The Home Depot Reviews 

Ordered a griddle for my husband’s barbeque for Father’s Day on a Wednesday. On homedepot.ca it said I was going to get free delivery on Thursday. On Thursday I received an email saying I was going to get delivery on Sunday. Sunday is Father’s Day, so that was still fine. On Saturday I receive an email saying my order had been canceled. Apparently, they don’t have the product anymore even though on the day, I ordered it, the product was at the store. Call the store to speak to the manager and she said they don’t have that product and she doesn’t remember the last time they sold one?????? This place is an absolute joke. DO NOT ORDER FROM HOMEDEPOT.CA.

As an older woman (who has done all my own home repairs for the past 4o years) I was treated like I did not know what I wanted (fine wire mesh to make a crawl space vent) by a male clerk who was overtly rude. I then asked a female clerk to help me find vents for a crawl space. She showed me pictures of ‘fences’ even though I spoke clearly twice. English was not her first language. After waiting at customer service I finally got an aisle number for vents, where I bought one that might work. A frustrating experience. Note to Shelbourne Victoria store. Why have greeers and clerks who can’t help a customer find a product.

Went to branch in Oakville, (I am from UK) looking for staff for guidance/info. ... Madhuri volunteered to help sort our query.
Excellent service and politeness.
Company should be proud of such staff.
Thank you.
R. Mistry

Deryck Roche (PISSED OFF)

So the incompetent people Home Depot uses for deliveries called my Property Managements number instead of mine when the delivery truck was close to my address today June 18, 2026.

They didn't call my number even though it's on the delivery order, they didn't ring the doorbell but they said they were here even though I've been looking out for them
since 8 am through my front window.

I need this delivered today, I took the whole day off to have this damn fridge delivered.

Order #0242054550 Case # 7903271.

The Customer service lady I spoke with, her name is Funke.

I need this fridge today!!!!

I ordered a fridge, at the store to be delivered to my home. Paid $60 for delivery. The morning of delivery the store calls me to say they are ready to deliver, but just so you know, it will be curbside only! The fridge arrives in a huge truck with a forklift on the back of it and only one person in the truck to unload it. One whole person!! An elderly neighbor came out to assist the delivery person to take it down over some steps. Why am I being charged $60 for a half @$$ delivery?

I was looking at lawn mowers on line. The lawn mower I chose said free delivery tomorrow. I sat around all day waiting and at 7pm I decided to spend most of an hour to talk to someone about it. They told me it didn't ship. What, there's 12, 30 minutes from here. I asked to cancel or arrange pu at my local store. No can do. It might be a few days, sorry, sorry sorry. I said if you are sorry give me $50. The girl said okay and said I'd need to call in after delivery with the case number. Can you email me that, sure, confirms email address. No email. Such a cluster of bull.

Very poor service,crappy instalation,garbage work, done everything use these fleebags

Store #6585 Cedar Park Tx, bought a battery 4 months ago, tried to get replaced, they sent me to 2 other stores to get it exchanged, those stores sent me back to where i started, then they tell me i have to get ahold of the manufactory, the manufactory called them to let them know they have to order it so it can be replaced, the store call me and said i have to buy another one so they can reimburse me back, that's alot of BS to go thru.

The most frustrating and useless customer service staff ever. Blocking off too many Isles for fork lift access in the middle of the day, safety is important but that was ridiculous. One customer with two people helping him and finally when we received attention he was dismissive and wandered off. In the Garden and Lawn tools department three staff having a great chat and we had to interrupt to get attention. But the help was useless, they knew less than we did.

Worst return policy I’ve ever dealt with. I purchased a Milwaukee trimmer set with a blower and brush cutter and returned it within a week in all original packaging. Because I paid cash and misplaced the receipt, the manager refused the return for anything over $100. I won’t be shopping at Home Depot anytime soon

There installation team did not instal the toilet my parents brought and they were forgin workers and they did nothing

Xavier a wonderful and very helpful young man, was more than willing to give a hand stacking quite a a few soil bags onto a flat bed and then loading them into my truck, I offered him a tip, he refuse and said happy to help
Thanks Xavier

Home Depot Canada delivered my toilet to the wrong address and promised either to redeliver it refund it (in writing, multiple times). As a single woman I have no way to carry the toilet from this address to my home. Home Depot followed up again on June 5th to say they won’t be doing anything about the toilet that was delivered to the wrong address (and is still there) on May 23rd. They said if I don’t like it I can charge back through my bank.

Horrible service, I will never shop there again.

Two appliances, a stove and fridge were very delayed in arriving at their destination. At one point, I was told by a customer support representative that one appliance was in BC the other in Ville St. Laurent. I had to buy take-out meals for weeks because I had no where to store food and nothing to cook it on. When the stove did arrive, the driver wanted to leave it outside the entrance to the building. When I asked him to at least bring it into the building's vestibule, he did, but said loudly that I should give a tip that would pay for a drink. I had to pay a moving company $200.00 to bring the stove from the first floor to the third floor and into my apartment. I won't buy anything else at Home Depot ever again.

Excellent Customer Service from Ria! in Home Depot located in 2375 Steeles Avenue West, Toronto

I had a wonderful experience at Home Depot on Thursday morning, May 28, 2026. I purchased two chairs with table and two toss cushions, and I was fortunate to be assisted by Ria.

Ria was incredibly kind, friendly, and professional. She took the time to help me and even provided a discount on the two cushions, which I greatly appreciated. Her positive attitude and excellent customer service made my shopping experience enjoyable and memorable.

Ria went above and beyond to make sure I was happy with my purchase. She is truly one of the best sales associates I have met. Home Depot is lucky to have such a dedicated and caring employee.
Thank you, Ria, for your outstanding service! I will definitely be returning to shop again.

What customer service?? Never will I shop in Home Depot after the third strike. I take my complaint to online chat and then finally to the store manager only to get lip service.

awful online experience, orders vanishing then re appearing, duplicate orders, orders not turning up for weeks, home depot giving delivery company wrong address. product arriving in awful condition. They are AWFUL for online shopping. better in store but my god stay away from online.

A Display on Self Serving Check-out was hiding someone else's unfinished transaction with a "Start Scanning" Screen. I was concentrated on scanning my stuff and did not notice this first. They issued a refund but this looks like intentional computer set up to cover someone else's theft in hope the next customer would not notice. A store customer service associate did not have a clue how to address this. Pay attention what's on the display before you start scanning your stuff.

Ordered a electric plug in weed eater on line as they don't carry in store.
Still waiting for the order.
Days past the promised date.
I plan to return it as soon as it arrives
Poor service poor communication

We bought a dishwasher over two months ago ?(today is the 26th May 2026). We paid for delivery, installation and removal of the old dishwasher. The dishwasher came two weeks later and the installer one week after that.During removal of the old dishwasher the installer scratched the cabinet door to the left. On bringing in the new dishwasher the installer damaged the wood floor and then scratched the face of the same cabinet door. I have made at 20 phone calls to Home Depot and and written many more emails with photo's and full description of what happened to Home Depot, their claims adjuster and the installers claims adjuster. They have never called me unless I called them its now over two months and they say I should be patient. Today I am going to small claims court to file a claim. I am disgusted as a customer of some 22 years having bought thousands of dollars of appliances and goods from them with never a complaint from me.