HomeSense Reviews 244

My 11 year daughter purchased a room spray with cash. Ever since she’s used it the top doesn’t allow you to spray and it leaks. Store won’t exchange or refund without a receipt. I don’t know who keeps every single receipt for all purchases. Very disappointing and sad I wasn’t helped today. I didn’t expect a miracle with the Broughton store as staff are always rude and short in there. Customer service well below par, puts me off buying from there again. Company not deserving of my money. Stop selling faulty items !!!! Updated 4/11/24 Called you on the number below at 15.53pm spoke with your customer service regarding the complaint. He apologised on behalf of the store and resolved my complaint. If only the store got this outcome initially. I will adjust my rating accordingly once I’m in receipt of my outcome. Thank you

I am really a loyal customer to HomeSense I buy nearly everything from you with no issues. This time I recently moved houses and I bought too many furniture from your store in Altrincham. However 2 months later the legs from the accent chair bought started to bend and you can clearly see that there is something wrong with the quality of the chair. Please help

Sandy at the Northampton Branch just went above and beyond to wrap a sofa I purchased.
Amazing service and amazing products.
My favorite store.

Always find something for the house! Especially love their plant pots and seasonal items. Every shop I’ve been to has always been organised and clean and lovely staff

We walked through the front door to be met by an overwhelming stink of BO. Turns out it was the male African cleaner. Perhaps someone could give him some deodorant or a wash. We left.

I love browsing and purchasing items from Homesense. Today I purchased a cabinet from The Merry Hill branch. The item was too heavy for me to carry to the till. There was a lovely young man named Alex busy unpacking items ready to sell and I asked him if he could help me. He said no problem at all. He also carried it to my car. Very good customer service from Alex

In Homesense
1000 Main St Ste. A-2, West Vancouver, BC V7T 2Z3
Mahnoosh communicates with the married male colleagues of the store and damages their married life.

Why cant homesense do an online store.
Found a stunning boucle accent chair i want to buy to be told they can only hold till next morning.
Not everyone drives or has money to pay outright.
Disappointing experience.
Take a tip homesense
Go above and beyond for your customers.
Would of rated 5 star had it not been for this and not sure i will get this item in the next 3 weeks

Even an offer of deposit refused and very arrogant

Reviews seem to justify my review.
Use it to learn homesense and do BETTER

Found a floor lamp that I liked which I purchased at the Appleby location in Burlington. I tried to use the style tracker app to find a second lamp only to find out that the app only works on Mondays.

So I called the Burlington Mall location to find the mate to the first lamp. Was told there was one left but they couldn’t hold it. In the ten minutes that it took me to get to the second location to pick up said lamp, it had been sold. I then phoned the Trafalgar location who simply told me that they don’t do floor checks. I would have to drive to that location.

I did, there was no lamp. I ended up returning the one lamp to the Appleby location as I refused to continue wasting gas. I explained why I was returning it and the lovely woman, Sweta, who refunded my money, apologized profusely. She recommended that I double check with their store the following week as they get many of their shipments on Mondays.

As someone who has previous retail experience, I understand that stores as busy as Homesense can’t floor check small items, however, furniture checks should be fairly obvious. Secondly, I don’t think it’s unreasonable to ask for a 10-20 minute hold for a furniture item. Ended up driving between stores for 45km with no lamps in the end. If the store refuses to do store checks for furniture items, then at least make sure the app works in order for customers to check for themselves.

This is why more people are shopping online.

I went into the Homesense at Lakeside Retail Park Essex.
It was so nice to walk into a shop and have such polite and helpful staff that doesn't happen very often these days.
I was talking to a manager called Zoe really lovely lady so helpful and wasn't to busy to talk to customers it was very nice to see that.
I also got served by another lady called Lesley very polite as well.
I really can't fault the shop or staff at all.
All the staff in there are all very polite and friendly so Homesense keep up the good work there are not many shops around like you anymore that think about there customers good on you Homesense.

HOMESENSE Cardiff, Llanishen, Manager was very arrogant and unhelpful, will not use them again.

A few weeks ago I contacted the Salisbury store regarding an item I had seen previously.
The item in question was a very large Buddha head and had been on the shelf for some considerable time and had not sold.
I live in Charmouth and it’s apx 2hrs to Salisbury on a good day.
I asked the member of staff if I could pay for the Item over the phone and was told no , I then asked if it could be put by for me for a few days until I could collect it , I was told no.
I said the item was for my wife’s wedding anniversary but was still told no.
I then explained that I was currently in the middle of chemotherapy and was unfit to drive safely to collect the item that day.
The member of staff by this time was giving me a bit of attitude and wouldn’t budge on any compromise, stating company policy.
As I didn’t want to miss out on the item I did drive to collect it, it took 6hrs in all plus £40 in petrol, on returning home I was exhausted and felt unwell.
I fully understand that Homesense have their policies, but in this day and age of retail , not to do reservations or click and collect is ludicrous.
I did complain to head office and was told the same , no can do.
I was offered a £10 gift card at one point then they even decided to withdraw that !
Very disappointed and upset.
I also note that the Homesense response to customer dissatisfaction is a standard format reply, with just the name of the customer different. Another example of complete lack of customer satisfaction focus.
My wife enjoys shopping in Homesense for the varied products , although seconds , they are unique, but this will make us think twice before purchasing there again.

Always plenty of selection at Home sense, and very good prices.Erin served me, she was friendly and helpful.The store is always clean, and beautifully displayed.

Jenny, she is very excellence service to the customers.

Bloody love the place.
My house is virtually a Home Sense show room.
Bargains galore.
Only issue I've ever had is the lack of staff on the tills when it's busy.
Cambridge UK store by the way.

We bought some mugs 2 months ago, from Milton Keynes branch, 2 have already cracked, while hot drinks were in them. Response from Homesense was poor, won't be buying any more.

I spoke to Louise who was extremely helpful and pleasant. Her demeanour was calming which allowed me to ask questions freely. She encouraged me to register the treasure card which I had failed to do in the past. Well done! She is a keeper.

Homesense sell a lot of interesting items at reasonable prices. However, they sell furniture made from hardwood sourced mainly from Indoneasia's forests. The destruction of these forests not only threatens the survival of our planet, it also destroys the sustainsble way of life of local communities and decimates wildlife. It is a disgrace that companies such as Homesense continue to sell products made of hardwood.

Sad that Home Sense doesn't stand behind the goods it sells. They told me it was a third-party item so the could not replace it because it was broken. I think everything Home Sense sells is third-party. I would recommend not to shop at this store. If I could give it 1/2 star I would.

Danny M

Found a freestanding coat rack at my local Sheffield St James Retail Park store but it was sold. I then called 10 stores every day for over a week to try to locate one (don't trust the internet) . Every member of staff I spoke to was courteous, helpful and friendly and even shared a laugh about my quest. I have finally found the item at the Newark store and Adam was happy to put it on hold until I could travel across the next day. Excellent customer service. Well done Homesense for recruiting such lovely staff, a massive thank you to all the staff I have bothered you are wonderful. :-)