HomeAdvisor Reviews 

22,644
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the professionalism and quality of the work provided. Reviewers often highlighted the respectful and efficient nature of the staff. Some also found the pricing to be fair and reasonable for the services received. However, some customers also noted significant issues with pricing and payment practices. Many people reported difficulties with cancellation processes and unexpected charges. There were also concerns about poor communication and unfulfilled service commitments, such as contractors not showing up or providing inadequate work. Some reviewers experienced problems with lead quality and a lack of support when issues arose.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences such... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Price

Clients share negative opinions on price, with many reviewers feeling overcharged and encountering unclear... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues such as being charged for... See more

Customer communications

Customers had negative experiences with contact, often finding it difficult to communicate clearly due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a beautiful and expert tile experience, you will call Family Marble Tile Restoration. .their knowledge and expertise, and respect for the client is Rare these days!My tiles on half my... See more

Company replied

Rated 5 out of 5 stars

I have hired All American Hardwood Floors for several years, and their work has always been extremely professional. They have always provided quality work for a fair price. If you are looking to find... See more

Company replied

Rated 5 out of 5 stars

Called Mike from Grendi Construction, he was here at 7pm and He looked at my attic Fan and we agreed to replace it. He Gave Me A Fair Price and By 8:45 Pm the new Fan Was in . His worker did Th... See more

Company replied

Rated 5 out of 5 stars

First Light Home Services did an excellent job replacing our roof and supporting us through a very difficult insurance process. Joshua started our storm damage claim with our insurance comp... See more

Company replied


Company details

  1. Handyman

Written by the company

Founded in 1998, HomeAdvisor is the operator of the largest home services marketplace across the globe. With HomeAdvisor, homeowners can find prescreened local service professionals; view average project costs; read verified ratings and reviews; and instantly book home improvement, maintenance, and repair appointments online. Learn More: Start a Project True Cost Guide Homeowner Resources Find Pros Near Me


Contact info

3.0

Average

TrustScore 3 out of 5

23k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(22,644)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Successful but would have liked better feedback.

I was successfully connected with a capable technician in a reasonable time frame. The request was posted late in the evening but initially there was not any response and then received two calls in a matter of minutes in mid-morning.
I would have liked better feedback on who actually was looking at my service request to confirm the process was effective.

4 November 2023
Rated 5 out of 5 stars

I woke up to no hot water

I woke up to no hot water. I searched on Angi for a plumber. Kyle called me right away and had me send pictures. He got right back to me. He came to fix it within a few hours. He checked and the water heater was still under warranty so the parts didn't cost me anything. He fixed it and let me know exactly what he was doing and only charged me for the labor. I am very pleased with his work and work ethic. It's good to know of a plumber that I can count on!😀

3 November 2023
Rated 1 out of 5 stars

Not good for appliance repair AT ALL

Not good for appliance repair AT ALL! I specifically, with A LOT of detail, put in my issue with my 9 year old LG Washing machine - including the error code as well as the ten steps, in detail, that I did to try to clear it! I asked for someone to come REPAIR my washing machine ( I don't have the license to order appliance parts) - I was ordering a repair person who could come with the appropriate parts on their REPAIR TRUCK or could order them. The "LE" error code clearly states on line at the LG site that it has to do with the drum being stuck, the belts are broken or the motor is no good. Well I already determined that the drum wasn't stuck - because I spun it by hand. I put this detail in my write-up to the technician that the drum moved so its therefore the belts or the motor. The person that Angi sent had no truck only a personal car! Once he was done he said I NEEDED to order the parts!! He didn't even have a part number for me to order!! OMG WHAT a complete waste of my time and $402 for nothing!! I called and the customer service rep for Home Advisor- Angie who stated that she reversed the charges with and no crazy "late cancelation fee" - we'll see, but I just rescheduled my whole morning (I have businesses) for nothing! He even re-hooked up my water lines wrong crossing and mixing up the cold an the hot! Who Angie hooked me up with was NOT a repair technician of any sort - my 5th grader knows which side is hot and cold (note there is a clear "H" and "C" on the machine). :(

31 October 2023
Unprompted review
Rated 1 out of 5 stars

I joined Angi's membership program in…

I joined Angi's membership program in order to get the discounted rate on a project. They lead you to believe that the
Angi quoted price in the total rate that will be charged. They specify the time allotted and when the pro shows up and says that the estimate isn't correct, they want more. It seems that the amount paid to the pro is half or less than the Angi quote. So, the pro doesn't want to do the project for the amount coming his way. So, it seems that Angi want's too much for their end and the pro wants more. It appears that the pro may be using Angi to get the lead and then renegotiates the job for the amount quoted. It's an all round PITA. Angi should be transparent as to the fee break down and why do they skim so much off the top?

18 October 2023
Rated 3 out of 5 stars

Review process

I had logged into the Angi website to write a review and was apparently directed to the HomeAdvisor website to write the review. I completed the review but wasn't allowed to post the review because I hadn't logged into HomeAdvisor. I had to log into HomeAdvisor and rewrite my review. This process could be better.

13 October 2023
Rated 1 out of 5 stars

no real support when it counted.

Home Advisor did little to ACTUALLY help me when I had bad service from the pro I hired through them. They protected only themselves in the end. I asked for many things but at minimum they could have provided a reliable trustworthy person to come inspect the damage done to my home. This should have been done at no additional cost to me. When my contractor ghosted me, they said their hands were tied and I should take comfort in the fact that they wont be used anymore. There are all around shady practice in requiring that I post an negative review before they would even open a complaint. I fail to see what they or the recommended party did at all to help me recover my losses. I could have become a long term customer but instead I would not recommend them to anyone who wants a safe place to hire contractors. It is a real shame how they walked me right into the very trap I was trying to avoid and then left me hanging out to dry.

15 October 2022
Unprompted review

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