I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... See more
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See what reviewers are saying
Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places lik... See more
I ordered a Karcher jet washer in the evening, and collected it the next morning. The lady staff member at Collections was friendly, smiling, helpful, and found my order quickly. Another lady at a... See more
Ordered a hedge trimmer online and intended to collect at Reigate Homebase but failed due to an error made by the store. The store manager has been very helpful. Not only had he apologised for the inc... See more
Company details
- #225 of 244 best companies in Home improvement shop
- #103 of 115 best companies in Bathroom Supply Shop
- #114 of 128 best companies in DIY Store
- #360 of 393 best companies in Home Furniture Shop
- #176 of 192 best companies in Garden centre
- #39 of 44 best companies in Kitchen Furniture Shop
About Homebase - Reigate
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Rushworth Road, off London Road, RH2 0QG, Reigate, Surrey, United Kingdom
- 0345 640 7626
3.9
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 1 week
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I have got the confirmation the order…
I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating after travelling 40min to get the item and the staff simply informed that the product is not available just and thats the system fault we can issue the refund.Had a very bad experience
24 June 2026
Unprompted review
Reply from Homebase - Reigate
Thank you for taking the time to speak with us directly.
We’re glad we were able to get this resolved for you and reach a positive outcome. We appreciate the feedback provided and the opportunity to put things right.
Thank you again for your patience throughout
Team were very courteous
Team were very courteous, all items collected as per my order
14 November 2024
Unprompted review
Okay
Shame salespeople can’t give a smile, it costs little. Not really friendly.
9 November 2024
Unprompted review
All good except I was given two lots of…
All good except I was given two lots of stairs dust sheets when we should have been given one of these and 2 x larger dust sheets. Didn’t realise until we were home.
25 October 2024
Unprompted review
Item ordered was damaged and deformed
Item ordered was damaged and deformed, only one in stock. Staff offered a discount which was accepted. Ordered online so they could have informed me and saved me travelling a considerable distance. Also unable to supply another order even though they showed seventeen in stock!
11 October 2024
Unprompted review
Reply from Homebase - Reigate
Hi Mr D S,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
10% disc and carried my things to my car!
I signed up for the newsletter online and got 10% discount, which made me very pleased. On collecting my order, I was even happier when the young gentleman asked to carry my things to my car. He even packed it all inside. Very impressive! Service at the tills, although busy was swift. Everyone very cheerful and polite.
5 October 2024
Unprompted review
It would be helpful if Homebase could…
It would be helpful if Homebase could store kiln dried sand under cover.
30 September 2024
Unprompted review
Reply from Homebase - Reigate
Hi Mr Webster,
We’re sorry to hear of any disappointment caused, thank you for bringing this to our attention. We have shared your feedback with the store management team to review this product in store. Should you need any further support regarding your purchased please use the following link to get in touch (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and include “FAO Gemma Ref 2083038” in the subject line. We’ll aim to get back to you as soon as we can.
Thanks,
Team Homebase
Speed of service with click and collect
26 September 2024
Unprompted review
Very helpful in store with click and…
Very helpful in store with click and collect order :)
15 September 2024
Unprompted review
Quick service but very unhelpful…
Quick service but very unhelpful customer service. No assistance to load extremely heavy bags of gravel into the car staff just watched.
14 September 2024
Unprompted review
Reply from Homebase - Reigate
Hello Jenni,
Thank you for your review, we're sorry to hear that you were disappointed by the customer service at our store.
Kind Regards
Team Homebase
Really stupid
Really stupid!
I sent my wife to pick up the order as she was passing the store.
The person that gave her the order, handed over a set of boxes with lids for a completely different product. We ordered four boxes and got five lids. Three of which are for a completely different product. Now we need to spend time and fuel going all the way back to sort this out. Not impressed.
6 September 2024
Unprompted review
Reply from Homebase - Reigate
Hi OC,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Quick and easy
Couldn’t find the item on the shop floor but ordered online and it was ready to collect later that day. Two trips but got exactly what I needed.
5 September 2024
Unprompted review
Items were ready for me for collection
Items were ready for me for collection. Special shout out to the gentleman who helped me get 8 rolls of turf to my car and pick them all up so I could chase after my toddler :-)
5 September 2024
Unprompted review
Very good customer service
Very good customer service. Staff helped me carry heavy goods and load car. Much appreciated
3 September 2024
Unprompted review
My items were ready for collection when…
My items were ready for collection when I arrived and a friendly member of staff helped me carry my items to car. Very pleased with the service
1 September 2024
Unprompted review
Friendly helpful staff
14 August 2024
Unprompted review
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