The customer service is the worst i encountered. they treated me very badly and they even insulted me when i asked about my package that i never received. Das ist der schlechteste Kundenservice überha... See more
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Even though the delivery was late by around a week, the costumer support was probably one of the quickest and best i have ever contacted and the the package arrived perfectly fine. So other than a lit... See more
Good quality product, exactly as described. At a very good price. Expertly packaged for its long journey (we’re in Ireland). Super-fast delivery at a very reasonable rate. We will defiantly be buying... See more
Good quality product, exactly as described. At a very good price. Expertly packaged for its long journey (we’re in Ireland). Super-fast delivery at a very reasonable rate. We will defiantly be buying... See more
Company details
Written by the company
Hood.de (www.hood.de) ist einer der größten Online-Marktplätze im deutschsprachigen Raum. Besonders vorteilhaft für Verkäufer auf Hood.de ist die konkurrenzlos günstige Gebührenstruktur. Mehr erfahren Sie unter www.hood.de.
Contact info
Im Klapperhof 7-23, 50670, Köln, Germany
- 0221-99990606
- impressum@hood.de
- www.hood.de
4.1
Great
46k reviews
Asks customers to review
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People also looked at
Really nice company
Really nice company, and they will help you in 24 hours if you need something if not sooner.💪💪
5 December 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hood.de
Hallo Herr Meier,
schade, dass bei Ihrer Bestellung derartige Probleme
aufgetreten sind. Sollen wir hier als Plattform noch einmal für Sie aktiv werden und zwischen Ihnen und dem Verkäufer vermitteln? Sie erreichen uns am besten über
https://www.hood.de/support.htm
Sebastian von Hood.de
I bought an item
I bought an item, it came broken, since weeks I am trying to send it back and get refund, it’s basically impossible, shame on you, last time I buy something in your shop
29 November 2024
Reply from Hood.de
Hello Alessio,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is via https://www.hood.de/support.htm
Marvin from Hood.de
Tried to open a seller account a while…
Tried to open a seller account a while back, but was never able to sell any products on the platform, but was charged for the "service" anyway. Even after we actually paid the invoice and cancelled the account, they keep charging us an now also sending the latest invoice to a debt collection agency! It has been the most expensive zero service experience to date. UPDATE: The issue has been resolved by Hood and we consider the case closed. Thank you
28 November 2024
Unprompted review
Reply from Hood.de
Hallo Herr Lindblad,
ich werde Ihre Anmeldung und die Abrechnung einmal prüfen und mich per E-Mail mit Ihnen in Verbindung setzen.
Sebastian von Hood.de
----------------------------
Update 29.11.2024:
Bitte prüfen Sie Ihr E-Mail Postfach. Ich habe Ihnen dort die Lösung der Situation mitgeteilt.
Very good supplier and prompt delivery…
Very good supplier and prompt delivery I recommend.
15 November 2024
Fast delivery and quality knives
2 November 2024
Reply from Hood.de
Hello Maria-Jose Juarez,
I am sorry that you are not satisfied with the quality of your item. Please note that as a marketplace, we have nothing to do with this part of the buying process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
gut gut gut!
24 October 2024
The product is as the seller described.
The product is as the seller described.
For now, I am satisfied with the product and delivery.
Recommending.
22 October 2024
I scaned the QR Code and Ralph Lauren…
I scaned the QR Code and Ralph Lauren Website told me they dont have an article with tgis QR Code. Is it Fake? If it is Not why that Message????
7 October 2024
Reply from Hood.de
Hello Elham Beig,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is via https://www.hood.de/support.htm
Marvin from Hood.de
The charging cable doesn't work
15 October 2024
Reply from Hood.de
Hello Davyd Studienikin,
I am sorry that your item was delivered defective.
Please note that as a marketplace, we have nothing to do with this part of the purchase process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Not professional
I didn’t receive my order yet I have more than 20 days waiting DPD they give my order to another one and I make reclamation to DPD and masneakz but I didn’t get any new informations
8 October 2024
Reply from Hood.de
Hello Benkedia Bachir,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is via https://www.hood.de/support.htm
Marvin from Hood.de
looked a bit sketch but everything…
looked a bit sketch but everything worked perfectly
4 October 2024
Quality and timing
Delivery was fast, product was well-packed. I have nothing to complain.
29 September 2024
I didn't receive the product
I didn't receive the product. And no reply from the store as well..
14 September 2024
Reply from Hood.de
Hello Agnieszka,
I am sorry that you are not satisfied with the delivery time of your order. Please note that as a marketplace, we have nothing to do with this part of the purchasing process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Dear All the package was over any…
Dear All the package was over any expectations !! Top level .
Unfortunately and not depending on you 1 bottle was crashed.
Thanks you once .
10 September 2024
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