Homebase - Omagh Reviews 93

TrustScore 4.5 out of 5

4.6

Unit 5, Great Northern Retail Park, Tamlaght Road, BT78 5AW Omagh, GB


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Rated 3 out of 5 stars

Till was queued back 6/7 customers, one staff member on tills. One staff member looking “busy” at another till that was closed. When I eventually was served no offer of help to car with heavy item. Th... See more

Company replied

Rated 2 out of 5 stars

Needed to use disabled toilet was told toilets have been blocked for about a month had to go to Costa coffee in my wheelchair then went to pick up click and collect young girl couldn't find it as it h... See more

Rated 5 out of 5 stars

Customer service first class!! I have had the professionalism and product knowledge from kitchen specialist Leah Monteith in Homebase Omagh over these past weeks. Her guidance, advise and competence m... See more

Rated 5 out of 5 stars

Leah in the kitchen design showroom has been absolutely fantastic! We had lots of questions which were answered with great knowledge, understanding politeness and care. Nothing has been too much troub... See more


Company details

  1. #225 of 244 best companies in Home improvement shop
  2. #103 of 115 best companies in Bathroom Supply Shop
  3. #114 of 128 best companies in DIY Store
  4. #360 of 393 best companies in Home Furniture Shop
  5. #176 of 192 best companies in Garden centre
  6. #39 of 44 best companies in Kitchen Furniture Shop

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 5, Great Northern Retail Park, Tamlaght Road, BT78 5AW, Omagh, United Kingdom

  • 0345 640 7193

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Needed to use disabled toilet was told…

Needed to use disabled toilet was told toilets have been blocked for about a month had to go to Costa coffee in my wheelchair then went to pick up click and collect young girl couldn't find it as it had been put in wrong place ,she was very polite and helpful but a hardware store and they can't even fix a blocked toilet

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Too Notch

Item ready for collection. Usual great service from the friendly, helpful and efficient staff.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

So quick

So quick, easy and efficient and product was great. Love this store

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Went into Omagh branch for 10litre…

Went into Omagh branch for 10litre paint and other items. Couldn’t lift it into trolley ( had operation recently) so asked Paul Gordon who works there if he would. He immediately did so and after I paid offered to put it into the car for me. This is what I call first class and efficient service. Great to see someone so helpful to customers.

5 September 2024
Unprompted review
Rated 3 out of 5 stars

Till was queued back 6/7 customers

Till was queued back 6/7 customers, one staff member on tills. One staff member looking “busy” at another till that was closed. When I eventually was served no offer of help to car with heavy item. Three staff members in carpark cleaning up one bag of spilled compost!! A bit of delegation and common sense wouldn’t go a miss!

31 August 2024
Unprompted review
Homebase - Omagh logo

Reply from Homebase - Omagh

Hi Rachel​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review

Thanks,
Team Homebase

Rated 5 out of 5 stars

Exceptional Service

We recently purchased a new kitchen with appliances from the Omagh branch of Homebase. The onsite support, the onscreen planning, the informed guidance, follow-up service, and genuine, down-to-earth, and no-waffle helpfulness were absolutely outstanding. Our sales adviser was the wonderful Leah Monteith and we are indebted to her for her care and attention throughout the entire process. She is an exceptional sales adviser and such an incredibly valuable asset to your business. We now have the most beautiful kitchen and all thanks to Leah-she is a diamond!

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Leah in the kitchen design showroom has…

Leah in the kitchen design showroom has been absolutely fantastic! We had lots of questions which were answered with great knowledge, understanding politeness and care. Nothing has been too much trouble, she has always friendly and helpful every time we have visited. Would highly recommend - 5 ⭐️

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Click and Collect

So easy to see offers and buy what I needed from home.
Everything was ready when I came to lift and staff were brilliant.

14 August 2024
Unprompted review

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