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Hopkins Homes Reviews 

604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly sales representatives and site staff for being exceptionally welcoming, professional, and genuinely caring throughout the entire house-buying journey. Consumers deeply appreciate the constant progress updates, reassuring guidance, and smooth, stress-free communication provided from initial reservation down to final handover. Some reviewers were not happy with the aftercare service, noting frustrating delays, unresolved building defects, and poor communication after moving in. A few individuals also reported encountering unexpected property flaws, complex garden leveling issues, and an overall lack of flexibility from management when trying to resolve urgent problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the buying process. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently helpful,... See more

Service

People report positive experiences with service, noting that the entire process from initial sales... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. While many reviewers... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton... See more

Company replied

Rated 5 out of 5 stars

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progre... See more

Company replied

Rated 5 out of 5 stars

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the... See more

Company replied

Rated 5 out of 5 stars

Great service throughout the purchase of our property with Grace. Once we were in, we had a few snagging items, however Jamie and Luke have been very attentive and very efficient in getting these r... See more

Company replied


Company details

  1. #26 of 31 best companies in Home Builder
  2. #23 of 30 best companies in Housing Development

About Hopkins Homes

Written by the company

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

New Homes in Norfolk
New Homes in Suffolk
New Homes in Cambridgeshire
New Homes in Essex

A Lasting Relationship

Written by the company

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(604)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mandy made our home-buying experience…

Mandy made our home-buying experience incredibly smooth and stress-free. From the very beginning, she was professional, knowledgeable, and always available to answer our questions. She guided us through every step with patience and expertise, ensuring everything was handled in a timely manner. Thanks to her dedication, we were able to find the perfect home without any hassle. If you're looking for a sales agent who truly cares and makes the process easy and peaceful, Mandy is the one.

21 March 2025
Unprompted review
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Reply from Hopkins Homes

Its so nice to read feedback on how helpful and professional our sales consultants are. When we say 'we are with you, every step of the way' we really do mean it.

Rated 5 out of 5 stars

Kim at Church view in Bramford…

Kim at Church view in Bramford has made our experience of buying a new home with Hopkins an absolute joy. Nothing has ever been too much for her, answering our endless questions and her patience with us when making decisions has been amazing! It has felt throughout the process, that our happiness has been her priority and we are so grateful to have had her beside us on this journey.

20 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words about our Sales Consultant at Church View in Bramford. We are delighted that Kim has been able to assist you.

Rated 5 out of 5 stars

Mandy Smith of Alconbury weald is a…

Mandy Smith of Alconbury weald is a blessing. My wife and I are so happy to have met her.Wow it was
a pleasure meeting you wonderful. She was very accommodating,friendly, informative and efficient at what she does.She made our process of buying our first new build home lovely and a nice experience at that 😀.

22 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience at Alconbury Weald. We wish you all the best in your new home.

Rated 5 out of 5 stars

BETH- chediston place, Halesworth

I have just recently purchased my first home in Halesworth, chediston place. It was an amazing experience, I went into the office and saw Beth we spoke to her one day and knew from then she was going to be amazing! She helped us with everything, went through everything with a fine tooth comb and nothing was too much trouble, we used to ring Beth constantly just for updates on the property and it was never too much for her to have a chat about the progress or any other enquiries we had. Being first time buyers it was a big jump for us but Beth made the whole experience so relaxing and just so worth while. Even after we had bought the house when I saw her in passing she would always stop and chat and make sure everything was okay. Without Beth we wouldn’t be where we are now and I will forever be grateful. Thank you so much Beth.

23 November 2024
Unprompted review
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Reply from Hopkins Homes

Congratulations on your first home, this is such an exciting time. We are pleased that our sales consultant has been able to support you throughout your home buying journey and beyond.

Rated 5 out of 5 stars

We visited Abbots Vale show homes…

We visited Abbots Vale show homes today. Clare was extremely helpful and knowledgeable Our visit was informative and enjoyable

23 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience of Abbots Vale in Bury St Edmunds. This is a stunning new collection of 2 to 5-bedroom homes set in extensive open space.

Rated 5 out of 5 stars

Lacie Hay at Thetford is wonderful

Lacie Hay at Thetford is wonderful. She is very friendly, informative and efficient. She is making the process of buying our first new build a positive experience.

23 March 2025
Unprompted review
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Reply from Hopkins Homes

Congratulations on your first new build home. We hope you have many happy years at Kingsfleet in Thetford.

Rated 5 out of 5 stars

Lasie Hay was amazing

Lasie Hay was amazing! She provides exceptional customer service and is very very patient with customers. 10/10 for this! Absolutely pleasure to work with! Would recommend to friend for sure!

23 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your experience at Kingsfleet in Thetford. We are delighted that our sales consultant has been able to assist.

Rated 5 out of 5 stars

River Reach development

I bought my first home in River Reach development in Mistley. Sales consultant Clare was brilliant and helped me throughout the whole process. Clare is very professional and knowledgeable. She has a wonderful personality, warm and approachable. Thank you Clare for all your help in making my dream home come true!

28 July 2024
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words about our sales consultant. We will make sure Claire gets to see it.

Rated 5 out of 5 stars

Jenna at Mill Grove

Jenna based at Mill Grove has been really friendly, approachable and willing to deal with any queries and questions we had. She has kept us updated with progress throughout the process of buying our house and made us feel valued as customers. Thank you for all your help Jenna in helping us secure our dream home.

17 March 2025
Unprompted review
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Reply from Hopkins Homes

We are pleased to hear that you've had a great experience at Mill Grove in Stowmarket and that Jenna has been able to help secure your dream home.

Rated 5 out of 5 stars

New home

We have just purchased a new home with Hopkins homes.
It was a fantastic experience.
Clare Canning dealt with us from start to finish. Couldn’t have asked for a better experience. Clare was amazing, easy to deal with and so helpful. She deserves a medal!

22 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful review about our Sales Consultant at River Reach in Mistley. We wish you all the best in your new home.

Rated 5 out of 5 stars

Impressive Service & Houses

We have secured our new home in Bury St Edmunds via Hopkins. So far we are impressed by the services provided and Clare in at the Bury site has been amazing! The show homes are beautiful, it’s clear to see how well built they are. We cannot wait to move into our new home!

21 March 2025
Unprompted review
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Reply from Hopkins Homes

Congratulations on your new home at Abbots Vale. We look forward to welcoming you to your new home.

Rated 5 out of 5 stars

A new life chapter with the beautiful Church View in Bramford

We have just visited Church View in Bramford Suffolk, We are early on within our New home Journey. We met Kim who instantly made us feel welcome and showed us a couple of house options, she is very knowledgeable & we now can’t wait to start our next chapter, on the way to our new Hopkins home , we both feel rest assured that Kim will be there to help us every step of the way

16 March 2025
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Reply from Hopkins Homes

Thank you for visiting Church View in Bramford. It is a stunning new development on the outskirts of Ipswich with extensive open space, ideal for those seeking that sought-after lifestyle balance.
We wish you all the best in your home buying journey.

Rated 5 out of 5 stars

FABULOUS experience

From initial viewing to moving in proved to be an outstanding experience with friendly professional and supportive help from on site team but especially Beth in the sales suite. Her help and advice was exceptional

17 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for sharing your positive experience at Chediston Place, Halesworth. We wish you the very best in your new home.

Rated 5 out of 5 stars

Perfect home for us

We are very happy with all the process from begining to end at hopkins homes, especially with Mandy Smith, our sales executive, to full fill our first dream home in the UK.
Thak you once again for your great support.

17 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for choosing a new home at Alconbury Weald and for taking the time to provide this feedback. It is great to hear how helpful Mandy has been.

Rated 5 out of 5 stars

Working With Matthew Jones at Barsham Vale

I have been in regular contact and have been greatly supported by Matthew Jones at Hopkins Homes. I have just reserved an appartment in the Barsham Vale area of Beccles. Matthew has been nothing short of efficient and professional throughout my first time buying journey. He is kind, helpful and nothing is too much trouble. Any questions or documents etc are sorted in a timely manner and it has been a pleasure to work with him in achieving my end goal of buying my first home :) Thankyou Matthew

17 March 2025
Unprompted review
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Reply from Hopkins Homes

Congratulations on buying your first home. We are glad that Matthew was able to support you through this special time.

Rated 5 out of 5 stars

The Elms Woolpit

Recently, we have visited a number of new build sites around the Bury St Edmunds area, looking for a four bed home. Hopkins Homes design and build quality lived up to their reputation and a special mention to Jason and Nathaniel , who provided a very professional and responsive service. They were always available to answer questions, accompany us on site or to chase up any queries. Even though ultimately we decided the plot and early construction of the site were not suitable for ourselves as a retired couple, we never felt pressured and believe that they deserve a very positive review from our experience.

3 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to share your experience with Hopkins Homes. We are glad that we were able to assist, and we look forward to seeing you again when the time is right.

Rated 5 out of 5 stars

I would just like to say a big thank…

I would just like to say a big thank you to Bethany for helping us through the process of buying our first new build home.
From when we first had are appointment With Bethany who showed us several properties we were interested in she helped us focus on the property which we are now sitting in.
Whenever we see Bethany on the site she still asks us how we are and anything she can do for us.

16 March 2025
Unprompted review
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Reply from Hopkins Homes

We are so pleased to hear how Bethany, our Sales Consultant at Chediston Place Halesworth, has supported you throughout your buying journey and beyond. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Matthew has been really helpful with…

Matthew has been really helpful with everything, has made the process of buying our first house really easy, couldn’t be happier with the outcome of everything, couldn’t of chosen anyone better to go through this whole process

16 March 2025
Unprompted review
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Reply from Hopkins Homes

We are delighted to hear how Matthew, our Sales Consultant at Barsham Vale, Beccles, has helped you purchase your first home. Many congratulations, we wish you all the best.

Rated 5 out of 5 stars

Fantastic Move easy experience

A few weeks ago we popped in to have a nosey round the show room! Today we have just reserved our Hopkins home, having sold through the move easy scheme.

Jenna has been amazing through out, keeping us informed at every stage. The whole process has been so quick and smooth.

We have looked at lots of new build sites, and were some what underwhelmed, I can only say the “Hopkins experience” is like no other, it’s the little things that really make a difference.

We can’t wait to move in!

16 March 2025
Unprompted review
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Reply from Hopkins Homes

We are so pleased that we've exceeded your expectations and that you are looking forward to the big day! MoveEasy is a great scheme that helps you save time, money and stress by letting us manage the sale of your existing home. We've glad that the scheme was of use to you.

Rated 5 out of 5 stars

Hopkins homes are beautifully designed…

Hopkins homes are beautifully designed both inside & out!
The landscaping and the surrounding area are also fabulously thought through. The builders are friendly too but I must also make a mention to the marketing & sales team - Ann, who I met initially, Jenna Collins who took me through all the initial paperwork, both of them were professional, knowledgeable, helpful, friendly & relaxed all at the same time which is what you need when buying a new home. Also, a nod to Jason, never met him but his correspondence is informative, helpful & puts you at ease. I would not hesitate to call the marketing team for some friendly advice during the purchasing process. I cannot wait to move into my new home 😄

13 March 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words. As you say we don't just focus on the design and build quality of our homes, but also how they are placed and positioned within the wider landscape. We are pleased to hear that the Sales team has been supportive throughout. We wish you all the best in your new home.

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