I visited The Hotbin stand at the Chelsea Flower Show and I was reminded that I needed more wood chippings as my very busy worms were not altogether happy with a rather boggy compost they were living... See more
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Great help and advice from the team at the Chelsea Flower show and purchased one when we got home. Delivered quickly, set up following the instructions and we are away, temps up in the green zone and... See more
Company replied
The HotBin was received quickly, though confusingly in two packages - the plinth first and the actual HotBin the next day. We have followed the guidance and are pleased with the result so far. Afte... See more
So far so good but too early to tell about results yet. The purchasing process was simple and delivery was very prompt with lots of helpful updates on progress of shipping. The instructions w... See more
Company details
- #58 of 99 best companies in Garden
- #115 of 191 best companies in Garden centre
Written by the company
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
Written by the company
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
Contact info
Spennymoor, United Kingdom
- 08081688499
- help@hotbincomposting.com
- www.hotbincomposting.com
4.6
Excellent
815 reviews
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Replied to 100% of negative reviews
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Read the instructions carefully before you buy.
We found the bin quite tricky to assemble and are disappointed that the lid doesn’t simply flip up like the smaller versions shown on the website. When we fitted the lid it took both of us to get it off again - not practical in frequent use. So we have decided not to push the lid fully shut to make it easier to use.
I feel the design needs some improvements.
18 April 2026
Unprompted review
Reply from HOTBIN Composting
Thank you for taking the time to share your experience, we are genuinely sorry to hear how disappointed you’ve felt. This is far from the experience we want anyone to have with a HOTBIN, especially when you were excited to get started with composting.
We appreciate your feedback about the assembly and the lid. The HOTBIN Mega is self-assembly which we do advertise on our website and is designed to seal tightly to retain heat. Although it should take a little force to fit together it should not be impossible – We see you placed your order with Marshalls have you spoken to them regarding your concerns or to our customer support team who can help with assessing if any adjustments can be made to your HOTBIN to make the process easier.
Regarding emptying the compost, the HOTBIN Mega is designed to work like a traditional batch composter but with the benefit that the waste is completely contained and so the heat is increased allowing you to compost faster- but this does mean to remover the waste you either have to dismantle or you can dig out from the top to remove the compost.
We thank you for your feedback and will pass this onto our design team for them to look at any potential future modifications to the HOTBIN Mega.
If you have any questions or need support in the meantime, our team is always here to help.
Freephone 0808 168 8499
Email help@hotbincomposting.com
The HOTBIN Team
Replacing the hotbin composter valve
Wow, what can I say? The service was brilliant from the polite lady on the phone to the quick delivery of the valve. I highly recommend hotbin composter company... Thanks for regaining my faith in Customer Service!!
26 March 2026
Reply from HOTBIN Composting
Thank you so much for your wonderful review. We’re delighted to hear that our team made a great impression and that your order arrived quickly.
We’re thrilled to have restored your confidence in customer service, and we really appreciate your recommendation.
Happy HOTBIN Composting
The HOTBIN Team
Easy to order
Easy to order, kept updated regarding delivery. Light and easy to manoeuvre and clear instructions. It took just 10 days to really heat up and I've been topping up as the level falls. I'm looking forward to accessing compost soon!
27 March 2026
Reply from HOTBIN Composting
Thank you for your feedback. It's great to hear you've had a positive start.
Feeding the HOTBIN every 2-3 days should help to maintain the temperature in the hot composting zone.
Just to note that the first batch of compost you produce will be the roughest bath of compost as there was no initial het in the HOTBIN, but as you continue the process you will find the quality of the compost produced will increase.
The HOTBIN Team
Good product
Quick delivery. Easy to assemble. Excellent instructions and accessories.
Much longer for internal temperature to rise than expected.
13 April 2026
Reply from HOTBIN Composting
Thank you for your review. We’re glad to hear the delivery was quick and that you found the assembly, instructions, and accessories easy to work with.
We appreciate your feedback regarding the internal temperature rise taking longer than expected. The internal temperature can take time to rise depending on how much waste you are adding to the HOTBIN. It does need to be al least half full and this can take time to build up depending on how much waste you have available.
Happy HOTBIN Composting.
The HOTBIN Team
Reply from HOTBIN Composting
Thanks for your review! Great to hear everything arrived on time, undamaged, and hassle-free. Do let us know if you do have any problems, the team are always happy to help!
Reply from HOTBIN Composting
Thanks for the lovely review, we’ll take “amazing” any day! Happy hot composting, and shout if you ever need any support.
Excellent service
Informative website, easy to order and good delivery service. Detailed information on how to set up and use
24 March 2026
Reply from HOTBIN Composting
Thanks for the great review! Delighted you found the website helpful, ordering easy, and delivery spot on. Fab to hear the setup/use info was clear too! Hope you enjoy composting with HOTBIN!
What concerns me is rats may chew…
What concerns me is rats may chew through the material as it’s isn’t very tough .
The straps to keep the door closed fall down all the time and very temporary.
16 March 2026
Reply from HOTBIN Composting
Thank you for sharing your feedback.
The concerns you’ve raised about durability and the door straps are important to us, and we want to make sure you feel confident in what you’ve purchased.
Whilst we do not claim the HOTBIN to be rodent proof as rats in particular can chew through concrete the HOTBIN has been designed and tested to ensure its attraction to all unwanted visitors (including mice and rats) is minimised and in 99.5% of cases no issues are reported.
Regarding the door straps, these are only for additional security. The hatch will not fall off without the straps. However, if there is a lot of pressure behind the hatch from a high volume of compost then it may push the hatch out a little – this is most likely to happen if compost is not removed from the HOTBIN on a regular basis.
For further help on tightening the strap please contact our customer service team who will get this sorted for you and please check out our website for advice on further deterrents you can put in place for rodents if you still have concerns.
We hope this helps address your concerns and we are here to help support you should you require any further help or advise.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
Reply from HOTBIN Composting
Thanks for your review. We’re delighted to hear the buying process was easy and your delivery arrived quickly.
Happy HOTBIN Composting
The HOTBIN Team
So far we cannot seem to get it to work…
So far we cannot seem to get it to work despite following your instructions closely
3 February 2026
Reply from HOTBIN Composting
We’re really sorry to hear your struggle with the HOTBIN and understand how frustrating it must be if it isn't performing as expected.
We’d really like to help you get the results you were expecting so please contact our support team for guidance freephone on 0808 1688499 or drop us an email via our website. We will be happy to talk through your current use and help you get hot composting.
Thanks for your feedback, and we hope we can turn your experience around.
HOTBIN Team
Delivered on time
Delivered on time.
Was surprised to discover the hotbin was made from polystyrene. Hope it withstands usage.
12 March 2026
Reply from HOTBIN Composting
Thanks for your review.
We’re glad it arrived on time. The HOTBIN may look like polystyrene, but it’s actually a high‑density, durable polypropylene which is used to make car bumpers and goes inside cycle helmets as protection.
If you have any questions as you get started, we’re here to help.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
Super fast delivery
Super fast delivery. An expensive piece of kit (the base) but pleased to no longer have to bend down so far.
19 March 2026
Reply from HOTBIN Composting
Thanks for the review.
Delighted the delivery was super fast and that the plinth is already making life a bit easier for you. The plinth has been designed specifically to hold the weight of the HOTBIN but be as economic as possible.
Happy HOTBIN Composting
HOTBIN Team
Happy gardeners
Very happy with all aspects of the process and delivery.
Product first class and performing well.
17 March 2026
Reply from HOTBIN Composting
Thank you for sharing your experience. We’re delighted to hear you were happy with the whole process and delivery, and it’s great to know the product is performing so well. Hopefully you are well on your way to your first batch of HOTBIN compost.
HOTBIN Team
Reply from HOTBIN Composting
Thank you for your kind feedback. We’re so pleased to hear everything was easy and that our team could be helpful throughout your experience.
Happy HOTBIN Composting
The HOTBIN Team
Problem dealt with fairly and quickly (…
Problem dealt with fairly and quickly ( enormous overcharge on postage), but I still haven't received the little cap ordered
18 March 2026
Reply from HOTBIN Composting
Hello,
Thanks for leaving your review - we apologise for the issue with the shipping. Unfortunately a system error meant that the shipping cost for sending a HOTBIN to Ireland was also being applied to all other products - we refunded this as quickly as possible on the day the order was placed.
Regarding your missing cap, unfortunately given the time that has elapsed since dispatch this has now most likely been lost in the post. Please email our customer services team (help @ hotbincomposting.com) and they will get this sorted for you.
HOTBIN Team
Great product
Really easy to order online.
Items arrived exactly when expected.
Would recommend without hesitation.
17 March 2026
Reply from HOTBIN Composting
We appreciate you taking the time to share your experience.
It’s great to know the ordering process was smooth and delivery met your expectations.
Great to hear that you would recommend -if you do so then don't forget to sign up to our referral programme which benefits you too.
Happy HOTBIN Composting
The HOTBIN Team
It works.
The delivery was prompt and provided you follow the instructions, it definitely works. It took a couple of weeks to get up to the temperature at which you can put most bio-degradable materials in.
16 March 2026
Reply from HOTBIN Composting
Thank you for taking the time to share your experience. It’s great to hear your delivery went smoothly and that you’re already seeing the HOTBIN working as intended.
It can take some time for the heat to build up in the HOTBIN and it needs to be at least half full for the temperature to climb.
If you ever want tips or advice we’re always here to help.
Happy HOTBIN Composting
The HOTBIN Team
Reply from HOTBIN Composting
Thank you for your review.
We’re pleased to hear you found the website easy to use and that delivery was fast and efficient.
If you need any support as you get started with your HOTBIN, we’re always here to help.
The HOTBIN Team
Reply from HOTBIN Composting
Thank you for your review.
We’re glad to hear the ordering process was straightforward and that delivery arrived just as expected.
If you need any support as you get started with your HOTBIN, we’re always here to help.
Happy HOTBIN Composting
The HOTBIN Team
I think the bin will be great but not…
I think the bin will be great but not yet.
It’s going to take at least a month for the bin to heat up, provided I feed it regularly.
For some reason I expected it to heat up more quickly- daft really because I have been making my own compost for years, and it takes about a year.
So still hopeful that it will deliver as promised
13 March 2026
Reply from HOTBIN Composting
Thank you for sharing your first impressions.
It sounds like you’re off to a steady start, HOTBIN does need regular feeding and needs to be at least half full to build up that internal heat.
Once the temperature starts to climb the HOTBIN will be composting quicker than a traditional heap and we’re hopeful you’ll start seeing the results you’re expecting soon.
We completely understand that it may take a little longer to fully assess how well the product performs. Please feel free to update your review as you continue using it.
If you have any questions or need support in the meantime, our team is always here to help.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
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