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Hopes Grove Nurseries Reviews 

405
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the plants, noting that they arrive fresh, healthy, and true to size. People also praise the secure packaging methods and the fast, reliable delivery times provided by the service. Consumers find the ordering process very straightforward and appreciate the helpful guidance when choosing items for their gardens. Some reviewers were not happy with occasional delivery delays that caused plants to arrive very dry or damaged. A few consumers also mentioned receiving poor quality or withered items, along with difficulties when seeking support for dead plants.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality and healthy... See more

Quality

Consumers find quality to be positive, highlighting that the plants frequently arrive healthy, well-packaged,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals and... See more

Order

Users describe positive interactions with order, highlighting the simple and efficient process, timely... See more

Service

Clients share positive opinions on service, consistently expressing satisfaction with prompt deliveries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for the very beautiful, high quality, healthy plants which arrived on time as described (pictured) on your website and confirmed by your lovely telephone staff. A very fair price too. I've... See more

Rated 5 out of 5 stars

Fantastic gardening nursery to deal with. Everything was done via phone call and was so easy and efficient. Calls were answered within seconds and couldn’t be more helpful. Our palms were delivered... See more

Rated 5 out of 5 stars

Really great company. They had run out of stock on a privet hedge deal I purchased so called me up to apologise and upgrade me to a larger version to complete the order at no extra cost, which was ver... See more

Rated 5 out of 5 stars

We purchased 110 potted hedging plants (Hypericum Hidcote), the ordering process was simple and the plants were delivered a few days later. The plants had been carefully packed, all arrived in perfect... See more


Company details

  1. #30 of 48 best companies in Nursery
  2. #19 of 21 best companies in Wholesale Plant Nursery

About Hopes Grove Nurseries

Written by the company


Established in 1992, Hopes Grove Nurseries are hedging plants specialists with a 125 acre nursery and over 1 million home grown plants situated in the Weald of Kent. Our skilled nursery staff have over 200 years of growing experience between them so our plants are given the best possible start.

We only sell our hedging plants to the end user (not to Garden Centres or other nurseries) so you can be assured of direct from the nursery pricing that you will find very hard to beat. We deliver nationwide with plants coming directly from their growing beds to guarantee they are fresh and top quality.

Our website showcases the huge variety of hedging plants species and root types from bare root all the way through to instant hedging.

If you’re not sure which hedge is right for you, take a look at our Choosing The Right Hedge guide pages which detail the species which work best for each situation including privacy & chalk areas.

If you have any queries about our range or want some tailored advice, our expert team are more than happy to take your call on 01580 765600 or sign up to our newsletter to find out about upcoming sales and discounts first!

Plant Healthy certified

Written by the company

Hopes Grove Nurseries is Plant Healthy certified
We are one of just a handful of online nurseries to have attained Plant Healthy certification. In a nutshell, it’s a way of proving that we will always do the right thing in preventing the spread of harmful plant pests and diseases. The Plant Healthy Management Standard is a voluntary initiative that sets out requirements for implementing effective plant biosecurity systems that can be adopted by horticultural businesses. Hopes Grove Nurseries chose to be part of the scheme earlier this year, after a lot of preparation we received our independent audit in October 2025 and passed with flying colours!

Guaranteed to Grow

The Hopes grove Nurseries 12-month Plant Guarantee.

At Hopes Grove Nurseries we work tirelessly at our own UK based nurseries to deliver top quality hedging plants, trees, and shrubs for our customers to plant and enjoy.

We are proud to offer a complete 12 month guarantee as standard on all plants purchased from us. Should any of the plants purchased from us fail within the first 12 months after they are delivered to you, we will replace them.

Visit https://www.hopesgrovenurseries.co.uk/guaranteed-to-grow/ for full terms and conditions

Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

405 reviews

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Replied to 18% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(405)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Really pleased with my experience ordering from Hopes Grove Nurseries.

After placing my order, I needed to contact them to delay delivery by a week due to a change in circumstances, and they handled it with no issues at all. When I called back to rearrange, they asked which day I’d like delivery and accommodated my request exactly.

I had seen some reviews saying their customer service was poor, but honestly that wasn’t my experience whatsoever. I found them helpful, responsive, and very easy to deal with.

The plants arrived on time, were well packaged, and looked healthy and good quality on arrival. I planted them at the start of March, and out of 47 plants I haven’t had any issues so far, they’re all now growing well.

Based on my experience, I’d definitely recommend them and would happily order from them again

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the bare root plants

Very pleased with the bare root plants. They arrived well packaged, with lots of roots.
The hawthorns and spindles have green shoots, just waiting for the beech to show but it's still early for that.

15 April 2026
Rated 1 out of 5 stars

Poor product quality

Good communication but we placed our order, it was accepted and paid for. Then they contacted us to say we'd ordered was available and offered us an alternative which we accepted because we wanted hedge. When it arrived, it was low quality. It was planted within 24 hrs of arriving and it was whithered and two of the hedge had no leaves on at all! They were literally twigs! Wouldn't buy from there again. No reliability and poor product quality.

15 April 2026
Hopes Grove Nurseries logo

Reply from Hopes Grove Nurseries

Good morning,
We are so sorry to hear of any disappointment with your plants. The Privet you ordered is only semi-evergreen and very commonly will arrive with customers with no leaves and not looking their best, please don't be disheartened, they will very soon start budding with new leaves and will thrive if kept consistently watered and clear of weeds and grass and mulched around the base.
Please do not hesitate to get in touch (we could not find any communication from you regarding your concerns), and send a couple of photos to sales@hopesgrovenurseries.co.uk so we can double check your plants are behaving as they should do.

Warm regards
Hopes Grove Nurseries

Rated 5 out of 5 stars

Hedging plants came quickly from…

Hedging plants came quickly from dispatch and were well packed for a safe delivery. Also some extras too! Thank you. Kept well informed of delivery process when dispatched. Customer service when I contacted the nursery was very helpful, polite and friendly.

7 April 2026
Rated 5 out of 5 stars

The website was very easy to navigate

The website was very easy to navigate, I found exactly what I wanted and the order arrived well packaged and in good time. It was for bare root Hornbeam, the quality was good and they've all taken well.

14 April 2026
Rated 2 out of 5 stars

Delivery of very sad plants

7 plants total delivery all packed in 1 narrow box alot of leaf loss and bent stems . If it had been just the griselinia the box would have suited but they pushed in two other different plants with wide round pot base this is what appears have damaged and bent stems. Griselinia are not happy at all alot curl up leaf very floppy so many bent stems . While stress can cause leaf curl etc ive had Griselinia variety delivered in the past by other providers and never had them turn up in such a state . The Tulbaghia Violacea Silver Lace Potted Grasses was also sad with alot of dead parts. First time using them as they had a discount for the griselinia regret that now to be honest if hope they survive . Maybe i will edit this later to say all turned out well or maybe i will come back to say otherwise

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Good condition

The lavender was in good condition whe it arrived with signs of new growth on all plants. These have now been planted out and all look very healthy. Would buy from them again.

30 March 2026
Rated 5 out of 5 stars

Excellent company

Really great company. They had run out of stock on a privet hedge deal I purchased so called me up to apologise and upgrade me to a larger version to complete the order at no extra cost, which was very decent of them. Delivery was super fast and plants were in excellent condition. Hopes Grove will now be my first port of call for all of my future plant needs.

9 April 2026
Rated 5 out of 5 stars

First order-plants as described and very healthy root systems

I will be back to your company again. I have bought bare roots before and they have been spindly and half dead.

All your bare roots had gloriously substantial root systems and each one had a tag telling me which it was. This meant I could plant without any concern.

Really happy with order at such a tiny price for them.

Wholeheartedly would recommend you to anyone needing native hedging and other plants as mine all turned up lovely and exactly the heights your website described.

I have planted most which are already opening leaves. I shall send photos once Spring proper has sprung, but I have already been nabbed by a Blackthorn spine...and despite their slimness as bare roots, they're definitely deterring the local cats from pooping in my 10m long trench for them all.

My shrubs within the order look so healthy, and had great bushiness. All have been happy to be potted on upon receipt and are all doing well. The Syringa Palibin I have wanted for so long, so expensive elsewhere at the size you sold, is already starting to flower-and smells absolutely delicious. The Alatus-looks like it wants to fill the 40L pot as fast as it can and the leaf colour is a sublime lime in its youth-almost chilli leaf shape which looks superb in between my young purple smoke bush and sambucus Black Tower.

Large box arrived well within the delivery timeframe too, securely packed -no plastic-with a few free sturdy 5ft bamboo sticks to keep them in place in transit (using for climbers-bonus!).

Great service and plants. 10/10

8 April 2026

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