Purchased the double rug rack and it lasted an hour. Very flimsy and not fit for purpose. will never buy any of their products again. might as well have put my money down the drain
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See what reviewers are saying
I ordered items that I needed for a certain date. I ordered with two weeks to spare. My order arrived and it took a week to come, but the courier company made a mistake and returned it to sende... See more
Company replied
Horze .... Where to begin. Ordered over £100.00 worth of equine items. No reply to emails mt order was over 3 weeks late. No explanation other than they were experiencing dificulties in delivery. T... See more
Company replied
Super produkt til god pris og leveret fra dag til dag til min lokale pakkeshop i Kerteminde :-)
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +45 35 15 10 19
- kundeservice@horze.dk
- www.horze.dk
1.7
Bad
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 2 weeks
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En fornøjelse at handle hos jer.
21 December 2021
Super 🎄🎅🤶
17 December 2021
god info om levering
8 December 2021
God service 🙂
29 November 2021
Super god service
29 November 2021
hurtig ekspedition og god service
24 November 2021
God og hurtig ekspedition
22 November 2021
ARGH!!!!!! GIVE ME MY MONEY BACK NOW OR MY PRODUCT ASAP!
This is the reply i received from you
"Dear Camilla,
Thank you for your email.
Your order will be cancelled because of a system failure. We're very sorry for this inconvenience.
Please accept this 15% discount code:
Have a lovely day!
Met vriendelijke groeten/kind regards,
Horze Klantenservice"
Few problems here:
1) it is not possible to receive the product i ordered? Because you still provide it on your webpage in that sige and all. I dont get it? i am actually able to purchase a new order of the product so why is my order cancelled if you have the product available?
2) i already paid for my product at the 1st of september when you withdrew 1399kr from my account, which is in fact illegal to do before you ship my product!
3) the best customer experience would be if you shipped the product to me right away with the offered discount. From my perspective i really need those gloves due to a mediecal condition. Do you really expect me to place a new order for something i already paid for?! That would mean I would have roughly 3000 kr out flying with no certainty that i will receive my product nor my money! From your e-mail it is clear that my order is cancelled, and you provide me with a 15% discount which can only be used in combination with a new purchase. This is not going to happen before I receive the money you already illegally took from me, when will this happen?? !!!!!!!!!!!! Again I have unsuccessful in getting through to your customer service on phone... Argh!!!!
13 October 2021
Unprompted review
Reply from horze.dk
Kære Camilla.
Jeg undskylder mange gange at du havde en dårlig oplevelse ved at handle hos os!
Da kundeservice var lagt ned pga en stor systemændring, havde vi store problemer med at svare alle hurtigt og indenfor normal tidsramme.
Systemændringen forårsagede nogle store tekniske problemer og gjorde at der var forsinkelser over hele linien.
Det er der heldigvis styr på nu.
Vi undskylder ulejligheden mange gange og ønsker dig en dejlig dag.
I have not received my order three…
I have not received my order three weeks after payment!
The provided phone number for customer service never answers any phone calls!
5 October 2021
Unprompted review
Reply from horze.dk
Kære kunde.
Jeg er ked af at du har haft en dårlig oplevelse hos os!
Da kundeservice var lagt ned pga en stor systemændring og tekniske problemer, havde vi store problemer med at svare alle hurtigt og indenfor normal tidsramme.
Vi undskylder ulejligheden mange gange og ønsker dig en god dag.
Super service
31 August 2021
God udvalgt
God udvalgt. Lidt lang afleverings tid, men man er vel informeret når man handler og mens man venter.
25 August 2021
Super fed hat
15 July 2021
Super service
8 July 2021
Der var for lang vente tid ( transport)…
Der var for lang vente tid ( transport) før vare kom. Ventede 14 dage
8 June 2021
Reply from horze.dk
Hej Katrina, Tak for din feedback!
Vi fra team Horze ønsker dig en dejlig dag :)
Super service
19 April 2021
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