Have used this business before, excellent service, returned for more products. Will use again.
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See what reviewers are saying
i recently ordered an hot tub cover in brown to match my existing one .I measured as suggested and ordered it ,it took exactly 8weeks to come (time specified)by the company well packaged and well made... See more
I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more
Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more
Company details
- #8 of 20 best companies in Hot Tub Shop
Written by the company
Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Contact info
Southgate Chambers, 37-39 Southgate Street,, SO239EH, Winchester, United Kingdom
- 01420 520030
- sales@surespa.co.uk
- www.hottubsuk.co.uk
4.7
Excellent
748 reviews
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Super quick delivery
Super quick delivery, useful information on website. All good.
19 August 2019
Unprompted review
Rang up to track progress of delivery…
Rang up to track progress of delivery via Hermes as I have had a number of issues with then before. Anyway I Got a very stroppy lady who answered the phone in the Customer Care team. It took 5 working days to arrive which is simply ludicrous for a courier company with a delivery in East Sussex and not Outer Mongolia ! Hermes delayed the parcel by 1 or 2 days and I could not an explanation as to why that was despite my attempt to do so! The customer care lady actually had the gall to put the phone down on me whilst I was talking which is an utter disgrace in my view, she was not prepared to listen, she clearly has grown a pair! This is why people choose Amazon to do their shopping as I have never had an attitude problem with amazon. I was not rude so no justification to stop listening and put the phone down ! No doubt they will respond with some cock and bull story trying to wriggle out of their appalling behaviour ! I would avoid use these amateur online retail store. No vet ever had this issue before ! Free delivery means a long wait so check first before ordering, my order value was £110, You have therefore lost my business in the future!
16 August 2019
Unprompted review
Reply from Surespa Ltd
Dear Roger
Clearly we will have to agree to differ over whether you were rude on the phone or not, but we do not hang up on customers for no reason.
The facts are that your parcel was delivered within 3 working days of order, which is a perfectly acceptable delivery timescale and as advertised on our website. As was explained to you, we offer a next-day delivery service if you need the goods sooner. As we also explained to you, the mode of operation of the various courier services that we use is obviously outside of our control.
Kind Regards
HotTubsUK Customer Service
Great products
Great products, easy to use web site and fast delivery,
14 August 2019
Unprompted review
all as described with fast delivery
8 August 2019
Unprompted review
Excellent made my order and delivered…
Excellent made my order and delivered on time very good company
5 August 2019
Unprompted review
Product arrived when they said it would.
30 July 2019
Unprompted review
Good price and speedy delivery does…
Good price and speedy delivery does what it says on the tin.
23 July 2019
Unprompted review
Good service but a product was delayed…
Good service but a product was delayed longer than advised
22 July 2019
Unprompted review
I bought this thinking life would be…
I bought this thinking life would be easier as you don't have to keep messing with the chemicals. Well, having cleaned the tub and filled it with fresh water I added 1/3 of a bottle of water conditioner then the water went cloudy. I kept putting the tablets in and after a few weeks it did clear. However it has a green ting to the water ?
I was NOT asking for advice just giving you my findings.
18 July 2019
Unprompted review
Reply from Surespa Ltd
Hi David
This really isn't the forum for advice on how to use the products we sell, but if you would like advice then obviously we will be happy to give it, so please email us directly with some details and we will help you.
Kind Regards
HotTubsUK Customer Service
Excellent service
17 July 2019
Unprompted review
Happy with the service 5*
11 July 2019
Unprompted review
Beware paying for fast delivery
Hot tub lid is great, fits well. But paid extra for the faster delivery service and it was a week later than paid for with no offer of a refund, just an excuse that they were busy!
9 July 2019
Unprompted review
Excellent
Not much to say other than good choices, sensible prices and quick delivery.
8 July 2019
Unprompted review
As always a first class service.
8 July 2019
Unprompted review
Easy to deal with and delivered on…
Easy to deal with and delivered on time. Only slight criticism I had to do the phone calls to initially get the likely delivery date
4 July 2019
Unprompted review
No problems at all
No problems at all, really good range of products and all at the best prices I could find online or in stores. Delivery was free which was brilliant, although Royal Mail did seem to take forever to delivery (out of the control of the store itself though).
4 July 2019
Unprompted review
great hot tub cover.
Good communication, great delivery and great item. Thank you
2 July 2019
Unprompted review
All arrived as described and on time
All arrived as described and on time. Good service and response to questions.
1 July 2019
Unprompted review
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