HotelsCombined Reviews 389

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Complete scam. The rates shown are not available, the hotel room they show are not available, when clicking on the link it diverts to a FAKE version of the associated booking platform. E.g - I manuall... See more

Rated 2 out of 5 stars

I've just made a Hotel booking through HotelsCombined after ensuring the quoted rate included all taxes and was converted to AUD$. The actual rate debited added the Taxes again and a double conversion... See more

Company replied

Rated 1 out of 5 stars

used this website many times. Unfortunately it seems that something has gone wrong as many rates are NOT at all correct. On most of my searches clicking on the best rate - mostly lowcostholidays- co... See more

Company replied

Rated 1 out of 5 stars

I am writing in regards to Orbitz rate and hotelcombined rating scam. My account with them is in negative and they asking me to top up by £2400 in order to complete premium task and withdraw my monie... See more

Company details

  1. Hotel
  2. Travel agent

Information provided by various external sources

HotelsCombined is a hotel search engine which offers travelers the most comprehensive collection of hotel choices on one site. Unlike other hotel sites, travelers can easily compare supplier inventory and pricing which saves time and money.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

389 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy Experience

User friendly UI, easy to book!

Just had an additional experience with their customer support and they are very helpful!

17 May 2017
Unprompted review
Rated 5 out of 5 stars

Best booking site

Simple interface and great result filtering.
I've been uI sing HC for years and never had a problem that couldn't be solved...

16 May 2017
Unprompted review
Rated 5 out of 5 stars

I booked a hotel through them and had …

I booked a hotel through them and had some issues with the booking, i contacted them and they resolved the issues quickly with the online travel agent i booked through. Easy website to use and great support, will use them again!

16 May 2017
Unprompted review
Rated 5 out of 5 stars

Amazing wide vision of accommodation offer

Is always good to compare and see all the available prices and extras, like breakfast included or not. It helps to have a wide vision of all the accommodation offer and to get the best price or deal! Amazing and recommended!!

16 May 2017
Unprompted review
Rated 5 out of 5 stars

A company with customers' best interests at heart

When one of their "trusted partners" (Happyrooms.com) failed to perform in the best interests of customers (lots of reviews of that company on this site... read and be warned!), hotelscombined stepped in, without hesitation, to ensure customer satisfaction (and, of course, to sever all relations with happyrooms.com). They were prepared to sacrifice their own commission (plus a bit!) in order to ensure that the customer didn't lose. You can't ask for more than that! I'll use them again!

5 May 2017
Unprompted review
Rated 5 out of 5 stars

Very good customer support

This is my first time that I made reservation with HotelCombined, and I think I will continue using this provider because their support is really good!

I found very special price on this website via agent Getaroom, however there is a problem that hotel rejected my reservation, and they told me that the agent entered wrong room rate.

I tried to contact with agent but at that time I have only few days left until my trip start, so I contact with HotelCombined support if they can do something for me.

Finally with help from Ben, my reservation was completed! The agent had rebooked again, and the hotel confirmed my reservation.

The reservation a bit difference with my original reservation but I accepted it. If compare with the room rate I got, the price still very good.

Thanks again for your support, Ben :D

3 March 2017
Unprompted review
Rated 2 out of 5 stars

Booking rooms

This site is a joke, I tried to book 2 rooms last night had everything ready to pay went to get my credit card to put details and in that time the deal suddenly becomes unavailable anymore and the price has gone up 70.00 not a good experience at all.

19 January 2017
Unprompted review
HotelsCombined logo

Reply from HotelsCombined

Hi Kylie, thanks for your review. Sorry to read about that but please kindly note that at HotelsCombined we simply compare hotel deals and then you book with one of our online travel partners directly. As a result, the prices & availability that you see displayed on our website are provided by them directly. Rest assured that this is very rare as they always aim to provide real time availability, however it could happen that your room got booked by another user while you were finalizing your reservation. Apologies for any inconvenience caused due to this -have a lovely day.

Rated 1 out of 5 stars

what has gone wrong with this app?

used to be great, now I just get a white, blank page

9 December 2016
Unprompted review
HotelsCombined logo

Reply from HotelsCombined

Hi Graig, thanks a lot for your comment. I am very sorry to read that you felt disappointed with our App. Our tech team is looking into what is causing this problem & unfortunately they couldn't reproduce the issue. Rest assured that at HotelsCombined we make it a high priority to offer the best comparison service & we want our App to be the best tool for you to compare. If you're still experiencing the same issue please feel free to contact our team of Experts at customerservice@hotelscombined.com so they can take look into it immediately. Many thanks for taking the time to review us, have a lovely day & Merry Christmas.

Rated 1 out of 5 stars

When a problem occurs this company do not have the manners to reply !! Never ever use this rip off company

We booked a serviced apartment in London on the understanding breakfast was included, and it was a4* establishment upon arrival was informed they had a maintainance problem so they would take us to sister appartments -----SO APPARTMENTS --KILBURN it was awful and they don't provide breakfast either!!! T their hotels / Appartments are more 2* -----No one from hotels combined nor SO HOTEL group had the decency to reply -- book at your peril

4 December 2016
Unprompted review
HotelsCombined logo

Reply from HotelsCombined

Hi, thanks for your review. When using our website you’re redirected to the travel partner of your choice to process your booking. As a result, we, at HotelsCombined, don’t process your booking neither have access to your payment details. We're sorry to read about this issue but please kindly note that this it is independent to us and we can't be responsible for it. It is the hotel's responsibility to allocate you to another similar property in case of any incidence within their premises. We have double checked on our system and couldn't find any email from you regarding this issue. If you wish, you can send more details to our team of experts and they will make sure to escalate this issue to the travel partner you book with on your behalf. We keep in touch -have a lovely day.

Rated 5 out of 5 stars

Useful Site

Great site. Use HotelsCombined.com before booking, the site lists prices from the other travel sites at once, like Expedia, Priceline, Hotels.com. Sometimes there are hotels you won't see on other sites. Recommended!

26 July 2016
Unprompted review

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