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Surespa Ltd Reviews 

747
•
TrustScore 4.5 out of 5

4.7

Hot Tub Shop
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Rated 5 out of 5 stars

Have used this business before, excellent service, returned for more products. Will use again.

Rated 3 out of 5 stars

i recently ordered an hot tub cover in brown to match my existing one .I measured as suggested and ordered it ,it took exactly 8weeks to come (time specified)by the company well packaged and well made... See more

Rated 5 out of 5 stars

I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more

Rated 5 out of 5 stars

Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more

Company details

  1. #8 of 20 best companies in Hot Tub Shop

Written by the company

Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

747 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(747)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

cant find anything to complain about…

cant find anything to complain about delivery spot on
all working as they should would recommend your
company to anyone.We work hard at the Allotment
and gardening finish with aches and pains jump in
the hot tub and all aches and pains go away, great
thank you

2 October 2019
Unprompted review
Rated 4 out of 5 stars

On time and great

The product arrived in good time and is working well in my spa

20 September 2019
Unprompted review
Surespa Ltd logo

Reply from Surespa Ltd

Hi Paul
You are reviewing the wrong Company. We didn't sell you a Jacuzzi or install it. We only sold you 2 Zorbie water bobbles. Would you amend please?
Kind Regards
HotTubsUK Customer Service

Rated 1 out of 5 stars

I have been using Hot Tubs UK as a…

I have been using Hot Tubs UK as a supplier for a number of years. I was recommend Eco3Spa. The product left the water green with a light odour. I rang Hot Tubs UK for support and spoke to the owner. All was told to do, above what I have already done, was re flush the system with another cleaner at extra cost to me ie buy more cleaner from them when I was told 1 should work! I only have a small tub. Nothing was offered. Very disappointed.

19 September 2019
Unprompted review
Rated 1 out of 5 stars

good Product poor customer service

The product is great but having paid about £50 extra for delivery within 15 working days it did not arrive until a week later than that. I emailed HottubsUK to ask if they would be refunding the extra charge for express processing but unfortunately they have not even replied hence only one star.

1 September 2019
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, delivery guy could not have been more helpful, cover just a bit lighter and slightly flimsier than we had expected. It is a perfect fit and really insulates the tub very well. We would recommend, price was very competitive.

22 August 2019
Unprompted review
Rated 5 out of 5 stars

Good all round

Good all round. Helpful and informative pre sale. Rang when said would. Delivered when said. Goods as said. After service very helpful when rang and asked questions.
Excellent!

19 August 2019
Unprompted review

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