Deleted my am**on account in the past 12 months partly to support local businesses. Pre-ordered a heater for collection from Wrights Home Hardware in Troon. Received a call the day after to tell me i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apolo... See more
Company replied
Staff at shop were great altho because they didn't have it in stock they advised I had to go online to place the order. It eas easy enough to do that and after I did so I got confirmation with a deliv... See more
Company replied
Great service from Home Hardare Direct. The item came quickly and when they said it would. Good communication too! The box was damaged a little on delivery but it didn't affect the item inside and... See more
Company replied
Company details
Written by the company
Home Hardware (Scotland) Ltd was founded in 1983, a buying and marketing group that has gone on to become a thriving Ardrossan-based distribution hub, to over 40 family run businesses throughout Scotland and the north of England. These stores include hardware retailers, housewares shops, cook shops, ironmongers and garden centres. As well as offering our customers low prices, Home Hardware stores are renowned for providing exceptional service; If we don’t have what you are looking for our staff will do their best to get it for you. Home Hardware Direct launched online in 2012, and is managed by an experienced team that is focused on customer satisfaction and providing reliable products at unbeatable prices. Home Hardware has a large warehouse distribution centre and an excellent supply relationship with its stores across Scotland and the north of England which means we will always maintain and continue to meet customer expectations in this rapidly growing and changing world. Most of our stores are open 7 days a week. You can find your nearest store and check it's opening times using our store locator. You can shop 24/7 online with the option to select home delivery or click and collect. For home delivery, orders before 12 noon Mon-Fri will qualify for same day dispatch.
Contact info
HOME HARDWARE DIRECT: 26A DALRY ROAD, KA22 7GQ, Ardrossan, United Kingdom
- 01294606140
- portal@home-hardware.co.uk
- www.homehardwaredirect.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy website timely delivery good price…
Easy website timely delivery good price and products
24 January 2025
Reply from Home Hardware Direct
Hi Matthew,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you were impressed with your recent experience.
We're delighted to know you found our website easy to use, that your delivery was timely, and that you were pleased with the prices and quality of our products.
We strive to provide a positive experience for all our customers, and we're glad we met your expectations.
Thank you again for your business.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Excellent service
Excellent service, quality and price point compared to other companies that we have recently used.
23 January 2025
Reply from Home Hardware Direct
Hi Angela,
Thank you so much for your kind words and 5-star rating!
We're absolutely thrilled to hear that you were impressed with our service, the quality of our products, and our competitive pricing compared to other companies you've used recently.
Thank you again for your business.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Bob,
Thank you so much for your kind words and 5-star rating!
We're thrilled to hear that you were pleased with your recent experience.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
They phoned me as soon as the item was…
They phoned me as soon as the item was available to collect.
23 January 2025
Reply from Home Hardware Direct
Hi Elizabeth,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that the team at Wright's Home Hardware Largs contacted you promptly to let you know your item was available for collection.
We'll be sure to pass on your positive feedback to the team in Largs.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Catherine,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you were impressed with our fast and efficient service.
We strive to provide a positive experience for all our customers, and we're delighted to know we met your expectations.
We hope to see you again soon.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Quick service and good price.
23 January 2025
Reply from Home Hardware Direct
Hi Catherine,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you were pleased with our quick service and good pricing.
We'll be sure to pass on your positive feedback to the team at Wright's Home Hardware Hawick.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Jack,
Thank you so much for your kind words and 5-star rating! We're delighted to hear you were pleased with our fast delivery and competitive pricing. We appreciate your recommendation!
We look forward to seeing you again soon.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Great service from Home and Hardware…
Great service from Home and Hardware ordered on line late in the evening and was able to collect in my local store the following day. Very friendly staff in our local Dunoon store when collecting.
15 January 2025
Reply from Home Hardware Direct
Dear Margaret,
Thank you so much for your kind words and 5-star rating! We're delighted to hear you had such a positive experience with our online ordering and click-and-collect service. We're especially pleased you appreciated the quick turnaround and the friendly staff at our Dunoon store.
We'll be sure to pass on your compliments to the Wrights Home Hardware Dunoon team. They'll be thrilled to hear your feedback.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Very friendly and professional
Very friendly and professional, and competitive prices.
20 January 2025
Reply from Home Hardware Direct
Hi Bill and Carol,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you found our team at Wrights Home Hardware Hawick friendly and professional, and that you appreciate our competitive prices.
We'll be sure to pass on your lovely comments to the team at the Hawick store. They'll be delighted to hear them.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Easy to move from room to room.
Easy to order. Quick delivery.. Great, neat, noiseless
heater. Just what is needed for extra heat on a chilly day. Can be easily moved from room to room.
13 January 2025
Reply from Home Hardware Direct
Hi Ann,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with your recent online order.
We're delighted to know that you found our website easy to use and that the delivery was quick. We also appreciate you highlighting the positive features of the heater – its neatness, noiseless operation, and portability.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Very helpful & efficient staff
Very helpful & efficient staff. Was given the order quickly. Will go again.
20 January 2025
Reply from Home Hardware Direct
Hi Mima,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the helpful and efficient service provided by the team at Wright's Home Hardware Bridge of Weir and that you received your order quickly.
We'll be sure to share your lovely comments with the staff at the Bridge of Weir store.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Will order from this company again
Easy to order and pay,
Delivered on time and well packaged thank you.
20 January 2025
Reply from Home Hardware Direct
Hi Paula,
Thank you for taking the time to leave us a 5-star rating!
We're delighted to know that you found our website easy to use and that your order was delivered promptly and well-packaged.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
No issues
Item was easy to order
Store telephoned me when item arrived
No problems with collection
18 January 2025
Reply from Home Hardware Direct
Hi Anne,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a positive experience with your recent order.
We're delighted to know that you found our website easy to navigate and that the team at Wright's Home Hardware Saltcoats contacted you promptly to inform you that your item had arrived.
We'll be sure to share your lovely comments with the team at Wright's Home Hardware Saltcoats.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Fast and reliable supplier.
Fast and reliable supplier.
Thank you for your assistance.
Philip
6 January 2025
Reply from Home Hardware Direct
Hi Philip,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you found us to be a fast and reliable website.
Thank you for your business and we hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Called within a couple of hours from…
Called within a couple of hours from the Saltcoats shop to say item was in stock and ready to collect. Polite and fast service. Can’t ask for more.
14 January 2025
Reply from Home Hardware Direct
Hi Tony,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that the team at Wright Home Hardware Saltcoats store provided you with such excellent service.
We'll be sure to share your positive feedback with the team at Wright Home Hardware Saltcoats.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd
Unfortunately I was mislead with the…
Unfortunately I was mislead with the link that said it was a pack of 12
14 January 2025
Reply from Home Hardware Direct
Hi Chrissie,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We understand your disappointment regarding the quantity received. We would like to clarify that we do not advertise this product as a pack of 12 anywhere on our website or any of our marketing materials.
Could you please provide us with the specific link where you saw the information that led you to believe the product was a pack of 12?
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Good value
The cleaning product I purchased was cheaper than anywhere else. Efficient, inexpensive delivery. Would use again.
7 January 2025
Reply from Home Hardware Direct
Hi Dan,
Thank you so much for your kind words and 5-star rating!
We strive to offer competitive pricing and reliable delivery, and we're delighted to know we met your expectations.
We appreciate your business and look forward to seeing you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Easy to order website easy to navigate
Easy to order website easy to navigate, communication was good, delivery was quick, kept informed all the way. Item was a present so not used yet but looks good
Would recommend this company on my experience with them.
14 January 2025
Reply from Home Hardware Direct
Hi Jacqueline,
Thank you so much for your kind words and 5-star rating!
We strive to make online shopping easy and enjoyable, so we're glad you found our website user-friendly. We also appreciate your positive feedback on our communication and quick delivery.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Mr Cliff,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were pleased with our service and that you'll be using us again.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Item as described & delivered promptly…
Item as described & delivered promptly & well packaged.
6 January 2025
Reply from Home Hardware Direct
Hi Kathryn,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were pleased with your recent order.
We strive to ensure all our products are accurately described and arrive promptly and safely.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.