Homeavdirect Reviews 

Ordered Bose Quiet Comfort Earbuds which arrived in a couple of days. Well packaged and shipped via DPD which allowed tracking. Would certainly recommend using them again.

Great customer service from Will at Homeavdirect.

Had major issues with my Pro-Ject turntable that would not resolve.

I had to request a return and this was dealt with very efficiently and resolved to my satisfaction.

Highly recommended.

Swiftly delivered and well packaged.

Bought headphones, they broke within a few months. Had to return them at my expense even though within warranty. Have been dealt with with nothing but benign neglect, no resolution of a refund or replacement. Simply hide behind excuses without solving the customers problem.

Phoned to see if the Q Acoustics Concept 40 Speakers I wanted were in stock in black. After a short pleasant chat, I ordered them via the website, paid with my Paypal account and I had them by lunchtime the next day!! Outstanding! Well done!

Good service, good product, thanks! Andy

WE RECEIVED THE ORDER THE FOLLOWING DAY AS PROMISED AND IT HAS WORKED SATISFACTORILY EVER SINCE

Trustworthy, excellent value, recommended

Ordered Tuesday, delivery Wednesday. Kept informed fully informed throughout via text and email.

Quick response to a couple of email queries I submitted.

Home AV Direct - I ordered, it arrived, I am happy. The commercial equivalent of
“Veni, vidi, vici!!!”
Thank you Home AV Direct for a transaction well done!!

I had previously ordered some nuraphones from nura and they spent over a week not dispatching them. After contacting them numerous times to be told different answers I received a refund. That was when I saw the price for homeavdirect.co.uk it was about £70 cheaper than what I was going to pay from the actual manufacturer. I received them the next day with the free next day shipping . This is the first review I have ever left for anything and it may even be my last but to be honest I feel homeavdirect have done me a service and I should return the favour.

Great price searched most retailers and these guys couldnt be beaten on price,the item was out of stock but kept me informed every step of the way

Great service and help. Ordered 3 p.m. and arrived 24 hours later.

Awful service we got a denon amplifier and the item was someone else’s return or a store model. When we tried to turn it on it wouldn’t even do that. They accepted the return and now it’s been sent back to them they won’t refund me. They stated 14 days by law to refund me it’s now been 18 and they won’t respond to calls or texts. Have to open a claim with PayPal. Go elsewhere many other places you can trust over this joke of a company. SHOCKING

Phoned for advice on which home theatre system to purchase. Received good personal advice and ordered home theatre system and speakers. Arrived 8 o'clock next morning. Couldn't have been more pleased. I called again for support advice and once more received top class assistance. Ordered new speaker stands and despite a small glitch by dpd this company sorted any problem immediately. First class company to deal with. I would reccomend unreservedly. Service doesn't get better than this.

DO NOT GO THERE! Given these unprecedented times of Covid - Isolation - Lockdowns - Staff Sickness and Delivery Companies inundated with delivering - isolating packages before opening etc...I like so many others started to get organised in November for Xmas assisting businesses with purchases and easing the stress of staff by buying early as unable to foresee ahead. UNBELIEVABLY THIS COMPANY has refused to accept a ( Bose ) Xmas gift return as it falls out of there 14 day return period!!!! The customer service is appalling!!! Totally Unacceptable to behave this way!!! HIGHLY suggest you support other companies whom want to stay afloat and excel with customer service..GIVEN OUR ENVIRONMENT TODAY and the passed 10 months this company blatantly steals from you without a conscience. Contacted Bose directly whom sincerely apologised for Home Directs Service and took responsibility of retrieving item and reimbursing me.

Had an issue with product, not damaged or not working just a basic set up issue which Viraj took time to contact the manufacturer and get the information to correct the issue. Would not hesitate to use again, very pleased.

I ordered a Bose Bass Module 700. On opening the box, I found the glass top of the unit to be damaged. I contacted the company, but instead of agreeing to replace the unit, I was accused of damaging it myself. I ended up having to contact Bose directly, who arranged pick-up and replacement of the product themselves. Unacceptable customer service and in particular accusatory behaviour by their employees.

Great customer service. I was shipped the wrong colour product, they quickly arranged for a pickup of the wrongly shipped device and a right coloured replacement. Thank you!