Home House Buyers Reviews 

408
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and friendly during every single interaction. People deeply appreciate the clear communication and straightforward process, noting that team members explain everything thoroughly without any pressure to proceed. However, some customers also noted that the cash offers provided fell short of their personal expectations. A few people mentioned that these financial valuations were disappointing, making it difficult to close the final deal despite the otherwise smooth service. Reviewers expressed frustration when valuations were too low, though many still valued the polite and honest advice received.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting a fast, professional, and... See more

User experience

Consumers find user experience to be positive, highlighting a straightforward and stress-free process from... See more

Price

Reviewers express ambiguous feedback about price, noting that offers often fall short of expectations or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome is truly the word to describe the Home House Buyers experience. This team are experts in the field of property, professional, friendly, supportive and always around for a chat. Hang on tight... See more

Company replied

Rated 5 out of 5 stars

Had a great experience working with Charles at Home House Buyer. The process was made super straightforward from start to finish and kept me in the loop the whole way through. Really felt like he went... See more

Company replied

Rated 5 out of 5 stars

I enquired about selling my house with home house buyers as I was in need of a quick sale. Christopher called me the next morning and talked me through the process and how their company works. A fanta... See more

Company replied

Rated 5 out of 5 stars

I’m Arend, originally from the Netherlands, and I needed to sell my house before emigrating to Spain. It was a big step and a lot of stress for me, I was worried about finding the right buyer and... See more

Company replied


Company details

  1. #15 of 34 best companies in Property Investment
  2. #14 of 49 best companies in Property management company
  3. #16 of 47 best companies in Estate Agent
  4. #19 of 28 best companies in Property valuer

About Home House Buyers

Written by the company

Get a Cash Offer About Us Contact Us
At Home House Buyers, we buy any house, anywhere in the United Kingdom by offering the quickest options to sell your house fast, in today’s property market.

You will receive a cash offer within 24 hours and we can complete on your property in as little as 7 days, with the money paid into your bank account on the completion date that you choose.

We specialise in helping sellers in all situations, including probate properties, repossessions, unmortgageable homes, properties with structural issues, or those needing a quick sale. Whatever your circumstances, we are here to offer a simple, stress-free solution.

Contact info

Get your property cash offer

Free property cash offer with no fees or obligation

4.8

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(408)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thnx guys! I don’t usually write reviews but you deserve one

I’m Arend, originally from the Netherlands, and I needed to sell my house before emigrating to Spain. It was a big step and a lot of stress for me, I was worried about finding the right buyer and getting everything sorted in time.

From the start, the team at Home House Buyers LTD were friendly, honest, and easy to deal with. They explained everything clearly, kept me updated throughout the process, and there were no surprises. They did exactly what they said they would, which is quite rare these days.

I’d happily recommend Home House Buyers LTD to anyone looking for a straightforward, trustworthy company to buy their house fast. Thanks again for all your help!

3 August 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you so much for taking the time to share your experience, Arend. We're delighted we could help make such an important transition a little less stressful and that our team provided the support and reassurance you needed throughout the process. We truly appreciate your kind words and recommendation, and we wish you every happiness and success in your new life in Spain!

Rated 5 out of 5 stars

I had a fantastic experience with Home…

I had a fantastic experience with Home House Buyers from start to finish. The communication was excellent throughout the entire process, I was kept informed every step of the way, which gave me complete confidence in what was happening.

The whole process was straightforward and stress free. Everything was handled professionally, and any questions I had were answered quickly and clearly. I wouldn’t hesitate to recommend Home House Buyers.

3 August 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to share your experience. We're delighted to hear that our communication helped you feel informed and confident throughout the process, Your recommendation means a great deal to us, and we appreciate your feedback.

Rated 5 out of 5 stars

I had a positive experience with Home…

I had a positive experience with Home House Buyers. The team were professional, communication was clear throughout, and they kept me updated at every stage of the process. Everything was handled efficiently and they did what they said they would. I would recommend them to anyone looking for a straightforward fast house sale

3 August 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you found the process smooth and well-managed. We really appreciate you taking the time to leave a review. Thanks again from all of us at HHB.

Rated 1 out of 5 stars

HOW THIS COMPANY OPERATES

HOW THIS COMPANY OPERATES

Like myself, you're probably using this company to sell your property quickly and are well aware that their offer will understandably be far lower than the market value.
Your initial contact will be with a very charming and reassuring salesman.
Their initial offer will be based on their underwriter assessing your property through comparisons with similar properties.
If you're happy with offer, they'll set the legal process into motion.This gives a feeling of legitimacy as you think they're putting money behind their words. That initial process costs very little and the solicitors these companies use generally work on a no sale no fee basis. So it costs them nothing.

The key is the surveyors report, which according to the salesman I dealt with, was a mere formality to confirm their was nothing structurally wrong etc. That's not the case at all. It's where they get their true valuation.

My issue with this company is that it took three weeks for the survey to take place and a further three weeks of me chasing to find out what was going on.
Ultimately, they were no longer interested in the property.
I have no problem with that. They're a business and didn't see a profit in purchasing it.
The issue is the six weeks wasted. If you're reading this then you're probaby need a quick sale and in the meantime are having to pay council tax, utility bills and in my case, management fees.

It may be that your property is something they wish to purchase. I would strongly suggest that you get them to do a surveyors report as soon as possible as you can have the outcome settled in a few days.
I am now dealing with a company who have arranged a survey three days after my acceptance of their offer (that includes the weekend.)
It may be of no interest to them either, but at least the process will only take a few days.

I wish everyone going down this route the best of luck. In our different ways, we're all under pressure to be doing this. As mentioned, if you use this company, then insist the survey is done as quickly as possible otherwise you may end up in a period of stressful limbo.

21 July 2026
Unprompted review
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave your review and share your experience.

Firstly, we’d like to apologise that your case took longer than our intended timeframe. Our aim is to reach a purchasing decision within 28 days; however, in your case the process took 38 days, meaning we exceeded our target by 10 days.

As we purchase properties outright, often involving significant financial commitments, every property is subject to a thorough due diligence process before a final decision can be made. This includes legal checks, independent surveys and valuations, some of which rely on third-party providers. Whilst this process is designed to ensure informed purchasing decisions, it can occasionally result in delays. On this occasion, we accept that we exceeded our target timescale by 10 days and apologise for the inconvenience caused.

With regard to the timing of the survey, our process is to first complete the necessary legal verification through the appointed solicitors before instructing an independent RICS-qualified surveyor. The surveyor then arranges the inspection directly based on their own availability, ensuring an impartial assessment. We appreciate that some companies may be able to arrange surveys more quickly, for example where they use in-house surveyors or operate a different process. However, we cannot comment on another company’s procedures, and our priority is to ensure every purchase is assessed independently and thoroughly before a final decision is made.

We genuinely appreciate you taking the time to provide your feedback, as it helps us identify areas where we can improve both our communication and our processes.

Although we were ultimately unable to proceed with the purchase of your property, we sincerely thank you for considering Home House Buyers and wish you all the very best with your sale and for the future.

Rated 5 out of 5 stars

Great Service…

Great conversation with Daniel Tomlinson from Home House Buyers. Very honest, not at all pushy - would recommend this company.

24 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to share your feedback. We're delighted to hear that Daniel made such a positive impression and that you felt supported throughout your conversation. Thanks again.

Rated 5 out of 5 stars

Very helpful and full explanations…

Very helpful and full explanations given by Charlie

23 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for your kind review. We're so pleased to hear that Charlie was helpful and took the time to explain everything clearly. We really appreciate your feedback and are glad you had a positive experience with us.

Rated 5 out of 5 stars

I received a call from Charles Sandle…

I received a call from Charles Sandle regarding my interest in selling my property, and it was a pleasant conversation. I do not know yet if we can close a deal this time but my first impression is that I would be happy doing business with Charles.

22 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave your review. We're delighted to hear that your conversation with Charles made such a positive first impression. Thanks again.

Rated 5 out of 5 stars

The guy called Scott was really nice…

The guy called Scott was really nice and answered my questions
It was a pleasure chatting about my property with him
Thankyou ☺️

20 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave us a review. We're delighted to hear that Scott was able to answer your questions and make the conversation about your property such a positive experience. We'll be sure to pass on your kind comments to him, and we really appreciate your feedback.

Rated 5 out of 5 stars

Christopher

Spoke to Christopher, he was pleasant, knowledgeable and precise with his information.

20 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for your lovely feedback. We're pleased to hear that Chris informative assistance and that you found him pleasant to deal with. We appreciate you taking the time to share your experience and will make sure your comments are passed on to him.

Rated 5 out of 5 stars

Polite representatives of this company

Polite representatives of this company. I spoke to Charles Sandle. Although I haven't proceeded with their service yet. They were precise and clear about everything.

If a suitable investor comes forward, I would be happy to consider them.

17 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to share your experience. We're pleased to hear that Charles provided clear and helpful information and that you found our team polite and professional. We appreciate your consideration and would be delighted to assist you further should the right opportunity arise in the future.

Rated 5 out of 5 stars

The service was very efficient and not…

The service was very efficient and not putting any pressure on me and Christopher was very clear and explaind everything

13 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you so much for taking the time to leave your review. We are happy to hear that Chris was explained the process in detail and that you did not feel under pressure. Thanks again.

Rated 5 out of 5 stars

Friendly helpful and explained simply…

Friendly helpful and explained simply Chris was very easy to talk to

3 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for your kind review. We're delighted to hear that you found Chris helpful and easy to talk to. I'll be sure to pass on your kind words to him. Thanks again from all of us at HHB.

Rated 2 out of 5 stars

The correspondence with Charlie was…

The correspondence with Charlie was good, however your offer of only 45% of the estate agents value quite frankly was insulting and a waste of my time. Will not be recommending your company

6 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave your feedback.

We're pleased to hear that your experience with Charlie was positive, although we're sorry our offer did not meet your expectations.

Our offer reflected the fact that the property has only 66 years remaining on the lease. As the lease extension premium could not be confirmed by your freeholder, we used the UK Government's recommended lease extension calculator and included the associated legal and survey costs, estimating the total cost to be in the region of £30,000–£40,000. This is, of course, an estimate until the freeholder provides a formal figure.

Whilst your estate agent has marketed the property at £200,000, it has not achieved a sale at that price, and we respectfully disagree with that valuation. We believe the property's market value is closer to £160,000. After allowing for the estimated lease extension costs, this gives an adjusted value of around £120,000–£130,000. Our offer of £95,000 was therefore circa 20% below this adjusted value, depending on the final lease extension premium, rather than 45% below the estate agent's asking price. As a company offering a quick and guaranteed purchase, we buy properties below market value.

We're sorry our offer wasn't right for you and wish you all the best with the sale of your property.

Rated 5 out of 5 stars

I contacted home house buyers and the…

I contacted home house buyers and the person I spoke to was Christopher and what an easy person to talk to and very professional in dealing with my enquiry and he explained everything very clearly on how the process of buying my property works,
I would highly recommend
Stephen

7 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave such a kind review, Stephen. We're delighted to hear that Christopher made the process easy to understand and took the time to explain everything clearly. We really appreciate your recommendation and are pleased we could provide a positive experience.

Rated 5 out of 5 stars

Very good manners , a nice surprise nowadays

My contact ‘ Christopher was very helpful , and very polite , he knew his business and even though unable to assist me further , through no fault of the company remained polite and pleasant and gave me sound advice ,
Highly recommended
Paul .

6 July 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to leave such a thoughtful review, Paul. Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to Chris. Thanks again from HHB.

Rated 5 out of 5 stars

Very prompt response to my email…

Very prompt response to my email enquiry. Charles Sandle was polite and explained the process very concisely. No pressure when I needed time to review the process.
Great service so far.

24 June 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you so much for taking the time to review us, I will pass on your kind words to Charles who I am sure will be pleased to read them. Thanks again from the team at HHB.

Rated 5 out of 5 stars

Answered the phone without AI computer quickly

did not do sell with this group. The call we had was friendly and in comparison to estate agents gave the impression that I could do business when the conditions were right.

23 June 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to review us. All the best from the team at HHB.

Rated 5 out of 5 stars

Straightforward

Straightforward. Understood my level of prior knowledge and was able to moderate approach to suit.

23 June 2026
Home House Buyers logo

Reply from Home House Buyers

Thank you for taking the time to review us. From all the team at HHB.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look