It’s came damaged. Homary worked with me about the issue, but it definitely requires patience. Each exchange took one week per email (not even including the month it took to wait for a response), so i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very nice to have a representative to chat with instead of a bot! Carson was able to assist me but was not able to confirm that I will get reimbursed for the damaged items I received, and for t... See more
Company replied
The representative helped me special order a specific part for a product I purchased. We talked on the phone and he was incredibly helpful, courteous, and stuck with me through the entire process as i... See more
Company replied
While at first attempt to contact the company with questions I was met with AI chatbots, when I emailed the service address, what seemed like a real human being replied and demonstrated knowledge of m... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer service
great customer service to be honest - our first order and I would not hesitate to order again.
Shout out to Berry from customer service for the quickest reply and easy solution to our problem!
16 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
HELP!
I am writing to share some positive feedback regarding my recent interaction with Morgan.
Morgan helped me resolve a pricing issue on the website, and I was incredibly impressed with the service I received. It was a breath of fresh air that he clearly understood my previous conversation with the chatbot, so I did not have to repeat myself—which is often a frustration with IM customer service.
While I didn't get the exact price shown on the page, Morgan helped me get very close, and I am very happy with the outcome. I understand that price updates and cache issues can happen, so I was just glad to get the item for around the same price in such a timely fashion.
Please pass along my thanks to Morgan for his great work.
15 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great product very good price delivery…
Great product very good price delivery was perfect after sales was very good great company to deal with highly recommended
2 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
It was quick and not complicated.
15 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Scam
I ordered a $100 item, paid with a credit card. I received a message from Homary stating that to continue with my order, they would need a screen shot of my driver's license and a copy of my bank statement. Needless to say, I'm going to find someplace else to take my business.
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
The representative helped me special…
The representative helped me special order a specific part for a product I purchased. We talked on the phone and he was incredibly helpful, courteous, and stuck with me through the entire process as it involved coordination with several other teams. He went above and beyond and Homary is lucky to have him on the team. Thank you!
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Tara was friendly
Tara was friendly, helpful and patient. Greatly appreciated.
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Fast reply and practical solution for…
Fast reply and practical solution for solving damaged goods recieved,serviced by Iris.
15 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Extremely Disappointing Customer Service and Faulty Product
This has been one of the worst customer service experiences I have ever dealt with. I have spent more than a month going back and forth with this company after they sent me faulty products, yet they still have not refunded my money. Rather than taking responsibility, they continue to negotiate the refund amount and repeatedly ask me to reassemble the products.
To make matters worse, the parts were not labeled, and the instruction manual was unclear and inaccurate, which made assembly unnecessarily difficult. A customer should not have to struggle with defective products and then be forced to spend additional time trying to fix the company’s mistakes.
I am sharing my experience so that other customers can think carefully before purchasing from this company. Based on my experience, the product quality, after-sales support, and refund handling have all been extremely disappointing.
3 March 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Customer service has been good
Morgan was a very helpful customer service representative, responsive and to the point.
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was helpful after some other non…
Morgan was helpful after some other non helpful information and redirects.
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I have ordered a kitchen sink on 2…
I have ordered a kitchen sink on 2 March for a new kitchen. The sink has dent and some parts damaged. I have claim return and refund through their website on 20 March but so far no return accepted and no refund. I have stuck with damaged sinj I do not want abd no money. This people are thieves, once they take your money they do not care. Supplying damaged items offering discount so you keep it. I have clearly stated I do not want partial refund but who cares. I will have to make a court claim against them to get my money back. Do not recommend them. Do not buy from them if you don't want to loose money.
2 March 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Great customer service
Berry was very helpful & informative, fantastic customer service 😊
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Tara was helpful and created a ticket…
Tara was helpful and created a ticket for me to further help me with my inquiry, I was very pleased!
13 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was great
14 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was super helpful (Customer Service)
Iris was super helpful! Such a great customer service experience when I needed to cancel my order. Will be a future and continuing customer!
13 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Tara was extremely communicative and…
Tara was extremely communicative and helpful.
9 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Took me writing honest review of…
Took me writing honest review of unsatisfactory experience for them to resolve. USE YOUR WORDS! New legs without replacement purchase?fee, warranty reinstated to replacement date And with encouraged minimum 4 star updated review, $100 offer to complete. I wrote, but still sour taste Ummhmm
5 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was a great help
Iris was pleasant to interact with and was quick to offer me the assistance of her manager when she wasn’t able to fully resolve my request.
12 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Overall very happy with the island
Overall very happy with the island, delivery and service from Homary. From order to delivery the process and tracking was excellent and very easy to manage. The island is perfect and looks great, very good and strong material. A couple of issues with 2 of the panels being scratched however Morgan from Homary was great and got us replacements sent out. Deffo would recommend!!
12 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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