Joanne Roque was truly amazing! After fifteen months off very protracted negotiations to buy our new apartment we were up to exchange off contracts but we were short of three questions to be answered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m grieving the loss of my beloved sister and haven’t been on top of everyday life. I had an overdue bill and Anna (Customer Service Agent) managed my request for part payment with compassion she ev... See more
Company replied
We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... See more
Company replied
Homeground have been saving the day during the process of selling my home. They have responded very quickly each time I’ve called and gave me the information I need without passing me round multip... See more
Company replied
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very prompt and friendly service
Very prompt and friendly service. I dealt with Vincent, Joanna and Joe on different issues and they were always super polite and helpful. Thank you
28 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Galina,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful
Samantha was very helpful - I appreciate here diligence and assistance with a time sensitive and important matter. Her helpful emails ensured that our paperwork was submitted correctly and on time.
29 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Ankur,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Deed of Certificate Forms
The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping me to get the submission completed that day. Thank you.
24 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Paul,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Helpful and friendly Information
Helpful and friendly advice snd information given to me by Alex
27 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Ms Andrews,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Nice and easy
Nice and easy. Got the answer I needed within 10 minutes and an email confirmation to back it up.
24 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Hurst,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I think Jack Adams is a really good…
I think Jack Adams is a really good professional and patient. He help me with some difficulties that I had on the portal and how to pay as well.
23 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Needed to sort out my pet licence and…
Needed to sort out my pet licence and Joanna was super helpful and responded quickly.
Thank you 🙏
22 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Chris,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Joanna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha did a great job at expediting…
Samantha did a great job at expediting some papers for us.
13 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground are like the cartoon…
Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user friendly experience. Secondly all.the information you need is on their and downloadable copies should you need so. Thirdly bit mor lastly the response times are just phenomenal.Absoultely did not take three days at all just in a really short time frame and with friendly correspondence I was really impressed and happy to work with them.
Thank you Homrground team.
16 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Ms Devadze,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Great Customer service
Whenever I have required any assistance from Home Ground Management, they have been wonderfully helpful and most kind in their assistance as Anna was again this morning, so a big thank you.
My advice is if you have an issue, please do not hesitate to contact their office for help.
14 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Robert,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna was very responsive and helpful. Thank you for excellent service.
Anna was very responsive and helpful.
15 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Rob,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground Rent Balance Inquiry.
I initially spoke to Fraser yesterday on your customer service team about an inquiry I had and he was very helpful and emailed me back with the info I required. I then emailed back later with reference to a payment made and Angela emailed back with the confirmation I wanted that all had gone through OK and emailed my latest invoice balance which was very helpful.
8 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Ms Yates,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser, Angela and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Alex was very helpful
Alex was very helpful. Understood me and helped me out. Thank you
8 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Salone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Angela was amazing
Angela was amazing! Always a great experience dealing with the Customer Service team at Homeground.
6 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Ms Greenidge,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Angela and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful
Very helpful. Followed through with advice when there were difficulties
8 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer.
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Very helping customer service
Very helping customer service. Good customer service provided by Fraser.
6 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Gohar,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainap customer service is excellent I…
Zainap customer service is excellent I have had problems few times most importsntly she listens knows what she is doing orks efficiently keeps her word GETS THINGZ DONE !! Well done Homeground for having competent polite staff
3 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I was very worried about an overdue…
I was very worried about an overdue amount
on my account. I originally spoke to Alex on the phone. He was very helpful and reassuring. I was then helped by Ciaran regarding the payment due. Very happy with the service received from both Ciaran and Alex
2 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Green,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran, Alex, and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very helpful and understood my…
Jack was very helpful and understood my problems, really appreciated his help.
2 July 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Pattinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very decent customer support
The customer support system is clear and they answer quickly addressing your concern with efficacy.
25 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Alessandra,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.