Deleted my am**on account in the past 12 months partly to support local businesses. Pre-ordered a heater for collection from Wrights Home Hardware in Troon. Received a call the day after to tell me i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apolo... See more
Company replied
Staff at shop were great altho because they didn't have it in stock they advised I had to go online to place the order. It eas easy enough to do that and after I did so I got confirmation with a deliv... See more
Company replied
Great service from Home Hardare Direct. The item came quickly and when they said it would. Good communication too! The box was damaged a little on delivery but it didn't affect the item inside and... See more
Company replied
Company details
Written by the company
Home Hardware (Scotland) Ltd was founded in 1983, a buying and marketing group that has gone on to become a thriving Ardrossan-based distribution hub, to over 40 family run businesses throughout Scotland and the north of England. These stores include hardware retailers, housewares shops, cook shops, ironmongers and garden centres. As well as offering our customers low prices, Home Hardware stores are renowned for providing exceptional service; If we don’t have what you are looking for our staff will do their best to get it for you. Home Hardware Direct launched online in 2012, and is managed by an experienced team that is focused on customer satisfaction and providing reliable products at unbeatable prices. Home Hardware has a large warehouse distribution centre and an excellent supply relationship with its stores across Scotland and the north of England which means we will always maintain and continue to meet customer expectations in this rapidly growing and changing world. Most of our stores are open 7 days a week. You can find your nearest store and check it's opening times using our store locator. You can shop 24/7 online with the option to select home delivery or click and collect. For home delivery, orders before 12 noon Mon-Fri will qualify for same day dispatch.
Contact info
HOME HARDWARE DIRECT: 26A DALRY ROAD, KA22 7GQ, Ardrossan, United Kingdom
- 01294606140
- portal@home-hardware.co.uk
- www.homehardwaredirect.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Home Hardware Direct
Good afternoon Ian
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with your recent purchase and that it arrived quickly.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Good quality window cleaner
Tower cleaner make ny life easier. It clean the window in seconds. I like it. Very good quality .
3 February 2025
Reply from Home Hardware Direct
Good afternoon Fouzia
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with the Tower Window Vacuum you purchased.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Well packaged
Well packaged
Fast delivery
Good prices
I recommend to buy from here as 1st class retailer
3 February 2025
Reply from Home Hardware Direct
Good afternoon Paul
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with the price, packaging of your recent purchase and that it arrived quickly.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Paul
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with the fast delivery of your recent purchase.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Mrs Fowles
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with the price of your recent purchase and that it arrived quickly.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
EGreat customer service
Easy to order and product readily available. Staff pleasant and professional.
31 January 2025
Reply from Home Hardware Direct
Good afternoon
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had such a positive experience with your recent order.
We're delighted to know that you were happy with the ordering process & that the product ordered was available!
We'll be sure to pass on your positive feedback to the team at Houseproud of Morningside. They'll be delighted to hear your praise.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Online order for local store delivery
Online ordering was straightforward. I was informed of item being ready for collection from local store much quicker than I anticipated.
The item ordered was exactly as described on website and met my requirements.
I frequent this store regularly and find the staff helpful and obliging.
31 January 2025
Reply from Home Hardware Direct
Good afternoon Ms Rawson,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had such a positive experience with your recent order.
We're delighted to know that you were happy with the ordering process & that the product ordered was to your satisfaction! We are happy to hear that the service was quick and efficient and that you received excellent communication from the store.
We'll be sure to pass on your positive feedback to the team at Wright's Home Hardware Bridge of Weir. They'll be delighted to hear your praise.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
This is 5-star service
I found an unusual product I wanted available here and ordered it online. It arrived at the local store quickly and I was phoned to let me know. The very definition of 5-star service.
30 January 2025
Reply from Home Hardware Direct
Hi Ralph,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had such a positive experience with your recent order.
We're delighted to know that you were able to find the unusual product you were looking for at Home Hardware. We are happy to hear that the service was quick and efficient and that you received excellent communication from the store.
We'll be sure to pass on your positive feedback to the team at Wright's Home Hardware Dunoon. They'll be delighted to hear your praise.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Great service
Found a product I really wanted at this company. Very fast efficient service .
30 January 2025
Reply from Home Hardware Direct
Hi Helen,
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that you were able to find the product you were looking for and that you were impressed with our fast and efficient service.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
The speed of delivery was excellent
The speed of delivery was excellent. The brass door bell looks excellent and works well. The instructions for putting it together not so easy to assemble.
All in all a good experience
30 January 2025
Reply from Home Hardware Direct
Hi Andrew,
Thank you for your feedback and your 4-star rating!
We're delighted to hear that you were pleased with the speed of delivery and that you're happy with the look and function of the brass doorbell.
We apologise that you found the assembly instructions a bit challenging. We will pass this feedback on to the manufacturer.
We do hope to see you again soon.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Jo-anna,
Thank you so much for your kind words and 5-star rating!
We're happy to hear that you were pleased with the quality of your recent purchase and that it arrived quickly and well-packaged.
Thank you again for your business. See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Well-designed nestboxes
Well-designed nestboxes, quality materials & sturdily constructed, but not what I ordered!
Open-front box is perfect, but Tit etc boxes X 3 were advertised (described & pictured) with latch lid. Latter was what I wanted as BTO nest observer, using their Code of Conduct. Boxes arrived with pinned lids.
I will adapt them with latches/hinges.
29 January 2025
Reply from Home Hardware Direct
Hi Chris,
Thank you for your feedback and for bringing the incorrect image on our website to our attention. We sincerely apologise for the error and have since updated the image to accurately reflect the product.
We appreciate you taking the time to adapt the boxes for your needs as a BTO nest observer.
We value your feedback and will use it to improve our product descriptions and imagery in the future.
Thank you again for your understanding.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Mark,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with your recent experience.
We're delighted to know that you found our response time to be fast, that you received a great deal on the product, and that you were pleased with the product itself.
We'll be sure to pass on your positive feedback to the team at Home Hardware Brodick.
See you again, soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Pleased
Bought a cordless hoover arrived within time states using post office and not the cowboys Evri. Can’t fault service or delivery
5 February 2025
Unprompted review
Reply from Home Hardware Direct
Hi Alan,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were pleased with your recent order and that the delivery was timely and hassle-free.
We hope to see you soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Received promptly
Received promptly. In time for baking for grandson's school event. Good quality cutters.
20 January 2025
Reply from Home Hardware Direct
Hi Mary,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that the cookie cutters arrived promptly and that they were perfect for your grandson's school event.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
From ordering to pick up your shop…
From ordering to pick up your shop staff very pleasant and polite 😁👍
28 January 2025
Reply from Home Hardware Direct
Hi John,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a positive experience at Houseproud of Morningside.
We're delighted to know that the team provided you with pleasant and polite service throughout your order and pick-up process.
We'll be sure to share your feedback with the team at Houseproud of Morningside. They'll be delighted to hear your praise.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Satisfied with experience
28 January 2025
Reply from Home Hardware Direct
Hi David,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were satisfied with your recent experience.
We strive to provide a positive experience for all our customers, and we're delighted to know we met your expectations.
Thank you again for your business.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
I am so happy with my handles!
I am so happy with my handles!! Amazing quality for the price and what i like is you can order them individually instead of in packs. They have given my kitchen the perfect finish 👌 speedy delivery aswell.
20 January 2025
Reply from Home Hardware Direct
Hi Amy,
Thank you so much for your kind words and 5-star rating!
We're glad you appreciate the quality and competitive price. We're also delighted that the speedy delivery helped you complete your kitchen makeover.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Personal service appreciated …
Available ex stock at right price - excellent support from staff helping (carrying) heavy item to car parked directly outside shop.
25 January 2025
Reply from Home Hardware Direct
Hi David,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear you were pleased with your recent experience at Wright's Home Hardware Prestwick.
We're delighted to know you found the item you were looking for in stock at the right price, and that the team provided excellent support by assisting you with the heavy item to your car.
We'll be sure to pass on your lovely comments to the team at Wright's Home Hardware Prestwick. They'll be delighted to hear your feedback.
We hope to see you again soon.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Excellent service
24 January 2025
Reply from Home Hardware Direct
Hi William,
Thank you so much for your kind words and 5-star rating!
We're thrilled to hear that you were impressed with our service. We strive to provide an excellent experience for all our customers, and we're delighted to know we met your expectations.
We appreciate your business and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.