Home Discount Reviews 

392
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast delivery times and truly appreciate the affordable prices offered for well-described furniture pieces. Many people also find the products very easy to assemble at home and are genuinely pleased with the sturdy quality once fully built. However, some reviewers were not happy with unexpected delivery delays, tracking issues, and completely lost parcels managed by couriers. Some people mentioned receiving items with missing hardware or damaged components that made the overall assembly process extremely difficult. A few other people also felt that the refund process was frustrating, complicated, and slow when problems eventually arose.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, expressing deeply divided opinions regarding their... See more

Product

Customers consistently note ambiguous experiences with product quality and orders. On one hand, many... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. On one hand,... See more

Quality

Consumers find quality to be ambiguous, with strongly divided opinions. While many reviewers praise the... See more

Refund

People report negative experiences with refund processes, often facing long delays and poor communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 5 out of 5 stars

Excellent product, easy assembly. I purchased a small and medium and my friend was so impressed she asked me to get her a large one. Very easy to assemble and look much more expensive than they are. I... See more

Company replied


Company details

  1. #387 of 395 best companies in Home Furniture Shop
  2. #225 of 228 best companies in Bedroom furniture shop
  3. #121 of 123 best companies in Garden Furniture Shop
  4. #243 of 244 best companies in Homewares Shop
  5. #113 of 114 best companies in Living room shop
  6. #58 of 58 best companies in Office Furniture Shop

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

2.9

Average

TrustScore 3 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(392)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. Sent me a message at 9.15 saying my item was out for delivery. Waited in all day. No parcel. No update. No response to my messages to them.
What a waste of time.
Strongly suggest not doing business with these people.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

No Returns allowed in Reality!

This company is guilty of sharp practice. they advertise that they accept returns but in reality insist that the return is by courier that is very expensive, so expensive it makes the return not viable financially !!!
They will not accept returns unless by expensive courier.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID SCAM

AVOID SCAM

this is a scam company. Trading through high street names. Bought a bed through what i thought was B&Q. It was never delivered kept saying sorry I missed you even though i was in. At one point the delivery driver turned up at my house sat outside and drove away. Tried to get my money back through B&Q but they washed hands of it. Contacted seller numerous times for refund no adequate response its a joke. DONT ORDER FROM THEM SAVE YOUR EMOTIONAL DISTRESS....

27 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered through B&Q

I ordered through B&Q, never again! A radiator cover, self assembly. Firstly they used Evri as courier and that was a disaster! Item constantly delayed, no tracking or updates, finally arrived to be left in ‘safe place’ propped up against front door, item was missing all its fixtures and fittings, could only message seller not speak to anyone. Now trying to obtain refund and collection of the item so I can shop elsewhere, which I wish I had done in the first place. B&Q have a customer service number, that is a foreign call centre, that can be difficult to understand, they can connect you to a contact for the seller but both times there was over 40 people in the queue.

6 July 2025
Unprompted review
Home Discount logo

Reply from Home Discount

Thank you for taking time to provide feedback. I am truly sorry if you encountered any difficulties during assembly. It is very important to us, that our customers are supported and receive solutions to their concerns. We would truly value an opportunity to assist you, to ensure a positive experience has been provided. We can offer parts to replace those missing so you can assemble the item. Please message us at your earliest convenience.

Rated 1 out of 5 stars

Bought a tv cabinet the door panel…

Bought a tv cabinet the door panel wasn’t very sturdy plus it was supposed to fit a tv up to 50inches sent back they received it on the 20th of June

16 June 2025
Unprompted review
Home Discount logo

Reply from Home Discount

Thank you for your feedback, we do appreciate any feedback that allows us to improve our experience to ensure that the customer journey is positive one. I am very sorry to hear that there was an issue with the product and we would love the opportunity to resolve this issue, Please may i ask for you to contact us via the contact seller option on your order so we may better assist?

Rated 1 out of 5 stars

This company is a scam!!!

This company is a scam!!!
They sent us a fake Labubu.

25 June 2025
Unprompted review
Home Discount logo

Reply from Home Discount

Thank you for your review, this must be for a different seller as we do not sell Labubu dolls.

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, ordered online and the item is exactly has advertised on site. Customer service is helpful, reliable and professional. Perfect, thank you.

9 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look