HomeSense Reviews 244

My favourite store is homesense. I shop Langley, Abby and Chilliwack locations frequently. I was recently visited the Chilliwack store (I think on May 15th) and I had the best shopping experience. Usually you go into a store and it's had to tell if the staff are happy to be there or not. This is not the case at this store. The store is clean, well merchanised and has very friendly, proffessional staff. You get the feeling right away they appreciate you as a customer. The store was busy and there was a few of us waiting in line. The Cashier I had was excellent! She was helpful to other staff, wrapped my merchandise carefully, she was able to answer my questions and was extremely efficient. She even thanked me for shopping at homesense. This store is a bit farther to drive from where I live, but I will make the trip everytime, happily if this is the service I can expect to receive. I believe the the staff member that helped me was Kate. I have told family and friends about this store as well. Certainly not the norm, this team goes above and beyond. Love this store and the staff!!!

Why has the wonderful Homesense store in Imperial Park Bristol been converted to a TK Max ????
Such a waste, there is now a very restricted range of homeware nothing like the previous store. Bad move !!

Homesense Chichester. What a fabulous store. The staff are outstanding. Helpful, friendly and knowledgeable. Daryl in particular who helped load our cars expertly with our new garden set and with good humour. Also Ryan whom I had running around looking for a cushion which turned out to be underneath one of the chairs and at home all along. Thanks again all, we will be back.

I used to love homesense for their great options on decor but the last year I've noticed a great decline in products at the plateau hull gatineau store.
It's disappointing, used yo be so great there, it was always well stocked with beautiful options to choose from.
Hopefully it gets better again.
Think I'll try other stores.
It's too bad they can't hold large items for 24 hours like before, so you can arrange pick up.
Alot of people don't have vehicles.
Think they lose on alot of sales this way.

Thank you Elmira at Bedford store for carrying a very heavy plant pot to the tills for me :) much appreciated!

This used to be a great store: but went there today and literally just got man handled by a worker for picking up a plant pot that was already sold (no sold sign on it) - not told it was sold, the guy literally grabbed the plant pot of me! So when I said well then you might as well take my basket. He grabs that too, and says ‘I will!’ !!
Never had this happen before, never experienced aggression like this!
Spoke to the manager, but he just explained that he is an independent worker so he can’t do anything.
Not even a sorry from the person. Nothing.
I left shaken up and will never return.
This guy obviously really hates his job, but such aggression is actually scary!
Needs to be sorted out!

Just bought a hotel and went to the Merton branch in south west London to buy home furnishings. I am an amazon super shopper due to price and choice and I have to say this was a fabulous place in terms of range of products and value for money. Atifali assisted me and was super helpful as I bought over 30 items looking after me like a personal shopper taking my purchases to the car. Easy free parking open till late deserves 5 stars

This review is for Home Bargains

exemplary service from Darren to help me to take heavy pots to my car and in store to put in the trolley
highly recommended

I went to Home Sense in Shoppers World in Natick MA today. A minute walk in I heard Big Welcomed me by Store Manager ( don’t know his name but, was 14;07pm 03/12/2025. I felt so welcomed and warmed. Exactly this is not a first time he did that He is an awesome friendly all the time. He was recognized me even I was away for long times and went! The store was big changed and much better for the shop. Better layout. Every items better showing too. I don’t have to look for it the item is there for me! Just wanted to say “ thumbs up for the Change and kindness “ Love Home Sense 😊🌷

After visiting HOMESENSE, Castle Marina, Nottingham. I was left bewildered and disappointed after asking an assistant to check a price for a plant pot. Two identical items with two different prices. The first stating 14.99 the second 16.99. The assistant first asked if I wanted both the checked the prices visually and said they were both 16.99 each and it was a human error why 14.99 was placed on the item. She removed the sticker instantly. I asked as it has 14.99 on it could I have it for that price. She replied NO and again said it was either placed there by a customer, i am unsure if she was referring to myself.

I then asked for advice, if the pots could be used inside or outside. She refused to advise stating ‘staff could not offer advise in case it was wrong’ I looked closely at the pot and saw a label stating it could be used inside and outside.

I was extremely disappointed by the service I received today in store staff should be willing to cooperate with customers and not make comments which are open to misinterpretation. Furthermore, Sales Assistants should be able to advise about items they are selling. General good practice.

I am sure the price on an item is the price which should be charged whether the is is a human error. Consumer Standards.

Exceedingly bad customer service received from their Llanishen Cardiff store last week. Unable to understand a basic process (I.e. reading a receipt) sales teams called their deputy manager who spouted abuse at me. I think had another member of staff come over (Ffion) who showed a total lack of respect. They refused my return and Head Office gave me no support at all, despite being a loyal customer of theirs for 2 decades. I’ll happily take my custom elsewhere.

Witnessed an awful bashing of a customer yesterday from a manager in your Preston store. Poor family left their trolley full of things they wanted to buy in the place that an assistant told them to leave it, for the manager to lose her mind at them and then tell them to leave. Myself and many other witnesses were absolutely shocked at the unprofessionalism and awful tone used towards this family who had a small child with them. This was clearly backed by a racist, prejudice manager with too much power. I would seriously rethink who you have working in that position as that was absolutely awful to watch from the outside and after speaking with the family member who was asked to leave, it was apparent she was clearly distressed with a young child. Poor woman. Shame I didn’t get the name of the manager. This needs looking into. I can hand on my heart say that the man talking to the manager spoke calmly and then met the manager with the same tone as she was using towards them.

As a frequent shopper in both HomeSense and TK Maxx I am very disappointed by the customer service received in store at Llanishen Cardiff. Manager attitude was also disappointing.
This is not the first time I have been surprised by the lack of support in one of their stores and customer service training is obviously required.
I have informed customer services on two occasions that my Treasure card has not worked for months and although they acknowledged this, no attempt was made to rectify the problem. It has definitely made me think twice about shopping there as customer service should be paramount when so many shops are closing down and more people are choosing to shop online.

Meg was our assistant and I love her energy and customer service. It’s always lovely to meet sweet and helpful staff plus people in the Uk as an expat.
This is why I love Homesense every time I go there’s always sweet friendly and helpful staff and of course their home products are my go to to shop!

As a 30-year-old male, I experienced appalling discrimination at Home Sense Salisbury due to the manager's baseless and sexist assumptions. On my way to drop off my friend’s son after picking him up from his aunt’s house (my neighbor), I stopped at the store to pick up a few items before they closed. I asked the boy if he wanted to come inside with me while I shopped. I was surprised to be denied service because I was buying wine but understandably so at that given time.

To my shock, Marie the manager refused to sell me wine at any given time, including in the future, claiming I was 'suspicious' and insinuating I was buying it for the boy. Her exact words were, 'Not today, not tomorrow,' delivered with no apology, no professionalism, and an overtly rude tone. When I tried to explain the situation, she doubled down on her unfounded assumptions and only offered a hollow apology much later, which did nothing to undo the offense caused.

What makes this situation even worse is the blatant sexism in her behavior. She openly admitted she would have sold the wine to a woman in the same scenario—specifically a lady with a child on the next till - and I'm sure it would be fine if I were a woman with a teenage girl instead . Yet, as a man, I was subjected to judgment and treated unfairly. This is a clear violation of the Equality Act 2010, where sex is a protected characteristic under UK law.

I could understand if she initially felt unable to sell the wine due to the circumstances, but declaring that she would never sell it to me was not only unwarranted but deeply offensive. Her actions were not about enforcing policy but about acting on personal prejudice.

Home Sense must take accountability for this unprofessional and discriminatory behavior. Customers deserve to be treated with fairness and respect, regardless of their gender. I will not be returning to this store and will make others aware of this incident. Discrimination and bias have no place in any business.

Thought I would give Homesense Farnborough Gate / Blackwater Shopping Centre one more chance but, sad to say, nothing has changed.

Short summary:

Group of female staff blocked a whole aisle while having a non-work related chat

Another female staff member was texting on their mobile and ignored another customer

Dazzlingly bright lighting

Deafeningly loud music

Pieces of broken glass on the dirty shelves

Dirty baskets and trolleys

Rubbish and labels left on the floor

Severely damaged goods priced at only a fraction less than an undamaged item of the same type

Three items, exactly the same, all had different prices

Heavy items placed perilously on high shelves (luckily did not fall on me)

Was shouted at - "get out of my way!" by a young girl wheeling around some large black crates

Homesense, nothing has changed. A friend of mine (who contacted Customer Service about much of the same above) was told she would notice an improvement on her next visit.

She hasn't visited Homesense since. On this visit (which was my last) I saw no improvement.

Update to respond to Harmony at HomeSense Customer Service

Thank you for the reply, however:

a) contacting by phone is no use - I tried calling the stated number four times over two days, all within office hours, all different times. All I got was a pre-recorded message stating "Our lines are now closed. Please call back Mon-Fri 0900-1700"

So no-one in a company the size of yours is available to answer a telephone call.

b) The friend I refer to above already contacted you by email, about much of what I have written above. Exactly the same address you have stated. The only response my friend has had is a ping-back "we have received your email". My friend sent two follow-up emails, a month apart.

Homesense have not responded after 3 months.

Will I have the same lack of response if I were to contact you today? More than likely.

To conclude: my friend gives feedback to you, all she has received from you is a ping-back email. She tried to phone you. The phone was not answered. She emailed you and sent two follow-ups. No response from you.

I found the same issues as her on my visit and posted the review above. Harmony, you have asked me to do exactly the same as my friend has already done, several months ago.

It is probably now time to take this away from business - customer contact and seek legal advice.

HomeSense Staples Corner refused to wrap up my fragile ceramic plant pots saying it was against their POLICY, saying they didn’t have enough packaging. What store sells items that its customers cannot transport home safely? Especially a store that receives deliveries daily and is sitting on a mountain on wrapping materials! I was so taken aback, I asked to speak with the manager who laughed at my complaint and confirmed she couldn’t spare any brown paper. She lost a sale that day. I reported this to HomeSense corporate on Instagram who said they’d pass on my feedback to the same manager and took no further action! HomeSense — exercise some common sense and empathy. Your approach that day lost you a sale, your approach after the fact lost you a customer.

Update: looking at the response below, it’s clear HomeSense doesn’t even read these reviews or care to respond. If they had they would see that I already did contact customer service via Instagram and in fact, it was Harmony who responded to me!

After waiting to pay at a bank of empty tills with another customer at the Aylesbury branch, and after the cleaner had to alert ‘Lucy’ to the fact there weee customers waiting Lucy didn’t even see it fit to apologise for the wait. She really is quite rude and quite honestly could do with getting a job that’s isn’t customer facings as she seemed much happier filling the shelves than serving us. Shame as I like it here. Never even thanked me or said bye as I left. Astonishing given its 09.30am and the store was nearly empty. Must just be bad luck as the rest of the staff are nice.

We were looking for Christmas decorations and saw some chairs we wanted and a worker moved them to the front. We checked out, forgot about the chairs by the front doors and were not sure what to do. The manager saw us and ask if we still wanted the chairs-which we did. She was so helpful and nice. She suggested a charge that she helped me open.
We pick up the chairs today.
Thank you Saundra for your help.