Hollister Co. Reviews 

I have been working here since October 7, 2023 and it was going great at first and I had a job coach until like this spring and then I feel like after she left Hollister stopped caring about me. I work so hard at that job, I don’t even drive a car I live a half hour and I’m never late. I fix my mistakes. They tell me something and if they tell me to do something I do it. I try my best to help customers and other employees. I try my best to work as fast as I can, I know you want me to do four boxes every time I come in, but because of my disability, that’s hard for me sometimes because of my disability, I can’t work as fast as some of the other employees Because I have a visual problem and I have a problem with my fine motor skills I have trouble with buttons and sometimes putting on the tags and I cannot see as clearly even with glasses on like others can sometimes I can’t even see something right in front of me no matter how big or small is the one time when the two managers were talking I had to do the one managers job she was supposed to help me with go backs when she was talking, I basically did her go back and helped the customers and basically ran the register because she was talking and not talking about work just talking in general about other stuff not work related and some of the same people are always late and I’m not why would you keep the people that are always late always we have way too many people working here and that needs to change at least I think it needs to change. I try my best to help with customers. I try my best to help the other employees. I try my best to be kind to everybody in the store started crying and the store that one day because I got told if I didn’t finish a box on time I was gonna go home and I was about to anyways quit right there I like working there in the beginning and all I ask is for at least one day a week and if you can two or three days, but the most all I ask is one day I came in all the day exhausted because I had my second job and I did not get home and did not go to sleep until late because they needed the extra help and I got asked to come in and then go back to my other job for my first day and I don’t get out until late. It’s not fair to me that I’m not being on the schedule unless if somebody needs to fill-in but right now I’m a little busy with my second job mostly on the weekends and I can’t always fill in, but I try to fill-in as much as I can before this Hollister job I did not work for two years because it’s so hard to find a job. My second job is a haunt acting job and that’s only for Halloween time I basically had to get a second job because I’m basically not working at all. If you don’t want me there anymore just let me know because right now I can care less but then I have to find another job and that might even take me longer and I’m not trying to do that, even though I have a job right now working at a haunt That’s only for September and October. The holidays are coming up and I’m gonna need some extra money. I’m trying to move out of my grandparents house that I have lived at for such a long time, I’m 24 and almost 25 years old and I can’t move out if I’m not making any money. I can’t buy people Christmas gifts if I’m not making any money the other money I have is Social Security money and it’s not a lot even when we are slow at work I find something to do without you guys telling me because I know that’s what we have to do is find something to do and if you don’t want me working there anymore, tell me instead of not putting me on the schedule because I’m not good enough for you because I’m not working fast enough when I work as fast as I can I’m like all of you supposed to run sometimes that’s what I feel like I’m basically doing and you know that I can get stuff done. I have gotten all the go back done before most the time when it’s slow and first up with the holidays coming up if I’m still here and when I was working in the summertime, we were busy so how am I supposed to get everything done when we are busy that one time when I was doing shipment, I could not get it all done because the shipment box did not come until later and I only had two hours to get it done so I didn’t have time to get four boxes done in two hours basically nobody can and I know that I’m not the only one that has trouble getting four boxes done in four hours when I had shipment the other day because there was only one box I got it done. I know that a lot of the rules changed. I totally understand and if I’m still here, I get as many boxes or as much go back as much as I can, because like I said, I’m only one person, but if you cannot respect me and respect that I have a disability and respect that I work as hard as I can and respect that I get done what I can Every time I go in there and respect that basically all I ask is one day a week and like I said, if you don’t want me There anymore just tell me instead of not putting me on the schedule

A man by the name of Anthony Jimenez helped me very much in my journey for a chill and nonchalant polo.

My son bought a sweatshirt at Hollister and noticed a spot where the pocket was ripping. He hadn’t even worn the shirt outside yet, so he took it off and we went to exchange it. We had the receipt, and the credit card but they would not let us exchange the defective item. They said we needed the tag that is attached to the sweatshirt, otherwise we can’t return it. Totally ridiculous. I have never heard of anything like this before. Now we have a customer service number to try to call, even though we were literally standing there with the replacement sweatshirt in hand. Needless to say once this is resolved (if it is resolved) we will never be shopping here again.

The very first time I walked by the store the aroma hit me, the store smelled so good I had to check it out. I’ve been wearing Hollister jeans & shorts since I was 14. They are the ONLY brand that fits me perfect even when I was lmost 200 pounds (after having baby). Of course I needed to go up a few sizes but the quality of their pants I swear fits any form of body a person has. I’m now 32 and still have a few of my jeans from when I was 14. Now that’s awesome quality. MY 12 year old struggled to find jeans cause she is so skinny and she fell in love with Hollisters bottoms and tops. You might think they are to pricey, but they ALWAYS have amazing sales and coupons. And store rewards that add up pretty quick.When it comes to pants I’m loyal to hollister. Employee’s are always kind and help full, and shipping is always free and they arrive quicker then I accpect.

I have purchased quite a lot of clothes from Hollister, and I find it insane how poorly they are made !!!! They fall apart so quickly and the wear and tear is unbelievable. The fabrics that Hollister uses are cheap and non-breathable whilst the prices are very very high !! The return fees are extortionate and it makes purchasing online difficult as you are not sure how something will fit until it arrives. The delivery fees are also insane and you can only use 3 coupons at a time.

went in the chesterfield location. the staff were completely rude and messed up the pricing causing myself and a friend to have to go back in the store and fix it. if you’re going to display certain items, make sure you at least ring it out the same price 🙄

Return fee Extortionate
Purchased pants online colour Khaki, delivery £5. I thought £5 delivery was a little extortionate for a Royal Mail 48 but went ahead and purchased.
Item arrived and the colour was nothing like Khaki nor the images onsite more of a Blackpool beach sand.
Opened a return and they charge £5 return for a Royal mail 48, there is no option to send back using your own label which can be purchased much cheaper than £5.
So if you buy and it is not as you expect it will cost you £10 just for the pleasure of seeing the item and then waiting for a refund.

"I absolutely love this shop! Typically, I find many clothes uncomfortable, but Hollister is a game-changer. Their clothes are lightweight, soft, and stretchy, with an unbelievable quality that stands out. I used to shop mostly at Zara Men's, but from now on, Hollister will be my top priority. This is the best shopping experience ever!"

Hollister.com is not reliable! I purchased a few items, two of which were way too large. So in compliance with their policy, I return the items well within the 30 day window (And by the way, was charged return shipping). they received my items, sent me an email telling me my refund was being processed, and then within a couple of hours sent me an email saying that instead I was receiving an E gift card. When I called the customer service line, no one could help. No supervisors are available to speak with customers. The only communication available to customers is a referral process through which you will receive communication within three days. I feel like I didn’t make them wait three days when I paid for the items So, as long as I operated within their policy guidelines, my money should’ve been returned to me immediately. Buyer beware!!!

An amazing experience with hollister customer service! They were super fast and accommodating to my ciricumstance and I am extremely grateful. Thank you hollister

I love Hollister but what happen to all the skinny jeans and high rise jeans for skinny people I can’t find anything my size anymore

Don't buy from this company. Seriously, please don't. The employees are rude in the stores as well as through email. They don't own up to their mistakes.

I only shop online from both Holister and abercombie so no experience in retail. 2 years ago i would have given them 6 star but i am writing them this review as their quality unfortunately started disappointing me. I mostly bought dresses from them so this is about this. They used to use cotton and now they use some extremely cheap synthetic fabrics the wrinkles more than a 90 year old lady and is impossible to iron (because it will go up it flames because it’s synthetic). Like such cute designs, so comfy but in the end their dresses are becoming unwearable. Please please fix this. I am willing to pay 10 dollars more for a cotton dress than the saran wrap crap you are putting up now.

Rude service! Blondie gave me an attitude just because i tried to ask about length of the skirt and compare between sizes. Rude b@&$ch! On my questions her answer was - I DONT PRODUCE THESE CLOTH!

July 4, Kalvestraat st! Never again. Minus one client!

Where to start? Firstly, my item went missing. After much back and forth with UPS, they marked the parcel as lost and told me to contact Hollister. I did, and the initial customer service rep was very helpful, and arranged a replacement. Days later, my replacement arrives alongside a very flustered and apologetic UPS driver with the original package.

I open the first parcel, the skort has dirt marks all over, and small brown/red spots in the crotch. The packaging had been taped rather than sealed, so clearly a return. Slightly grossed out, I open the original package, and the crotch of the skirt has massive yellow stains! So not once, but TWICE have they sent me dirty packages?!

Back to the CS rep who says I will be refunded, but nearly a month later and this still hasn't happened. I chase again, and because I binned the items they won't do anything - no refund. Was I meant to keep items stained with someone's vaginal discharge lying around my house? I told the CS rep I intended to bin them, and she said it was fine.

I've shopped with them for years and used my rewards discount on the item, it was £26 which you would think isn't much for a company as big as Hollister. I'm so disgusted by this experience I'll never shop here again.

Hollister, perhaps invest in some hygiene seals? It's gross that someone would send something back in this condition in the first place, but your team need to do better at checking returns. Vile.

I ordered from a Hollister store to have an item shipped to my home. It’s been nearly 2 weeks and I still do not have the item and the tracking is not updating. My 3 other orders from Hollister arrived within a few days. I’ve contacted Hollister several times to try to get a true update and resolution. They have no more updates than what I can see online, and they will not refund my money since the item has already been shipped out. I am quite certain the item is lost and will never arrive.

Nice clothing, can be on the expensive side but you are probably paying for the name. Order shipped on-time and communication was good throughout.

Unfortunately I was having issue with the quality of a product I purchased from Hollister in February 2024 (only reason for 4 stars not 5). I emailed customer service and they immediately agreed to exchange the product for me with no shipping costs to me for the new product or returning the faulty product. Excellent customer service!

I hate Benson Boone take ts off Spotify

Free shipping scam
Their website has an indicator to give you free shipping if you spend over a certain amount. It’s a scam, they don’t give you free shipping they just want you to spend more on your order and they will still charge you for the shipping.