Holloways of Ludlow Reviews 

484
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide selection available, often finding exactly what they need. Many people highlight the efficient and smooth delivery service, noting items arrived promptly and were exceptionally well-packaged. The staff and customer service team are frequently commended for being professional, helpful, and going above and beyond to assist with inquiries and resolve issues, creating a positive and supportive experience for people. However, some customers experienced significant delays in receiving their orders, with poor communication regarding the status of shipments. A few other people also felt that items arrived damaged or incorrect, or that delivery was made to the wrong address multiple times. Additionally, some reviewers were not happy with specific customer service interactions, describing them as unhelpful or noting a superior attitude from staff.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as very good quality,... See more

Delivery service

Customers had positive experiences with delivery service, often praising quick delivery times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and a lack of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more

Company replied

Rated 5 out of 5 stars

Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more

Company replied

Rated 5 out of 5 stars

Fantastic - Everyone very helpful and Galiena in the Bath branch went more than the extra mile - as did her colleagues. Very very good quality products and exemplary service.

Company replied

Rated 5 out of 5 stars

Today I visited the Ludlow warehouse and come away full of joy; not entirely due to the wonderful lights I bought, but the personal customer service of Libby - who extols the actual purchase. Li... See more

Company replied


Company details

  1. Lighting Shop

Written by the company

Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(484)

367 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value and service

Great value and service, fragile lights packed with care

30 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Pleased with this company - would use again

I’m so pleased with this company. Even though a glass shade was damaged during transit, their customer service team turned a problem into a great experience.

They were quick to reply and sorted out my refund right away. I love the lampshades I kept and really appreciate the support!

26 March 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Unique and positive purchasing experience

Great response times. Very fair, frank and personable discussion of price, and nice to be in touch with Mark, one of the owners, directly.

29 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Fast delivery

29 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Outstanding design shop

Outstanding design shop. I purchased a set of salt and pepper grinders and I absolutely adore them. I went back to buy a beautiful, unique fruit tray and tala lamps. There are some truly great heirloom pieces here.

26 March 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent service

27 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and efficient.

20 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service again from Hollowsys

Great service again from Hollowsys. Stunning quality garden furniture, great communication and delivery.

26 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Courier delivered to the wrong postcode…

Courier delivered to the wrong postcode and item was lost but Holloways immediately agreed a replacement free of charge which has now arrived safely. Cannot ask more than that!

19 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great customer service.

Great customer service.

24 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.”

Rated 5 out of 5 stars

Great service and a great light

Saw a light online and went to the local store but it wasnt in stock. They arranged for one to be sent to them so we could see it with no commitment to buy.
Very helpful and the light is amazing, great quality and they couldnt have been more helpful.

14 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

good product

good product, excellent customer support from our winchetser store.

23 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service

Great service - speedy and full response to an email question before my order and good communication throughtout the order and delivery process.

23 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Old School Electric Wall Light

I purchased the old school electric wall light for my bedroom. The wall light is really lovely just what I wanted. It's really good quality and will look lovely when it's been fitted.
It was really well packaged and arrived really quickly.
Thank you Holloways of Ludlow

14 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Great service

Great service
Product just as described on website.

20 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent all round

Excellent and easy-to-use website and ordering process.

20 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Really helpful to reissue an invoice…

Really helpful to reissue an invoice for me. Prompt delivery

20 March 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Ordered two lamps which arrived…

Ordered two lamps which arrived quickly. Very prompt service and the lamps are beautiful, thank you!

5 March 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service

Brilliant customer service. Placed a couple of orders now and really responsive to any queries. A special mention to Alicia at the Bath branch who has been so helpful and patient in helping us choose our latest purchase.

19 March 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look