Home Logic Reviews 

4,624
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Complete scam this company sold my mum spray foam insulation in 2017, and it has caused her damp problems. The house should never had spray foam insulation installed. Complained to the Director Justin... See more

Rated 5 out of 5 stars

I was contacted on the Tuesday after paying deposit would they be able to come Friday 9 30. Bang on time Friday ,got straight on with the work dust sheets down on the stairs up in the loft vapour barr... See more

Rated 4 out of 5 stars

Two very helpful men arrived on time despite long journey. Set about work without fuss. Were unable to complete task on 8th February caused by an access issue but returned on 10th February to complet... See more

Rated 5 out of 5 stars

Overall a very professional & competent company... I had a my loft insulated with the latest foam spray technology..& it didn't take more than a couple of hours to do.Both workmen were very effic... See more

Company details

  1. Insulation contractor
  2. Construction company
  3. Home improvement shop
  4. Roofing service
  5. Window installation service

Written by the company

Home Logic, based in Southampton, Hampshire, are a innovative, forward-thinking company dedicated to bringing eco-friendly, cost effective energy saving solutions to the homes of the UK. Our commitment to you is to help you drive your bills down using the latest technologies, these products will pay for themselves many times over their lifespan through the savings they provide on your current energy costs, while also making your contribution to the environment.


Contact info

3.8

Great

TrustScore 4 out of 5

5k reviews

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No recent history of asking for reviews

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3.8

All reviews

(4,624)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

It's the biggest LEGAL scam going!

It's the biggest legal scam going ATM. Once you have this done your house value when appraised is £0. No mortgage lender, equity providers will touch your property, you won't even be able to sell it. We found this out after having it installed 6 months ago.

In order to be considered for equity release we've had to pay out for it's removal and to have it reinsulated.

Don't believe me just google - Foam spray insulation problems or Foam spray insulation and mortgage.

This review will probably be removed, all the others have.

27 January 2024
Home Logic logo

Reply from Home Logic

Please leave details with trustpilot

The product was installed as per PCA Protocol , Open cell spray foam will not devalue your property.

There is no need to remove , please leave details so we can assist

Regards
Homelogic

Rated 3 out of 5 stars

Incorrect information.

The service we received from the installers was very good. However the information given by the representative who came to give information to us before the actual installation of the roof liner, was completely wrong as we were told that it was waterproof, when it is`t. Therefore not reliable.

15 January 2024
Rated 5 out of 5 stars

Fast and good job.

We came across home logic just after buying our house. we didn't really have the funds to get our loft insulated but it needed to be done. the team we met was so good at explaining the process and taking our financial status into account. They booked us in so quickly and had the job done the next day. cant wait for winter to see what difference it will make. Thank you

23 July 2024
Rated 4 out of 5 stars

Everone arrived on time

Everone arrived on time, work was carried out speedily and cleanly all mess and surplus material removed on completion. Well done. Just hope our home is warmer this winter
Helen & John

9 September 2024
Rated 5 out of 5 stars

No Problems

The crew arrived on time.
They were clean and tidy, putting down a mat to walk over.
There was no disturbance to the house.
The job was finished in half a day.

28 August 2024
Rated 5 out of 5 stars

Our experience was great

Our experience was great, friendly and efficient staff and the installation was perfect and as explained and expected. They were quick and left the loft clean and tidy. Very happy with the experience and the outcome.

3 September 2024
Rated 5 out of 5 stars

Loft Insulation

Fantastic explaination of the product and it’s benefits. Great communication from sales appointment right through to installation. Professional install and an independent test by myself with a heat gun demonstrated immediatley the increase in warmth. Yet to go through a winter but have every confidence in the product and company. Thank you.

31 January 2024
Rated 5 out of 5 stars

An extremely efficient company …

An extremely efficient company who installed my roof insulation within 3 days of placing my order. The installers were courteous and did an excellent job - removing everything from my loft, installing the product, and thoroughly cleaning up after the work was completed. The Company sent me a full set of guarantee and product certificates and promptly answered the few questions I asked to my satisfaction. I would recommend this company to anybody thinking of loft insulation.

2 September 2024
Rated 1 out of 5 stars

I had HomeLogic to instal Spray foam installed 2 years ago…

HomeLogic installed Spray foam in our loft in July 2022. It was promoted as saving energy. However, they omitted to inform me about the risks of spray foam ie causing rot on the rafters and fire risk. The 2 young guys tore off the membrane without replacing it, sprayed part of the chimney which is illegal and sprayed over the soffits not seemingly knowing that soffits are there to allow the roof to breathe. Also the foam has been applied over the rafters and across the apex which it shouldnt have been and it has been applied too thickly in many places. This terrible work stops us from selling our house as no buyer can get a mortgage or get their home insured!
I only learnt about all this shocking news from having 2 independent surveyors check the loft. They were shocked by the lack of care and skill of HomeLogic.
At my request, HomeLogic sent 2 of their workmen to inspect the loft. Firstly they arrived 4 hours before the appointment and then one of them said he couldnt find any fault. I then received an email offering to apply even more foam over some areas. A dishonest, careless and incompetent company! Their work cannot be remedied. It will cost in the £1000s to remove the spray foam and reinstall a membrane. Absolutely shocking! We may even have to pay for a whole new roof.
Trading Standards advised us about 2 pieces of legislation not adhered to by HomeLogic. I certainly would never trust them again. They clearly dont care about the RICS consumer guide. This is a fact: Buyers CANT GET A MORTGAGE THANKS TO THE SPRAY FOAM which also was poorly installed, blocking airflow in the loft and creating risk of timber rot, mold and fire.
Based on my own research, I am clearly not the only person with this terrible experience and I am certainly not being misled by a 3rd party. The only company that clearly misled me has been Home Logic and they still trying to do so. Everyone can check the RICS consumer guide for guidance. There are many terrible examples of other home owners with the same experience regarding spray foam.

27 August 2024
Unprompted review
Home Logic logo

Reply from Home Logic

Mrs Betz

You have experienced some shrinking which has left a few gaps , we have offered to return under warranty and make good. The product has been installed as per Product certificate.

We have supplied paperwork as per PCA protocol for surveyors and lenders. Unfortunately we do not control your lending ability.

Please let us know when we can return to do remedial works under warranty.

We suggest you contact Trading standards as you are being misled by 3rd party , please see warning on our website.

At no point are we saying we will not repair under warranty , the claims being made by 3rd party are not accurate.


Regrds

Home logic

Rated 4 out of 5 stars

Very prompt

Very prompt , clean work, takes care of our property while they do the work , explains everything well in advance and I got a good discount but Donno the price was fine or not . I never enquired with any other providers .

Thanks to home logic .

28 August 2024
Rated 4 out of 5 stars

A Professional and Tidy Installation Team

The installation team were very professional from when they arrived to when they left. They explained what they were going to do and on completion showed us what they had done. A neat and tidy job throughout with the minimum of mess during the installation.

19 August 2024
Rated 4 out of 5 stars

Prompt and efficient workers .we had…

Prompt and efficient workers .we had our loft lined and foam insulation done .it was done in a few hours .we expected lots of up heavel but although it's a messy job the guys cleaned up after themselves .although only done 3 weeks ago we are feeling the benefit .it is warmer upstairs not as drafty .

27 August 2024
Rated 1 out of 5 stars

Harassing phone calls

Harassing phone calls. Filled in an online enquiry form initially but later changed my mind after reading Which? Reviews about spray foam insulation. I explained this on the phone the first time I was called. Then got more calls the same day despite saying I am not interested and don't want contacted. Total number of missed calls AFTER I told them not to call me was 6 on same day, all from same number.

27 August 2024
Unprompted review
Home Logic logo

Reply from Home Logic

Good evening

Please let me apologise for any stress caused , we have now blocked your number from being called again.

The caller was marking you as not spoken to , thank you for bringing to our attention . We will not conduct further training.

Your claims the product will damage are true with any product when not installed correctly.

We install all our products as per HSE and PCA guidance as per BS5250:2021 with a 25 year warranty attached.

Please accept our deepest apologies for any stress caused.

If we can help further please let us know

Best regards

Homelogic

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