Phoned for advice on which home theatre system to purchase. Received good personal advice and ordered home theatre system and speakers. Arrived 8 o'clock next morning. Couldn't have been more pleased.... See more
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Tried to order a small bluetooth speaker. Say they deliver free to mainland UK. Now told Scottish Highlands are not mainland and I am expected to pay an extra £12. This item could be shipped by Roya... See more
Incredibly disappointing waited in all day Saturday eventually called at 5.40 despite saying open until 6pm but no answer. The DPD tracking number supplied says they are waiting for the package to arr... See more
I needed a new AV receiver and wanted to hear my short list in action before i decided Home AV Directs store has several AV dem rooms from start up to top end where i could listen to the sound sys... See more
Company details
Information provided by various external sources
Shop online now for all your Home Audio and Visual needs Fantastic savings on LCD & Plasma TVs, plus a huge range of Blue Ray & DVD players, DAB radios, headphones and much more
Contact info
Unit 6a-6b Bilton Way, UB3 3NF, Hayes, United Kingdom
- 0208 813 7666
- support@homeavdirect.com
- www.homeavdirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered Sonos Beam and Sub on Saturday…
Ordered Sonos Beam and Sub on Saturday afternoon. Arrived Monday evening. Great products and great service. Delighted.
Would recommend!
Very quick service considering the circumstances, no issues at all with the product and communication was very prompt throughout, thanks!
Great company amazingly fast…
Great company amazingly fast shipping.Very quick replies to email.
Great service speedy delivery 👍
Superb service and competitively…
Superb service and competitively priced!
Cheaper than Amazon and personal service. Vee was so helpful and efficient.
There was an issue with part of the order, which was rectified with no quibble within 24 hours.
If you want any form of AV equipment these are the people to use!
Great advice
Great advice, prompt delivery! Wouldn't hesitate ordering again..
Easy ordering process and prompt…
Easy ordering process and prompt delivery. Got a great deal on some Mission LX-1 speakers. Overall an excellent purchasing experience. Highly recommended.
Excellent service and a great price
Excellent service and a great price. Very pleased with product.
great stands
very fast delivery and was kept informed regular,would use again and the q acoustic stands where as expected,very smart and packaging was ok but not great all in all good service.
Bit of a delay, but quickly resolved
There was a week delay after ordering from Home AV Direct, so i called them. they said they were waiting for stock or the colour item i ordered. they said they had other colours in stock if i didnt want to wait. I changed to the stock coloured item and it was delived the next day!
Very happy, totally trouble free.
Good website, smooth ordering, item in stock (how about that?!), prompt dispatch, excellent packaging. What would there be not to like?
Great communication and dispatched…
Great communication and dispatched items straightaway.
Satisfied customer
After an initial minor hiccup, the pair of white speaker stands for my Concept 20 speakers were delivered 15 min into the 1-h delivery slot. I was most impressed by the delivery information sent to me by DPD. The stands are superb, and were easy to assemble.
Speedy service
Speedy service, good price. No issues so far so recommend this company.
Excellent Customer service VEE!
Excellent Customer service!
Had an issue with a product and Vee sorted it within 30 minutes. Brilliant service from him.
Ordered and received next day
Great fast service
Great fast service, however I would've left a 5* except they sent my item with European plugs. It would've been nice if they'd also sent the adaptors.
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