HostelBookers Reviews 8,977

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more

Rated 1 out of 5 stars

Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more

Rated 1 out of 5 stars

Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more

Rated 1 out of 5 stars

They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more

Company details

  1. Hotel

Information provided by various external sources

We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

9K reviews

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Rated 1 out of 5 stars

Don't answer emails, Give incomplete information

I booked a hostel in Berlin for my son & friend travelling in Berlin. Nowhere in the booking details were we asked or informed that the lads had to be age 18+ to stay in the specific rooms we booked. Eventually I found this out from another website, confirmed by the hostel. The lads would have arrived at 11pm to find out they had to pay 40 euros/night more if there was even a private room available to stay in.
I sent three emails to hostelbookers (hostelworld) to try to cancel the booking; emails acknowledged but no one from hostelbookers replied. The hostel threw up hands saying "Not their problem" and cancellation had to happen via Hostelbookers only. I still don't know if I'll be able to cancel thru my son's account (fingers crossed, or we may be able to cancel via credit card company). Best scenario is I will have paid £21 for bad service & Bad Information. NEVER USE THIS COMPANY, AVOID AVOID.

4 February 2016
Unprompted review
Rated 5 out of 5 stars

Very good

Very happy. We have been on our trip to Australia and found using hostelbookers extremely easy. The descriptions and reviews are accurate. The information provided is also very useful when planning your trip.

16 January 2016
Unprompted review
Rated 5 out of 5 stars

very good hostel

very kind serve people. it likes a home. i like it. and it located in the city center, it is very convenient.

12 January 2016
Unprompted review
Rated 5 out of 5 stars

Just wauw

We wanted to take a school trip with 60 persons And 'hired' Hostelbookers in to found us a place to stay. They worked very fast And found us the most amazing And cheap place to stay for a few days. I really would recomand Hostelbookers. Very professional And polite. Thank you a lot for the excellent service you gave me :-)

12 January 2016
Unprompted review
Rated 5 out of 5 stars

Popped my hostel booking cherry!

I was a little nervous about booking my first hostel, but it was almost too simple.
1. Pick location, check.
2. Review my 4 options, check.
3. Curse myself for waiting too long to book Munich for Oktoberfest. CHECK.
4. Check my bank balance to afford said late booking, check.
5. Rule out camping site, expensive hotel and other random place, check.
6. Pick how many people and gender to share a "private" bathroom (quite a liberal use of that word), check.
7. Enter credit card details, check.
8. Receive confirmation email immediately, phew.
And that's how hostelbookers.com popped my cherry.
See you soon hostelbookers.com ;)

11 January 2016
Unprompted review
Rated 4 out of 5 stars

Very easy to use and good information

I found the site so easy to use and it was a good bit cheaper than if you walked through the doors of the hostel to book in. The one thing i really advise you to do is to check that the location of the hostel you are staying in is in the location you want to spend the most of your time.

10 January 2016
Unprompted review
Rated 5 out of 5 stars

Easy!

Booking online was very easy and well organized. I can see photos and reviews all in one simple place. I am excited for my trip even more!

9 January 2016
Unprompted review
Rated 5 out of 5 stars

Easy

Very good descriptions/photos of hostels. Made the decision easy and the payment was quick and uncomplicated.

7 January 2016
Unprompted review
Rated 5 out of 5 stars

uncomplicated and fast

Booking a place to stay has become incredibly fast and easy with hostelbookers. The process didn't take more than ten minutes and I immediately got a confirmation mail. Definitely not my last booking I made via this website.

7 January 2016
Unprompted review

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