The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... See more
Company replied
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See what reviewers are saying
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer t... See more
Company replied
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dres... See more
Company replied
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... See more
Company replied
Company details
Written by the company
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contact info
China
- www.homrain.com
1.5
Bad
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been emailing for the past 3…
I have been emailing for the past 3 days about updates on the status of my order with ZERO RESPONSE!!! I need my dress asap and paid extra for expedited shipping!!! I cannot believe this is turning out to be a scam! The extra processing dates are NOT advertised when you buy the dress, but can be found in the deepest place of the website. I did not need tailoring for the dress! Horrible experience cannot believe this is happening! WBHRUS9731
14 April 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 16th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I wanted to cancel my order of 3…
I wanted to cancel my order of 3 dresses. I did everything I was told on the website. I emailed them with my order number and all the information they had said they needed on the website (including screenshots). This was also 4 days after I initially ordered them and they had not yet been shipped. I have not received any response and I am starting to doubt I will. Do not trust this company.
10 April 2023
Unprompted review
Reply from Homrain
Thank you for your reply.
We’ve canceled the order. Please note that for the refund, according to the rules of the payment platform, we can only issue you the refund to the Original Card/Account Which You Paid for the order in 5 - 7 working days, which all depending on your bank processing.
We apologize for all the inconvenience caused. Please contact us if you need any further assistance. Hope to serve you in the near future.
WBHRUS9006 Order #
WBHRUS9006 Order #
Ordered my daughter prom dress on April 2…still not here and hasn’t shipped. It’s April 18th. Need dress now. Was told it would be expedited. Disheartening to read all the bad reviews.
18 April 2023
Unprompted review
Reply from Homrain
Dear
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Yours is ready and ready to ship within 24 hours, rest assured
If you have any order issue, please kindly feel free to email us at support@homrain.com or provide us with the valid order number.
Thanks,
Homrain Customer Support Team
No update on order
I ordered my prom dress on March 30, 2023 and still haven’t received it. I even paid for expedited shipping. I have emailed the company multiple times and only got a response two weeks ago stating that the dress is still processing. I have prom on April 29 and I’m worried that I will not have my dress on time. Order #WBHRUS8760
30 March 2023
Unprompted review
Reply from Homrain
Dear
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Yours is ready to ship within 24 hours, would you accept that?
Homrain Customer Support Team
Order WBHRUS8785
Order WBHRUS8785
Please Help! I have written several emails regarding an update with NO response. Ordered dress March 30th, site says paid March 31st. I really hope I am not being scammed. We really need it for prom Next Week! The dress was not a special order nor was it a clearance item- paid full price. Please provide an update. I fulfilled my end by paying- Please fulfill the order.
30 March 2023
Unprompted review
Reply from Homrain
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Our factory has been shipped the order
Here is the tracking link:
https://www.dhl.com/en/express/tracking.html?AWB=4472951954&brand=DHL
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
AVOID
This place is such a SCAM and it has been a nightmare trying to get answers from anyone only to find out it will cost me nearly 3 times the cost of the dress just to ship it back to their offices in China. This company preaches that their dresses are “made to order” and that is such a joke these dresses are SO poorly made and the quality doesn’t line up with the price. The day I opened my package it had little strings sticking out all over by the seams. I am so sorry I ever purchased anything from here. AVOID AT ALL COSTS.
22 March 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I ordered dress 5 days ago and I paid…
I ordered dress 5 days ago and I paid 25$ expedite shipping, and the order is still under placed. I sent 3-4emails nobody is answering back . I used the chat on website, and they told me if I want to cancel the order they will give me 10% refund of the amount , or if I want they can give me 15%OFF on my next order. What next order,when you didn't even get me this one 🤨
LIERS AND SCAMERS. I AM POSTING THEM ON SOCIAL MEDIA TO BE SEEN THAT THEY ARE SCAM
Order# WBHRUS9332
12 April 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 7, the system shows the earliest shipping date is around April 29th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@Homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I have never had such horrible…
I have never had such horrible experience ordering from a company. Shipment has taken way longer than website advises, member services gives no indication or helpful advice, and company will not return my money to me. I will never order from this website again. I still don’t even have the dresses I ordered - let alone reading all of the comments here when I do want to return them am already for-warned that the company is not helpful with returns again going against their own website descriptions.
28 March 2023
Unprompted review
Reply from Homrain
Hello ,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is support@Homrain.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Homrain Customer Care
Where is my dress?!
I ordered my dress 12 days ago and it says that the order is being processed still! I have emailed them several times but haven’t received a response! I’m very concerned that this is a scam and there will be no dress! I just think it’s horrible how this website is taking advantage of us! I will never use this website again and I will warn other women about it!
Order WBHRUS8945
1 April 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 3,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@Homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
No dress
Order number WBHRUS9018
It seems like I will only be repeating the same experience as most others on this site. We ordered a dress on April 2, still no tracking number or shipment information. No reply to an email we sent in search of an answer. After reading other reviews not much confidence we will see this dress arrive on time. Other websites offer greater selection, better prices, and faster/accurate shipping.
12 April 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 3,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@Homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
ABSOLUTELY TERRIBLE!!
ABSOLUTELY TERRIBLE!!! Complete scam. I ordered march my dress march 11th and this company took my money and I never got my dress I live in Idaho and the delivered to Utah. Fraud, scam and overall do not recommend.
11 March 2023
Unprompted review
Reply from Homrain
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Your order has been shipped and signed for
Here is the tracking link:
https://www.dhl.com/cn-zh/home/tracking/tracking-express.html?submit=1&tracking-id=4991745345
Pls, feel free to contact us if you have any questions. Our email address is supprot@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I placed an order April 8 and I paid…
I placed an order April 8 and I paid for Expedited shipping and I haven’t received no information regarding my shipping details are anything. Order#WBHRUS9399
8 April 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
suits are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the suit page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 7-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 8th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I’ve ordered a dress March 22nd but…
I’ve ordered a dress March 22nd but it’s dated March the 23rd ! Now here it is April 12 i haven’t received not one tracking number and now i feel scammed ! i’ve contacted the support team but it’s like they help but it’s never good help and it’s very frustrating ! And i need my dress April 18th ! Now i will have no prom if my dress doesn’t pop up on the porch because of the bad communication and shipping!
12 April 2023
Unprompted review
Reply from Homrain
Hello ,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is support@homrain.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Homrain Customer Care
i ordered a dress from them and in a…
i ordered a dress from them and in a few hours i realized it was a sherri hill dress so i tried to cancel it and according to the website i still had time but no one has responded to my emails and there is no way to cancel your orders guess i’m just gonna have to dispute the charge with my bank and hope they’ll give me the money back. my order number was WBHRUS9496 and i have noticed that that is the reply you give to most reviews. maybe instead of just giving the same useless promise you could actually do something and stop scamming people out of their money or at least allow people to write reviews on your website.
8 April 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
homrain Customer Care
This company should get -10 stars!!!!! They are HORRIBLE!
If I could give this less than one star I would! This company is absolutely horrible! I purchased a dress on March 24th, and paid $200 with shipping. The dress was purchased for Prom, which is on April 10th. Yes, I’m aware that is a little late. However, she just decided she wants to go last minute. It is now April 10th and this time has yet to ship out. Shipping that I paid for was 6-10 business days. I have sent multiple communications and the responses I haven’t gotten range from “We have let the team know of your needed arrival date, but can make no promises” to “ be aware full refunds are only possible if you cancel within 120 hours of the purchase” to “Shipping time frames are NEVER guaranteed”. Not one time has this, suspect at best company even apologized for the horrible Customer Service, for the bs shipping time frame, or for the general lack of clear communication. I am now being forced to despite the charge with my bank, and who knows if I will get my money back or not. And spend more money on an another dress that god willing will be here on time! Save your money, your time, and the headache and order somewhere else. Do NOT be deceived by the reviews on their website. They are an overseas company, who I believe ships from CHINA. They legit have no intention of shipping anything in the time frames you pay for, nor do they have any customer service whatsoever. There is not even a number to call, just a basic email for every department. I will be informing the BBB, and possibly a lawyer. I REPEAT, don’t get scammed by this company!!!!!
10 April 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
homrain Customer Care
My order number is WBHRUS8378
My order number is WBHRUS8378. I ordered two beautiful dresses for my proms and I need them by April 29th. I placed my order on March 23 and still have not received any new information about my dresses. Are they still coming or is this a scam?
9 April 2023
Unprompted review
Reply from Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand,
But the tailors in the factory had only two days off. They did not stop tailoring.
Because of the prom season, every tailor works late every day.
We even shipped your order a day ahead of schedule, however we are very sorry for any inconvenience we've caused you.
We have contacted you by mail, we really want to help you solve the problem, please rest assured
have a nice day, hope to your reply!!!
best wishes
Homrain Customer Service
No custom service for returns
My order number is WBHRUS8982. I have reached out 3 times to return my dress and have not heard back. It’s been 2 days since my dress came so I am within the time table. Their website says easy returns, but there has been no response to my 3 emails. Would not recommend.
6 April 2023
Unprompted review
Reply from Homrain
Dear Customer
thank you for your feedback
We are sorry for the problem you raised, we have contacted you by email and helped you solve the problem, please rest assured
best wishes
Honrain Customer Service
I ordered my dress about 2 weeks ago…
I ordered my dress about 2 weeks ago and still received it I’ve contacted support 4 days ago and haven’t gotten any response. My prom is soon and I spent $194.99 on it and I feel like it’s a scam. My order number was WBHRUS8594.
8 April 2023
Unprompted review
Reply from Homrain
Dear Customer
thank you for your feedback
We are sorry for your question, but we are also happy to tell you that your order has been shipped by DHL, and we have sent you the tracking number by email, please feel free to contact us if you have any questions
best wishes
Honrain Customer Service
Returns don’t seem to be easy
WBHRUS8297 is my order number.
We really like the dress and did receive it in a decent time table.
Unfortunately, we need to return it since it is too big around the waist. I’ve emailed the support email several times but haven’t received return instructions. I am within the time frame and hope that the company isn’t stalling on purpose. A better return procedure could help out this company tremendously./
5 April 2023
Unprompted review
Reply from Homrain
Dear Customer
thank you for your feedback
We are sorry for the questions you raised, we have contacted you by email and helped you solve the problem, if you have any questions, please contact us, please rest assured
best wishes
Honrain Customer Service
hoping it comes in on time
I dmed homrain on instagram and they answered immediately which i respect, but when i asked the question of where my order was there was no more answer. my order number is WBHRUS8908 and i need the dress by april 15th, i’m a little bit worried that it won’t come in on time for my senior prom :(… homrain has a beautiful selection of dresses either way and they take time to reply to people which i appreciate.
7 April 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 2,
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
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