Holloways of Ludlow Reviews 

495
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent range of products, often finding great brands at fair prices. Many highlight the fast and smooth delivery service, noting items frequently arrive well-packaged and on time. The staff and overall service are frequently commended for being helpful, professional, and going the extra mile to assist. However, some customers experienced significant delays in receiving their orders and found communication regarding updates to be lacking. A few other people also felt that items arrived damaged, were incorrect, or were delivered to the wrong address.

What people talk about most

Product

People report positive experiences with product quality, often describing items as stylish, sturdy, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and super... See more

Order

Consumers find order experiences to be ambiguous, with many praising the easy ordering process, quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Customers consistently note positive experiences with service, praising the prompt responses, helpful staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more

Company replied

Rated 5 out of 5 stars

Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more

Company replied

Rated 5 out of 5 stars

The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the ti... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more

Company replied


Company details

  1. Lighting Shop

Written by the company

Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(495)

373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Courier delivered to the wrong postcode…

Courier delivered to the wrong postcode and item was lost but Holloways immediately agreed a replacement free of charge which has now arrived safely. Cannot ask more than that!

19 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great customer service.

Great customer service.

24 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.”

Rated 5 out of 5 stars

Great service and a great light

Saw a light online and went to the local store but it wasnt in stock. They arranged for one to be sent to them so we could see it with no commitment to buy.
Very helpful and the light is amazing, great quality and they couldnt have been more helpful.

14 March 2026
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Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

good product

good product, excellent customer support from our winchetser store.

23 March 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service

Great service - speedy and full response to an email question before my order and good communication throughtout the order and delivery process.

23 March 2026
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Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Old School Electric Wall Light

I purchased the old school electric wall light for my bedroom. The wall light is really lovely just what I wanted. It's really good quality and will look lovely when it's been fitted.
It was really well packaged and arrived really quickly.
Thank you Holloways of Ludlow

14 March 2026
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Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Great service

Great service
Product just as described on website.

20 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent all round

Excellent and easy-to-use website and ordering process.

20 March 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Really helpful to reissue an invoice…

Really helpful to reissue an invoice for me. Prompt delivery

20 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Ordered two lamps which arrived…

Ordered two lamps which arrived quickly. Very prompt service and the lamps are beautiful, thank you!

5 March 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service

Brilliant customer service. Placed a couple of orders now and really responsive to any queries. A special mention to Alicia at the Bath branch who has been so helpful and patient in helping us choose our latest purchase.

19 March 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

The Wimbledon team staff are always…

The Wimbledon team staff are always very professional, provide good customer service, pay attention to detail, and overall run a great shop that’s worth a visit!

11 March 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Couldn't recommend Holloways more

Couldn't recommend Holloways more! I had an issue with a beautiful Tala bulb that broke while screwing it in, reached out to customer service, they responded immediately and a replacement bulb was dispatched within the next day! Will definitely buy again and recommend them.

18 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

We went at Ludlow to buy the lights and…

We went at Ludlow to buy the lights and the service was 10 out of 10 lovely staff highly recommended

8 March 2026
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Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Very good service

Ordered an Anglepoise lamp. No fuss, easy to find what I wanted and to place the order. Delivered as promised, securely packed. I would use Holloways again

5 March 2026
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Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Lovely high quality lamp

Lovely high quality lamp. Looks like one that will last decades.

15 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Lovely products & very helpful

Lovely products & very helpful, courteous staff.

14 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

THANK YOU - BRILLIANT!!

Dealing with your professional, efficient and knowledgeable staff who were extremely helpful with prompt replies and action.
A very enjoybale experience buying lamps from you.

13 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Great product

Great product - quick delivery - well packaged - good discount

13 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

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