Home Discount Reviews 

391
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast delivery times and truly appreciate the affordable prices offered for well-described furniture pieces. Many people also find the products very easy to assemble at home and are genuinely pleased with the sturdy quality once fully built. However, some reviewers were not happy with unexpected delivery delays, tracking issues, and completely lost parcels managed by couriers. Some people mentioned receiving items with missing hardware or damaged components that made the overall assembly process extremely difficult. A few other people also felt that the refund process was frustrating, complicated, and slow when problems eventually arose.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, expressing deeply divided opinions regarding their... See more

Product

Customers consistently note ambiguous experiences with product quality and orders. On one hand, many... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. On one hand,... See more

Quality

Consumers find quality to be ambiguous, with strongly divided opinions. While many reviewers praise the... See more

Refund

People report negative experiences with refund processes, often facing long delays and poor communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chest of drawers arrived on due date and is good quality. Very happy with the purchase. Would be 5 stars apart from the tracking app which didn't operate properly. Keep it up, you have a good busine... See more

Rated 4 out of 5 stars

The large, white Chelsea Radiator Cover was well described and well priced at £40 and delivered very quickly. Would have been better if the top was one piece instead of 2.

Rated 2 out of 5 stars

Ordered 2 radiator covers from B&Q marketplace which came from Home discount. They were meant to arrive withing 48 hours.. they took 10 days in total, they seemed to have got sent to the wrong place.... See more

Rated 5 out of 5 stars

Excellent product, easy assembly. I purchased a small and medium and my friend was so impressed she asked me to get her a large one. Very easy to assemble and look much more expensive than they are. I... See more

Company replied


Company details

  1. #387 of 395 best companies in Home Furniture Shop
  2. #225 of 228 best companies in Bedroom furniture shop
  3. #121 of 123 best companies in Garden Furniture Shop
  4. #243 of 244 best companies in Homewares Shop
  5. #113 of 114 best companies in Living room shop
  6. #58 of 58 best companies in Office Furniture Shop

Information provided by various external sources

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Contact info

2.9

Average

TrustScore 3 out of 5

391 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(391)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

A very bad product

A very bad product. Drawers do not align even after following guidelines and marks for screws. Drawer roll out straight when pulled. A total waste of money. Will have cough out some money to get it discarded.

4 July 2024
Rated 5 out of 5 stars

Brilliant company

I have placed my second order with home discount which was a step ladder and I can say that the service was second to none.

The item was easy to purchase and I was kept informed throughout. The item was delivered in a fast and timely manner and is exactly as described.

Will order again

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from home discount Ltd

I ordered a wardrobe from home discount Ltd and less than 12 hours later I tried to cancel the order but home discount Ltd wasn't having any of it. They tried to tell me that the order had already been shipped but the courier manifest contradiction of that is clear to see. I ordered it at 11 o'clock at night and tried to cancel it first thing the next day about 9.45am and when I phoned home discount Ltd today the man I spoke to said that they don't work 24 hrs a day because the courier manifest states collect at 22.24pm Friday evening which is 12 and half hours after I tried to cancel it. Every time I tried to explain it to the customer service man he wouldn't accept what the courier manifest was saying and tried to convince me that it had already been shipped before I tried to cancel so if what he said about not being open 24 hrs and me ordering at 11pm and home discount Ltd shipping it before 9.45am sounds impossible because they would have to read the order get the order and prepare it for shipping and arrange for the courier to pick it up by giving the courier details of the order and the courier picking it up in a hour. But I find it funny because they sell the same item through amazon and it says usually dispatched within 3 days. I am disabled with severe COPD and this company thinks that because I am disabled that I am thick and stupid and don't understand how things work but I have worked in warehouses and it would be impossible for a big company like home discount Ltd to read the order get the order prepare the order and shipping it in a hour or two because don't forget the customer service man said that their company isn't open 24 hrs especially large items like a wardrobe. They tried to deliver it to me today but I refused delivery and now it's on the manifest as waiting for approval for return. I wouldn't advise anyone to buy from this company because even the customer service contradict themselves and it's a very poor customer service who seems to make it up as they go along . Isn't it funny that home discount Ltd only responds to 5 star rating reviews but I haven't seen any response to 1 star reviews. It's like they can't be bothered and knows that they are in the wrong but doesn't care about It's customers that has had a bad relationship with them

7 June 2024
Unprompted review
Rated 5 out of 5 stars

First Class!

What brilliant service! Ordered item Friday Afternoon, delivered Saturday. 5 stars just doesn’t seem enough! Brilliant 😃

31 May 2024
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!

Bought furniture less than 6 months ago, and the drawers have completely collapsed.

Customer service is shocking, not willing to address the situation or offer replacement or refund!

Scamming peoples money, and sending items unfit for purpose. AvOID!!

7 June 2024
Unprompted review
Rated 5 out of 5 stars

All great thanks

All great thanks! I cannot fault this company, the customer service is second to none and the products arrived very quickly too. Thank you!

30 May 2024
Rated 1 out of 5 stars

I would never ever use them again

I would never ever use them again. We ordered furniture via them. The first peice arrived damage. They agreed to send another, that item then arrived damage. They are refusing to give a refund unless I sit at home 8am-8pm Monday to Friday which involves taking a day off work so they can collect. AVOID AVOID AVOID

28 May 2024
Unprompted review
Rated 5 out of 5 stars

It was received by the driver who rang…

It was received by the driver who rang me before he delivered the item and I ask him if he could straight in my car as the unit was for my granddaughter and it same him from going up 3 flights of stairs my granddaughter loves it as she is 11 years old

10 May 2024
Rated 1 out of 5 stars

Poor customer service

Poor customer service, staff are have no empathy item not received and no refund all they state is it was delivered but to who … very disappointed with the customer service I received.

10 May 2024
Unprompted review
Rated 1 out of 5 stars

Wish i could put no stars

Wish i could put no stars. Absolutely shocking company. Ordered a black metal bed frame. When arrived i found out it was not as advertised, pictures show wooden slates, but are metal. It looks like i was palmed off with a return. Open packet of support legs and 3 moving around inside. The metal poles were bundled but lose and had caused damage to the headpost as handled. With metal components you'd expect polystyrene to protect parts but all had was a pathetic layer of bubble wrap. When a return was agreed my problems really started, they use a company called DX to deliver/collect, i wouldn't even trust this company to change a light bulb. I have been given multiple days for collection but a no show everytime. They seem a good partnership tbf incompetent together!! 🤬

10 May 2024
Unprompted review
Rated 2 out of 5 stars

Bought a bedroom set and received a…

Bought a bedroom set and received a damaged wardrobe asked for a replacement and was sent a previous customer returned item . No packaging in box to hold boards apart and boards subsequently cracked and damaged .
However 2 stars to the young lady who tried to deal with the issue,

5 May 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Ordered furniture & colour was different go pictures. Colour was ok though. Ordered different jtem but same manufacturer, range & colour but colour was different and did match pictures. Dent this back & asked home discount if I purchased the item from them would it match the other two. They said they couldn't guarantee a match & if I the colour didn't match I would have yo pay to return it. I was also told I shouldn't have assembled the first two items. Customer blaming seems to be how they operate. Very poor service.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

I am very impressed with Home Discount…

I am very impressed with Home Discount Ltd. Their delivery service was prompt and their customer service was exceptional. The 9-seater outdoor furniture I purchased is of top-notch quality and beautifully designed. I highly recommend Home Discount Ltd to anyone in need of high-quality outdoor furniture.

30 April 2024
Rated 1 out of 5 stars

Absolutely appalling service and really…

Absolutely appalling service and really poor quality products. Received the wardrobes and it was broken so new parts were sent which were all again broken! Now we have boxes of broken wood filling our room which the company won’t collect or refund us for! Their communication is shocking it’s been going on for nearly three weeks and we still don’t have a wardrobe or our money back.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BOTHER I paid for a bathroom…

DO NOT BOTHER I paid for a bathroom cabinet and after 3 weeks was still waiting for item to be delivered they blamed evri/Hermes but kept sending me the same messages day after day promising they would sort it then gave me a refund ABSOLUTELY HOPELESS now I have to order from someone else

26 April 2024
Unprompted review

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