufacturing fault this caused us to loose the bracelet as the clasp didn’t work. It took weeks complaining but eventually they offered us another bracelet, further complaining to get it for free as it was their fault, they then gave us a bracelet too short, so we had to swap it again, when he opened it on Christmas Day we realised the fault and you could not wear it without it falling off so we complained again as this was a clear manufacturing error, someone organised a replacement so we went to the store, the store manager was so rude thought she was above all the customers refusing to make eye contact, and saying it was our fault and they wouldn’t give us the bracelet in that condition, when we had 3 with the same issue…. Eventually we got another replacement from another manufacturer without the fault which was then too long! We couldn’t be bothered with the hassle of talking to people that didn’t want to help, and were just rude. The lack of care to order the correct size was unacceptable it was a Christmas present that wasn’t sorted until mid-late January. I’ll likely get a call again asking for this to be removed but I want all customers to be aware of this! For expensive jewellery go to higher quality places, for diamonds I thoroughly recommend Austen and Blake

Edit for the response they just gave me:

Read the review you will see I stated that the manager was hostile and didn’t make eye contact refused to take responsibility after you had already said it was a manufacturing issue. The manager said she called the owner and she denied ever talking to me so thank you for clarifying that the owner lied and she did talk to me :)

18 January 2024
Unprompted review
Hollins & Hollinshead logo

Reply from Hollins & Hollinshead

Hi Jess,
We are sorry to read that after arranging replacement bracelets for you, corresponding to your messages, arranging for you to speak to the owner of the business, and having communications with 2 shop managers and our senior online manager, that you are so dissatisfied with the products and the service you received.
With over 40 years trading on our local high streets around Cheshire, we take pride in the service that we offer our customers and we apologise that your experience did not match your expectations.

Best regards.

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