Hollister Co. Reviews 

I had a return in the store at Mall St. Matthews. The cashier charged me for the item I returned instead of refunding. I found the error later that evening and called the Store #30318. I spoke with Nicole W. -and I she did not care that I would have to come back to mall during the Christmas season and fix the problem. Then she told me I’d need to do it within a certain time frame. She was unapologetic. She did not care that I was inconvenienced. I guess she didn’t like me asking questions so she hung up on me. Actually hung up on me. I’ve never had someone hang up on me. I called back and they wouldn’t answer the phone for 10 min. Finally a young man answered who was much nicer, but did not know the general managers name. He told me he thought Nicole was a great manager which I didn’t think was pertinent to the conversation or the matter at hand. A little caring goes a long way. Or to ask my name and make sure I was taken care of or to help call customer service. None of that was offered.

Ordered on 12/2. Received email saying they are delayed on 12/9. Shipped Fedex should have received 12/12, and currently 12/14 and package not moving. Reached out to their customer support via chat and they blamed black Friday, cyber Monday. Well every other retailer seems to not have this problem, so it is definitely an internal issue. Maybe ensure proper staffing in shipping and receiving and choose a more reliable carrier during busy session. Everyone knows FedEx can't handle volume. Never again.

A pair of track pants purchased at Hollister ripped in several places on the inner leg seams. Because I am a seamstress, I was able to fix them. This was easier than returning them to the store because of the distance. I wrote to Hollister about this experience. I provided ALL the information that was requested, via several emails, and have still not gotten any positive response. In fact, when I answered an email, each time I received a response from a different person. I am disappointed they do not stand behind their products.

I ordered the Dusty Blue, half zip sweatshirt as a Christmas gift for my Granddaughter. I ordered it November 29, 2024. My problem is with fedex. The tracking said will be delivered 12/5. It is now 12/11, no sweatshirt, no update on tracking. They told me the only info they have is that it should be delivered, or it may be lost. I called Hollister. The employee I dealt with, Lei, was the kindest employee I have dealt with this holiday season. He looked into the shipping info, agreed that it does not say when or if it will be delivered. Lei quickly ordered a replacement, express mail, so I will receive it in Time from Christmas! Lei represents Hollister in the best way! Thank you!

THE WORST STORE WITH THE WORST CUSTOMER SERVICE. IF YOU ORDER FROM THEM YOU WILL REGRET IT

I recently had an experience at CF Lime Ridge Mall Hollister while shopping for Christmas gifts for my daughter. She had requested a couple of specific items from their store. Since there isn’t a location near us, I initially checked their online store. However, due to uncertainties around shipping timelines caused by a postal strike, I decided to drive an hour to the nearest location.

At the store, I found one of the items in stock. The staff kindly offered to order the second item and have it delivered to my home, which I appreciated. However, the checkout experience left much to be desired. After my purchase was rung through, I noticed that one of the items was nearly double the expected price. When I questioned it, the cashier took a few minutes to investigate and eventually realized she had made an error.

Unfortunately, she was unable to fix or reverse the transaction on her own. She mentioned needing to consult her manager, which was fine. I even suggested that if a refund wasn’t possible, I’d be okay with a gift card for the overcharged amount. However, when she returned, she explained that nothing could be done in the moment. Instead, I would need to wait until the ordered item arrived, then return to the store to process a return and adjustment.

Overall, while the staff was polite and well-intentioned, the lack of flexibility and ability to resolve their overcharge error in real-time was rather frustrating. Driving an hour back to the store a second time just to correct their error feels unnecessary and very inconvenient. Two hours drive to resolve their error. For such a company, I would think they would prioritize making the customer experience smoother, especially during the busy holiday season.

I tend to vote with my feet, and even though I have shopped here many times; after this experience, I will not be returning to Hollister again.

I’ve had a really amazing experience with Hollister. I purchased a really expensive coat for my daughter that was stolen - they could see this in the order history. It was ordered just over a month ago. I contacted them to see if there was anything they could do and they kindly sent me 10% off. Most companies would not do that - it’s saved £££ off the price of the coat and I’m so grateful.

I am very frustrated with my experience with Hollister. Nearly three weeks ago, I reached out to their customer service via the website regarding an issue with my order (Order No. 70042779453). The package was delivered to the wrong address by UPS, and after contacting UPS, they advised me to inform Hollister that I hadn’t received it.

I have since contacted Hollister through two different methods (through their website and through whatsapp), but unfortunately, I have not received any response from them.

At this point, I feel completely disregarded as a customer and will seriously reconsider purchasing from Hollister again as I feel uncertain in their capability of fulfilling an order after this experience.

If you value your time, money, and customer support, I would recommend looking elsewhere.

They delivered the wrong item to me. when I chatted with customer service online, they said to keep the item or donate it and they will refund me. After 2 weeks, i messaged them to ask why did I not receive a refund yet, they said you need to return the item! I sent them the previous chat and they said they will look into it more. After a while, I sent a follow up email and they responded sorry we still need you to send the item back. What the heck is that? why don't they send an email when they have an update? and why do they change their words?? What if I had already used the item or donated it?! Terrible customer service.

I brought a pair of pants on 10/12/2024 and I went to return on 11/13/2024. The store said it passed 30 days return timeframe so they cannot return the item. I got it so I asked if I can exchange the size? They said no. I asked if I can get store credit? They said no.

I am a frequent buyer from them so I asked since when the policy is like this? They said in September. I feel really bad because I made the purchase in October and no one informed me about this change - that after 30 days, nothing can be done even store credit.

If you are to change the policy, you should inform your customers.

I’ve been buying Hollister body spray deodorant literally for years I mean years and from my understanding my last visit at the store to purchase a few more cans now they no longer sell it. They got this other stuff. I guess it’s spray deodorant and it literally stinks. It smells like a bad cologne, I will never ever buy anything from Hollister again they lost a long time customer

I had the pleasure of shopping at Hollister on October 26, 2024, and I wanted to highlight the exceptional service I received from Oskar Rzezawinski. From the moment I entered the store, Oskar demonstrated high-end professionalism and a genuine care for customers.

He was attentive and knowledgeable, guiding me through the selection process with helpful suggestions tailored to my preferences. His friendly demeanor made the shopping experience not only enjoyable but also memorable. Oskar's commitment to excellent customer service truly stood out, and I left the store feeling valued and appreciated.

I highly recommend visiting Hollister, especially if you can be assisted by Oskar. His outstanding service made all the difference and turned what could have been a typical shopping trip into a much more pleasant experience. Thank you, Oskar!

Terrible online customer service. Terrible price match system. Terrible hidden charges. They promise escalation, follow ups, and price adjustments / waivers, and never do so.

I purchased 2 items online 10/22/24. Around $35 for the dress, and around $26 for the pants. After free shipping, tax, and $10 off $40 purchase, my total was $65, which I was okay with, since I really liked these items. The next morning, there was a sale that dropped both items to $24.99. I contacted them for a price match, and they did so, but then charged me shipping and removed my $10 off $40 purchase coupon. My total charged became $56. It should be around $45 after tax, due to the $10 off $40 coupon and free shipping. I contacted support again, and they said there was no problem with my promotion being applied. It was applied to remove the shipping fee. Then they ended the chat. Next, I called support - and they said they waived it for me. I checked order details, it's still the same. I contacted support - they said they would send their "specialization team", and I never got a follow up. Today, I contacted them again, they promised a follow up with the price adjustment, it never came. I followed up in a new support chat, and they said that there is no problem with the amount, just ignore the shipping charge on my receipt, since it's already waived. Yet the amount still remains the same, $56. They ended the chat on me, not allowing me to rate them for their unprofessional complaints about me, asking about their cancelation and return policy.

After these support staff, I'm never buying from Hollister, Abercrombie, ever again. I plan on returning this product because they don't deserve a single cent after putting me through loops and loops and loops.

£10 return fee!!!!

Don’t buy anything at hollister uk if you’re okay with paying a £10 return fee - a new thing that they have brought out and it’s so ridiculous. 4 weeks ago I asked customer service to waive the £10 return fee as it’s extortionate, they pretended to do so and yet I still had to pay £10. 6 customer advisors who I have spoken to over the past 4 weeks have told me that the refund of £10 had definitely been processed but I reminded them I’ve had no email or confirmation of this and I still had to pay the £10. Please avoid - I’ve given up arguing with them and getting nowhere. I’m just avoiding this place from now on

Very bullshi* this system! I don’t will more buy this!

I ordered a dress. Was having it sent to store but called and told them we were hit with Helene flood and could not get to store and asked if could ship to my home. Nope because didn't pay to have it shipped to home. A respectful company would have had the compassion to do that. God forbid they lose a couple dollars. They already rip people off with their overly priced clothes!! So NEVER AGAIN BUY FROM THEM

My order was left on my doorstep and taken. Hollister's response was that as the delivery company provided a photo of the parcel on my door step (with the front door closed) the parcel has been delivered and therefore they won't provide any assistance. I could though purchase another item and they would deliver it for free!! Their other helpful suggestions included contacting my local authority for assistance in retrieving my parcel. That's actually laughable if I wasn't £40+ out of pocket. I've never received such a poor level of customer service and would never shop with Hollister again

Hated working here, staff were so rude
It was 0hr contract , treated like dogs
Westfield Stratford

Very bad customer service, don’t value their customer. Will never buy any thing from store

Absolutely horrible. My daughter found a shirt. The only one that was her size was on a mannequin. They refused to get it off and refused to sell it to me. We used to shop there all the time. Never again.