HomePlus Furniture Reviews 

2,246
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Consumers frequently praise the solid build quality, beautiful materials, and attractive finish of the various furniture items available in store. Buyers consistently mention the exceptionally smooth and prompt delivery service, noting that staff members are always friendly and extremely helpful. However, some customers also noted specific challenges with furniture assembly, excessive packaging materials, or items not being placed inside the correct room. A few people experienced minor product flaws such as overly tight parts during setup or poorly fitted drawers that required personal adjustment.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the excellent quality, sturdy build, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with sturdy and well-made... See more

Staff

Users describe positive interactions with staff, highlighting the helpful and welcoming nature of employees... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more

Company replied

Rated 5 out of 5 stars

Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more

Company replied

Rated 5 out of 5 stars

What made my experience great was the customer service I experienced at the Maidstone shop who were very helpful and had great recommendations for what I required.I wasn't felt rushed in making d... See more

Company replied

Rated 5 out of 5 stars

Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers... See more

Company replied



Company details

  1. #98 of 400 best companies in Home Furniture Shop
  2. #52 of 228 best companies in Bedroom furniture shop
  3. #28 of 113 best companies in Living room shop

Written by the company

HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.

Written by the company

Family
At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
Quality
Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
Unbeatable Value
We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
Customer Service
We take great pride in delivering the highest quality service to all our customers throughout their experience with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,246)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value, excellent communication, lovely piece of furniture

Nice piece of furniture, quick delivery, no complaints, would recommend the company without hesitation

27 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Barbara, thank you for your kind words! We’re pleased to hear that you’re happy with your furniture, that delivery was quick. Your recommendation means a lot to us! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Easy to order

Easy to order, comunication on delivery very good, and delivery on time. Quality of the furniture very good.

27 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you for your feedback! We’re pleased to hear that ordering was easy, delivery communication was clear, and that your furniture arrived on time. We’re also pleased you’re happy with the quality and truly appreciate your recommendation. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Good service

Good service, would recommend

2 February 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Tenzing, thank you for taking the time to leave a review. We’re pleased to hear you were happy with the service and appreciate your recommendation .Best regards HomePlus Furniture

Rated 5 out of 5 stars

Absolutely delighted with our purchase

I cannot speak highly enough of this company, we ordered Warm White Chantilly bedroom furniture and the quality is excellent. We saw similar furniture on another website and it was much more expensive. It is all fully assembled and feels really solid. The service has been great too, one of the items was slightly damaged and they quickly arranged a replacement. I would definitely recommend and would buy from them again.

20 January 2026
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Reply from HomePlus Furniture

Hello Nick, thank you so much for taking the time to leave such a lovely review. We’re pleased to hear that you’re happy with your Warm White Chantilly bedroom furniture. We’re also pleased that our team was able to resolve the damaged item quickly for you, providing good service is very important to us. Thank you for your recommendation, it really does mean a lot. We hope you enjoy your furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Found our item online by its name after…

Found our item online by its name after we were let down by another company.
It arrived promptly even though it was from the other end of the country and was very well packaged.
It is a lovely item .
Milan sideboard.

23 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Conrad, thank you so much for taking the time to leave your review. We’re pleased to hear that your Milan sideboard arrived promptly and was well packaged, and that you’re happy with your purchase. It’s always great to know our efforts to provide a smooth delivery and quality products are appreciated. We hope you enjoy your sideboard for years to come! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Efficient

Efficient. Good communication. Fast delivery. Well packaged and met all expectations.

20 January 2026
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Reply from HomePlus Furniture

Hello Bev, thank you for your review. We’re pleased to hear you found our service efficient, with good communication, fast delivery, and well-packaged items. We really appreciate your feedback and look forward to serving you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

We bought the larder unit & it’s…

We bought the larder unit & it’s fabulous! Extremely well made & beautiful to look at! All drawers & door close nicely. I highly recommend it.
The company kept me updated all the way. Excellent service & would definitely use again.

21 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Dawn, thank you for such a lovely review. We’re happy to hear you’re pleased with your larder unit and that you found it both beautifully made and a pleasure to use. We truly appreciate your recommendation and hope you enjoy your larder for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Brilliant regular updates regarding delivery. Easy tracking of delivery and delivered within the time specified. Friendly and professional delivery persons. Will definitely recommend company.

20 January 2026
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Reply from HomePlus Furniture

Hello Susan, thank you for your kind review. We’re pleased to hear you found our website easy to use and appreciated the regular delivery updates and tracking. It’s also great to know our delivery team were friendly and professional. We look forward to serving you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Everytime i called the experience over…

Everytime i called the experience over the phone was genuine. The lady was was helpful, and polite. Companies with good service representative make it a joy to buy from.

20 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Shofiul, thank you for your feedback. We’re pleased to hear that your phone conversations were positive and that our team member was helpful. Providing a genuine and friendly service is very important to us, so we really appreciate your kind review. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Samples of requested wood finish…

Samples of requested wood finish arrived promptly. Good service.

7 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Dave, thank you for your feedback. We’re pleased to hear your wood samples arrived promptly and that you were happy with the service. We appreciate you taking the time to share your experience. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Easy ordering and good communication…

Easy ordering and good communication regarding delivery

16 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Val, thank you for your feedback! We’re glad to hear that you found the ordering process easy and that our communication regarding delivery was good. We appreciate you leaving a review. Best regards HomePlus Furniture

Rated 5 out of 5 stars

The quality of the furniture is…

The quality of the furniture is excellent and we are very pleased with our sideboard. This didn’t take long between ordering and delivery. We would definitely use this company again

13 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Janet, thank you for your lovely review. We’re pleased to hear you’re happy with the quality of your sideboard and our delivery times. We appreciate your support and look forward to serving you again. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Easy to order and delivered 4 days…

Easy to order and delivered 4 days later.Really good quality furniture complemening other pieces delivered before Christmas

6 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Janet, thank you for taking the time to leave such a great review. We’re pleased to hear that ordering was easy, delivery was quick, and that the furniture complements your existing pieces so well. We really appreciate your continued support and hope you enjoy your furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great furniture and great communication.

Great furniture and great communication.

7 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Emily, thank you for your lovely review. We’re really pleased to hear you’re happy with both the furniture and the communication. Your feedback means a lot to us and we truly appreciate you taking the time to share it. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Good quality of furniture

Great company, the furniture quality was amazing. I was a little worried regarding the period of time between ordering and the delivery arrangements with ordering online but actually it wasn’t that long and it all went without a hitch. Items delivered well packaged and times given for delivery. Really pleased, I would used the company again, no issues.

6 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Sarah, thank you for your detailed feedback. We’re happy to hear that you’re pleased with the quality of your furniture and that the delivery process went smoothly. It’s great to know that the items arrived well packaged and on time. We truly appreciate your kind words and look forward to serving you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture really pleased with the quality fast delivery and pleasant delivery drivers

6 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Lynette, thank you for your kind feedback. We’re happy to hear that you’re pleased with the quality of your furniture and that delivery was fast and enjoyable. We’ll pass on your compliments to our delivery team. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great experience

Prompt delivery, great product quality what is not to like. I would definitely recommend your company.

6 January 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Stewart, thank you for your great review. We’re pleased to hear that you had such a positive experience, from the prompt delivery to the quality of the product. We truly appreciate your recommendation and your support. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Such good quality thank you

Such good quality thank you

30 December 2025
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Sally, We’re pleased to hear that you’re happy with the quality of your furniture. Your support is greatly appreciated, and we hope you enjoy your purchase for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great furniture excellent delivery staff

I absolutely love my furniture arrived very securely package and protected. the delivery staff were very help full with the heavy items

30 December 2025
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Julie, thank you very much for taking the time to leave such a kind review. We’re pleased to hear that you love your furniture and that it arrived securely packaged. It’s also great to know that our delivery team were helpful, particularly with the heavier items.
Your feedback is truly appreciated, and we hope you enjoy your furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Excellent Overall

Excellent customer service
Excellent customer experience
Professional
Product Quality: Very Good
Delivery Crue: Very polite, notify b4 arrival,Handle product with care.

30 December 2025
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Michelle, Thank you very much for your excellent review! We’re pleased to hear that you were happy with the customer service, overall experience, and product quality. It’s especially great to know that our delivery crew were polite, kept you informed before arrival, and handled your items with care.
Your feedback is truly appreciated, and we’ll be sure to pass your kind comments on to the team. Thank you for choosing us. Best regards HomePlus Furniture

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