From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... See more
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We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I teleph... See more
Booked a 2 night stay in Park Plaza Riverbank for daughters 18th birthday and watched MJ musical. Booking through Hotels Direct. Very easy and no issues at all and very informative. I will now only bo... See more
Everything was taken care of, our original show choice ended before our arrival date but Hotel direct made it so easy to change shows, tickets and new confirmations we're sent within minutes. Will def... See more
Company details
Written by the company
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Written by the company
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Contact info
Bridge House, St Clement Street, TR1 1ER, Truro, United Kingdom
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4.8
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Was gifted a ticket for a night at Abba Voyage
Was gifted a ticket for a night at the curio by Hilton and to see ABBA Voyage.
Effortless upon arrival at the hotel and the arena was a pleasant 20 min walk. There was a train station right across the road but we preferred to walk. Loads of restaurants around.
Highly recommend Hotel Direct. Uncomplicated and easy to use.
14 February 2026
Unprompted review
Fantastic show Stranger Things and perfect hotel.
It was great to be able to pick the seats we wanted for Stranger Things. The hotel was perfectly situated for the underground Russell Square was 2min walk. It only took 15mins to walk into the West End.
12 February 2026
Unprompted review
Brilliant as always!
6 February 2026
Unprompted review
I was looking for a London theatre…weekend break.
I was looking for a London theatre weekend break as a Christmas present and came across Hotel Direct. I wanted to see The Lion King and stay in a hotel close by. I was pleasantly surprised how affordable it was. It was easy to book and will definately use again. Highly reccomend.
30 January 2026
Unprompted review
Easy to book.
Easy to book.
The trip was good value - hotel excellent and good theatre seats
29 January 2026
Unprompted review
Great communications and all went very…
Great communications and all went very well.
1 February 2026
Unprompted review
Not quite the deal you think.
We booked a combo package, tickets for Cirque du Soleil at RAH and hotel. The show was great as were the seats. The hotel, was acceptable although the room was tiny and not the cleanest. The package for 2 at almost £500 appeared as good value for money, but actually ended up costing me more than if I'd booked both separately, direct with the vendors.
30 January 2026
Unprompted review
Reply from Hotel Direct
Good Afternoon,
Thank you for your review.
We are sorry to hear you were not happy with the price you paid for your booking.
We do strive to offer the best prices by booking a package, if you would like to discuss this with us please email us at reservations@hoteldirect.co.uk
We are happy to hear you enjoyed the show.
Kind Regards
Becca Saunders
Reservations Manager
Hassle free booking and good value…
Hassle free booking and good value hotel and train combined. I do like using this website.
31 January 2026
Unprompted review
Stress free experience
Provided an excellent all round service. All aspects of the trip were attended to. Any concerns were quickly addressed by a phone call by very helpful staff.
28 January 2026
Unprompted review
Excellent weekend
Easy to book and great instructions of what to do and times so no need to ask for further advise. Great selection of hotels
23 January 2026
Unprompted review
Take note.
Take note.
08.54 cancelled out of Truro to Paddington so we were delayed 1hr 6 mins. GWR delay repay does not cover this claim as discounted tickets are sold.
7 January 2026
Unprompted review
Reply from Hotel Direct
Dear Mr Randall,
I am sorry to hear that your train was cancelled and as such you were delayed.
As you have stated the tickets you purchased are discounted, for this reason they do not qualify for the delay repay scheme. We do show this on our booking page and on our confirmations.
As per your previous bookings with us, you'll be aware that we do help with delay repay with other ticket types. It is disappointing that you have based your review of us on the delayed journey and rail companies terms and conditions, both of which are out of our control.
We trust you did enjoy you hotel stay.
Kind Regards,
Becca Saunders
Reservations Manager
A VERY PLEASANT TRANSACTION
A very easy and pleasant way to book your trips
16 January 2026
Unprompted review
Great service
We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I telephoned Hotel Direct to book train seats and travel times and the call was handled in a polite, friendly and professional manner. Everything went smoothly and according to plan. Thank you.
11 January 2026
Unprompted review
Well priced and no hassle experience
Easy booking, good prices, clear and easy to follow comms.
10 January 2026
Unprompted review
Brilliant service and easy to use
Brilliant service and easy to use. Thought the prices were too good to be true, had to get my partner to check it was a genuine website.
Plenty of email reminders and notifications on what time I need to be where and when definitely book again and the hotel was brilliant and centre to everything we needed with two tube stations nearby
14 January 2026
Unprompted review
Hoteldirect theatre breaks was…
Hoteldirect theatre breaks was fantastic. It was all very easy to book hotel, theatre and rail tickets. Email communications were excellent. Good directions. Reminder emails and repeat rail tickets on the day were very useful. Highly recommended. We will use again.
13 January 2026
Unprompted review
Hotel direct is a great way for booking…
Hotel direct is a great way for booking your weekend packages away , used a couple of times & have never been disappointed 😊 highly recommended.
10 January 2026
Unprompted review
I paid £560 for abba voyage and nice…
I paid £560 for abba voyage and nice hotel package which took me along time to save , then we had illness at start of week so we rang you only to be to we try n sort it every day till last went past only to be told we couldnt transfer hotel ,and it was to late to sell the tickets which were selling at £165 each ,even found a site that buys them but it was to late because we kept getting fobbed off , we see the non refund policies but ifs I would of got a straight anser I would of sold the tickets for abba and atleast got some moneys back instead of beeing ripped off by you lot , very disappointed I am taking it to the ombudsman as I feels I tried n been mistreated and ripped off withs hard earned money n not even given the chance to swap when all illness n problems were sorted ,so here is my review wich I will be telling others how unprofessional this company is n how I was ripped off
10 January 2026
Unprompted review
Reply from Hotel Direct
Dear Mr Bowers,
I am saddened to hear that you are unhappy the outcome of your requested booking change.
Despite the terms and conditions of your theatre break booking and due to the circumstances in which you requested the change, we worked hard to try and amend this with our suppliers. As the non-changeable terms are set by them we are unable to deviate from this without their consent.
I can see that we were initially contacted by yourselves 5 days before the date of your booking and chased our suppliers daily until getting an answer from them 4 days later, which was the day before you were due to stay. Upon receiving notification that they would be adhering to the terms of the booking we let you know straight away. I do believe we did all we could to try and resolve this for you in the short timescale given.
Customer service is our top priority and it is very disappointing to hear that our efforts to assist you were not recognised and that you feel you were 'mistreated'.
It is unfortunate that we were unable to secure a change on your non-refundable, non-changeable booking on this occasion however I am satisfied that our team did all they could.
I wish you and your family well.
Kind Regards,
Hollie Volaisaya
Head of Operations
London theatre break
The ease of booking and the trust I had knowing the booking was secure, the hotel was going to be (and it was) comfortable and Hamilton the musical was outstanding. A successful weekend which was so easily organised.
10 January 2026
Unprompted review
Very easy process from start to finish
Very easy process from start to finish. Train tickets, theatre and hotel all booked with ease. Email confirmation received for each part. The whole trip went well
29 December 2025
Unprompted review
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