Homesealed Reviews 

645
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company, highlighting the remarkable improvements made to their homes. Customers frequently praise the professional installation teams for working efficiently, keeping spaces spotless, and delivering top-tier workmanship from start to finish. People also appreciate the informative sales process and friendly staff who ensure everything is clearly explained. Some reviewers were not happy with the communication and organization regarding scheduling, noting that projects occasionally took much longer than initially promised. A few customers also mentioned occasional issues with customer service responses, poor finishes on certain exterior parts, or unexpected product problems later on.

What people talk about most

Service

Consumers find service to be positive, highlighting that the installation crews are very friendly, work... See more

Staff

Users describe positive interactions with staff, frequently noting that fitters and installation crews are... See more

Quality

Clients share positive opinions on quality, noting that the finished products look amazing and are installed... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the fantastic finished windows... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt bit let down at beginning of consult correspondence wasn't great. Once I was assured everything went smoothly. The guys who fitted windows (Mark, Craig) were great. Experienced tidy friendly. Not... See more

Company replied

Rated 4 out of 5 stars

A great experience throughout from start to finish for our new windows. A good informative sales pitch and good workmanship carried out on the day of installation with no mess left behind. We were ale... See more

Company replied

Rated 4 out of 5 stars

From the start they were very informative and eager to get the job done quickly in whatever time suited myself and were very flexible with dates. The workers that came to fit the windows where great b... See more

Company replied

Rated 4 out of 5 stars

The salesperson that came to do the quote was a bit over the top. He ended up making himself look a bit of a conman. But just as well I looked past that. Because the new windows installed have been gr... See more

Company replied


Company details

  1. Home improvement shop

Written by the company

At Home sealed Scotland we take installing quality products seriously, so much so all our doors and windows come with an extensive, easily transferable 10 year guarantee.


Contact info

4.2

Great

TrustScore 4 out of 5

645 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(645)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received from consultation to installation. Very quick turnaround & they did an amazing job. Would definitely recommend this company, great experience & so happy with my new windows. Thanks again 😊

13 April 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

Unprofessional, disorganised time wasters.

Made enquiries with this company about Scottish government funded windows.

Initially they sent someone round a week before the arranged appointment.

We rescheduled for 10am on a bank holiday Monday, and I was phoned by them the day before to confirm.

Come Monday morning however, having got up early, they have failed to turn up with no contact.

Already had reservations about this scheme as they were pushing us to have two windows when we only need one, and wanting my husband to be here as if it was 1952.

On hearing the ad again they actually refer to "free funding" rather than "free windows" and I suspect this is likely just a hook to get people interested then try and sell you a debt package.

Update - was called three and a half hours after the arranged appointment time by a rude and belligerent female insisting they had called several times earlier in the morning (probably before I tuned my phone on), and that they don't bother keeping appointments unless the customer answers their phone 2 hours prior!

Sorry but I will turn my phone on when I wish on a bank holiday Monday; if you have made an appointment you keep it, this is basic decency.

The company that I have decided to use had no problem turning up to quote at the arranged time, and speaking to me in a respectful and appropriate manner.

It may (or may not) be a little more expensive to fund independently but we are now only paying for one window rather than being pressured into additional unnecessary work, and having the job done on our terms by someone reliable.

6 April 2026
Unprompted review
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Reply from Homesealed

Good afternoon , thank you so much for taking the time to leave your review. We fully understand you did not want to answer your phone to us on the morning of the appointment. We had made contact with you on over four occasions but unfortunately we did not get an
answer.

I have forwarded you our call log for your attention as our customers satisfaction is at the heart of everything we do. All our new and returning customers truly appreciate our care and attention to detail but we are sorry if this is not something you would have appreciated .

We are open from 10am to 8.30pm so if a late afternoon appointment might suit you better ,we would be more than happy to help, we understand early mornings are not for everyone.

We are however delighted to hear you have found what you are looking for , if we can help with anything further please do not hesitate to in contacting us.

Many Thanks

Michael
Customer Care

Rated 5 out of 5 stars

Highly recommend.

Good communication before and after the fitting. The guys installed the windows in a very professional manor, cleaned up afterwards and carried out extremely clean and neat work. A small issue was corrected within a few days. Very happy with the end results.

23 January 2026
Unprompted review
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Reply from Homesealed

Hi Mark, thank you so much for taking the time to leave your 5 star review. Your feedback really helps us to strive to do our best , and if there is any snagging it's great to hear we sorted it straight away for you. We will pass your comments onto our team.

Many thanks
Michael
Customer Care

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs
!!!OR RISK YOUR HEALTH !!!
I worked this company up til recently as the property that we were sent to FIT WINDOWS IN was in a un fit safe condition every room is black with mold this company treated a disabled vulnerable old man with no morals he live in very bad dam unhabitable conditions
Disgusting how managment treat the vulnerable

Jamie the owner just thretens you when you refuse to work in dangerous health risk conditions. Have all emails. Txt messages and voice mails from jamie

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Great quality windows

Had my windows installed in November, no issues, great quality, accommodated a weekend installation that the sales person promised despite them not doing weekend installation any more.
Only issue is them never coming back to fix the outside plaster despite numerous calls and promises that someone will call me back. 5 months later still no one has fixed it.

22 November 2025
Unprompted review
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Reply from Homesealed

Hi there Agnese, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Please feel free to contact 0800 0886430 and we will make sure to get this issue sorted. Welcome to the Homesealed Family.

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

No fuss Windows and Roof Replacement

This is a bit of a belated review. We had our windows and roof replaced by Homesealed last year. First impressions count and we had a very polite young gentleman who arranged for an appointment and a survey. We can honestly say the whole process, from start to finish was completely stress free. We got the windows and roof we wanted, and despite assurances that we'd hardly notice the teams were there, we were ready and prepared for 'building site' conditions. Our worries were unfounded. Honestly, the roof was replaced in 2 days and, with a short break in between, the 13 windows took 2 days too. Both teams worked quickly, efficiently, and cleanly!! Being fervent DIY'ers we're accustomed to creating a bit of mess..but the guys from Homesealed were amazing. No mess, no fuss, no complaints when problems were encountered, just crack on and get it done. Wonderful. We can't thank everyone at Homesealed enough for making this process so easy, and 8 months down the line, we're still delighted with our wonderful high quality windows and roof. Amazing service!
Thanks Homesealed!
Carolyn & David, Kirkintilloch

20 June 2025
Unprompted review
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Reply from Homesealed

Hi there David and Carolyn, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Fantastic quality at competitive prices.

From start to finish Dougie and Adam were professional and friendly and left my house cleaner than it was when they arrived! The quality is great and I’m over the moon with my new windows. I would highly recommend Homesealed.

12 February 2026
Unprompted review
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Reply from Homesealed

Hi Linda, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Very good

Very good
Guys done the work very well
They were outstanding

Definitely recommend them
Sent from
Anthony noone

17 December 2025
Unprompted review
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Reply from Homesealed

Hi there Mr Noone, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

New windows and doors

Maxine was absolutely lovely and so helpful when it came to choosing my windows and doors. Claire from customer service was lovely.
When it came to the installation Rich and his team were amazing, worked well and professionally, were very polite and asked the necessary questions. Tidied up at the end of each day. Very happy with the overall experience of getting my windows and doors replaced.

17 February 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Linda windows 16/02/2026

Linda windows 16/02/2026
Loving them dont even here traffic going by the guys did a brillant job and they toik away all rubish very pleased .

16 February 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there Linda, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

The workmen turned up on time were good…

The workmen turned up on time were good at their job friendly and cleaned up when they were finished soon after their office called to see if I was satisfied with everything

19 February 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there Mr Logan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 4 out of 5 stars

Good quality products and excellent customer service.

The salesman who came to the house was excellent - knowledgeable and enthusiastic about the product but not pushy. The sample window was lovely - large, and so I was able to see and try all the 'mechanics' pointed out. It appeared to be excellent quality, I felt confident signing up to purchase a new front door and I fully expect to purchase windows from Homesealed later this year, I don't feel any need to look at windows from other company and I am happy with the quotation Homesealed gave for replacing my windows.
The fitters arrived on time and did a splendid job, clearly knew what they were about and left no mess. They made sure I was completely happy before they left and insisted I tried the locks to make sure I could open and close the door easily - being new, it was a bit stiff so they made adjustments to suit my strength.
I would have given 5 stars but for some confusion over initial administration, all by phone, and scant detail on the paperwork some of which didn't come until after I had signed up. I felt there was 'persuasion' to pay immediately by card or by phone when the fitters had finished. I resisted, but was happy to pay the balance in full the following morning, and by bank transfer. Excellent communication from the office throughout to confirm appointments beforehand and check I was satisfied afterwards. I have no hesitation in recommending this company.

16 February 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi there, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 3 out of 5 stars

Excellent product and fitters, organisation/communication lacking

Most everyone we spoke with in person were excellent. The initial sales reps, the surveyor and the fitters were all fab.

The fitters especially were professional, lovely to chat to and worked incredibly tidily. The finished product is fantastic.

The issues we had were largely around organisation.

We had two surveyors show up for the same job in the same day. We had problems multiple times trying to reschedule.

We had fitters who initially came to perform the installation who had no idea we lived on the top floor and were unequipped to deal with the situation.

When it came to payments, it felt like we were being hounded, before the fitters had even left the building, despite the fact that we still have work to be completed.

The final interactions left a bad taste despite how excellent the work had been.

17 February 2026
Unprompted review
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Reply from Homesealed

Hi Cat and Calum 👋
We’re very sorry to hear your experience with our company wasn’t entirely satisfactory. As a company, we strive for every customer to receive an excellent standard of customer service but unfortunately we sometimes don’t get it completely right. Thank you for sharing your feedback, we have passed this on to our team and will reflect on this to improve our service in future.
If there is any other issues that you have, please feel free to contact our customer service team to discuss and amend this issue? Our email is customerservices@homesealed.co.uk, or you can call us on 0800 088 6430.
Regards,
Michael
Customer Care Team

Rated 1 out of 5 stars

Pushy and extremely overpriced

The initial consultation seemed okay although it took almost an hour and the salesperson mentioned we could be a feature home and asked lots of questions implying this would get us a great discount. I was then told we could get 3 windows and 2 doors for £9500 and a further £399 was taken then and there. After a day of reflection and speaking to people in my area, I realised how overpriced this was. I asked to cancel and was told I had to have a face to face meeting to do this and both me and my husband HAD to be present. The manager turned up to my house stinking of smoke and immediately started asking intrusive questions about my fsmily. I said I was in a hurry and would it take long and was told he was in a hurry too and he was just socialising and then continued to ask more questions about my family. I again asked why the questions were relevant and at this point the man started asking me what my problem was. He pointed at my husband and said 'you're fine but shes not'. He then tried to offer us a discount. Again we just said we wanted to cancel. The man eventually left but I was left almost in tears that someone could be so rude to me in my own home because I changed my mind about purchasing their product. Avoid at ALL costs

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Pushy salesperson and showed up unasked…

Pushy salesperson and showed up unasked at house

1 February 2026
Unprompted review
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Reply from Homesealed

Thank you for taking the time to leave your review. We asked you to provide your contact details as we have no record of any appointment with you. Our representatives only attend properties on a pre arranged basis, they also carry Identification at all times. We emailed you on several occasions as we take this feedback very seriously but we have not had a reply as yet. We would ask that you please reply at your earliest convenience to allow us to carry out a full and thorough investigation to your complete satisfaction. We do however feel you have left feedback with the wrong business and would love the opportunity to make this right. If you would prefer to call please do so on 0800 0886430,

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Brilliant start to finish

Brilliant start to finish, we had 6 windows & a new front external door fitted would definitely recommend

Daniel Kay from Edinburgh

3 April 2025
Unprompted review
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Reply from Homesealed

Hi Daniel, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Excellent customer focused service

Excellent customer focused service. 2windows , measured, supplied and fitted with minimal fuss. Workmanship to a high standard. Has made such a difference to our home

18 February 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Stephen, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

Rated 4 out of 5 stars

From the start they were very…

From the start they were very informative and eager to get the job done quickly in whatever time suited myself and were very flexible with dates. The workers that came to fit the windows where great bunch and literally never stopped from the minute they got their leaving house spotless when they left. They had a little accident with one of the window panes cracking but this was resolved very quickly, only thing I could say that wasn’t to pleased about was the way the sealant was put on outside windows it wasn’t evenly put on but the snagging boy came back down a few weeks later and sorted/tidied it up.

5 May 2025
Unprompted review
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Reply from Homesealed

Hi there John, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 4 out of 5 stars

Quick and efficient

The salesperson that came to do the quote was a bit over the top. He ended up making himself look a bit of a conman. But just as well I looked past that. Because the new windows installed have been great. The crew who came to install them were very friendly and done a quick and efficient job. I would have no problem recommending Homesealed

18 February 2026
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Stewart, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

From start to finish this company was…

From start to finish this company was amazing the guys were really friendly and kept us informed about everything that was happening I would definitely recommend this company our windows and door is perfect thanks again for the great work Peter Raeburn

26 May 2025
Unprompted review
Homesealed logo

Reply from Homesealed

Hi Peter, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.

Many thanks
Michael
Customer Care Team

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