Joanne Roque was truly amazing! After fifteen months off very protracted negotiations to buy our new apartment we were up to exchange off contracts but we were short of three questions to be answered... See more
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Review summary
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I’m grieving the loss of my beloved sister and haven’t been on top of everyday life. I had an overdue bill and Anna (Customer Service Agent) managed my request for part payment with compassion she ev... See more
Company replied
We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... See more
Company replied
Homeground have been saving the day during the process of selling my home. They have responded very quickly each time I’ve called and gave me the information I need without passing me round multip... See more
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4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The communication was excellent.
The communication with Kim J was excellent. I appreciate the care that was taken to check that my project was organised safely. My only criticism is that the process for the replacement of a defunct heating system was far too lengthy and could be more streamlined - for example the request for a hot works permit could have been made much earlier in the process. Luckily it is not winter. And luckily Kim worked hard to make sure that I received the letter licence just in time to meet the provisional booking with my heating engineer. If I had waited until the letter licence was issued before obtaining a booking with the heating engineer then it might have meant surviving without a heating system for several months which does not really seem reasonable to me.
18 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mrs Clayton,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Kim and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Reply from HomeGround Management Ltd
Dear Mrs Boyd,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Super quick response
Super quick response, as someone who has worked in Customer Service, this was impressive :)
25 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Jo,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Your customer service is responsive
Your customer service is responsive. Well done. Thank you.
24 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Margaret,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Reply from HomeGround Management Ltd
Dear Ms Leach,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I received a letter of late payment…
I received a letter of late payment charges as my solicitor failed to make the payment in time on purchasing a house..not sure why....spoke to a guy called Jack from homeground who sorted the issue there and then and was more than helpful..Quite refreshing to have someone from customer services be so polite and helpful...alot of other businesses could benefit from having someone like that.. Thankyou.
19 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Pugh,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very Nice experience.
Very Nice experience with Alex.
Very appreciated for his help.
11 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Emily,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful
Very helpful, Ciaran provided exactly what I was after, no issues.
Very good, and thank you.
9 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Nigel,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground have been saving the day…
Homeground have been saving the day during the process of selling my home. They have responded very quickly each time I’ve called and gave me the information I need without passing me round multiple teams.
Shoutout to Jack Adams who actually walked me through a whole bunch of documents to help me to just get things done and not rely on my questionable solicitors. I can’t stress enough that it was absolutely huge for us to see some progress during a slow and stressful moving process.
Thanks for the help.
8 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Wilkins,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fast efficient response
Ciaran was able to respond to my queries fast and efficiently. Had a very good experience, and no issues whatsoever.
8 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Prompt action on our request
Great customer support. Special thanks to Anna V.
1 June 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Céline,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Reply from HomeGround Management Ltd
Dear Ian,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Helpful and friendly staff
Zainab was very polite and helpful. They dealt with my queries efficiently and promptly.
22 May 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Marissa,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic communication and…
Fantastic communication, really helpful and professional.
22 May 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Claire,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Helpful and polite
Anna exceeded my expectations with her helpful and polite advice. She gave me all the information I needed about our property, including some that I didn't know was required for selling. Thanks Anna.
20 May 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The prompt action by following up my…
The prompt action by following up my notifications.
14 May 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Agis,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Issue resolved within a few hours
5 May 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Savage,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Incredible service and responsiveness…
Incredible service and responsiveness from Jack Adams and the wider team, i have had to reach out to homeground a few times to get urgent information and documentation for my property sale and every time have received it immediately with great detail included. Thank you
22 April 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Irma,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good service to resolve issue
Joe H was extremely efficient in resolving our retrospective leaseholder consent request.
21 April 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Mr Watts,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Joe and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Warm correspondence
Correspondence emails regarding request for payment and the confirmation of receipt of payment was swift, clear and pleasant.
15 April 2026
Unprompted review
Reply from HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
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