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House Buyer Bureau Reviews 

446
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and team members for being exceptionally helpful, professional, and genuinely courteous throughout the entire selling process. Consumers note that communication is always clear and consistent, which successfully makes the property journey smooth and completely stress-free. Some reviewers were not happy with the financial offers, noting that final property prices were significantly lower than the expected market value. Though a few people felt these valuation proposals were ultimately too low for their personal needs, they still appreciated the transparent discussions and respectful approach.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their exceptional... See more

Price

Reviewers express mixed feelings about price, acknowledging that offers are significantly lower than market... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Customer service

Customers had great satisfaction with customer service, consistently praising the helpful, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, brilliant, and stress-free process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found Dorothy at HBB to be really courteous and explained the whole process clearly when I asked about it. We don’t progress further with the initial discussion as we were still working on trying t... See more

Company replied

Rated 4 out of 5 stars

Dorothy and Kerrie have been very professional and respectful towards our sensitive house sale, thank you. The end sale price was fair and understandable under the circumstances and we were very impre... See more

Company replied

Rated 4 out of 5 stars

Professional in the approaches and tenacious as due to unforeseen circumstances I was unable to keep my original phone booking. Chatting to Suzanne gave me every confidence however I probably will dec... See more

Company replied

Rated 4 out of 5 stars

Found the company to be upfront and honest … they chose not to make us an offer on our property but explained their decision and were apologetic at not being able to help.

Company replied


Company details

  1. Property Investment
  2. also in
  3. Property Consultant
  4. Property management company
  5. Property valuer

About House Buyer Bureau

Written by the company

Sell your house fast

Selling your house doesn't have to be stressful. We are genuine property buyers who buy all types of property with our own cash. Whatever your circumstances we can give you a guaranteed, cash sale in a timescale of your choosing.

Our friendly team will give you honest and straight forward advice on the best way to sell your property - no hard sell 'guaranteed'. Visit our website House Buyer Bureau for more information and to get your free cash offer.

We know our stuff. We love property and since 2010 we've bought over 4,000 properties, spending over £600 million and helping thousands of people sell their homes quickly, simply and without fuss.

You can hear directly from some of our previous customers by visiting this link.

We are part of HBB Relocation Services Limited and you can find out more about us at companies house.

Whatever the reason for your sale we will buy all types of property, in any condition right across England and Wales. We can buy in as little as 7 days and will cover your costs of sale (including survey and solicitor fees).

We don't charge any fees. No estate agent fees, no survey fees, and if you use our recommended solicitors there are no legal fees to pay.

We won't ever put you under any pressure to sell to us. We are founder members of the NAPB, are members of the Property Ombudsman and are signed up to comply with approved Trading Standards practices.

Our promise to you

Written by the company

We'll give you a competitive cash offer, no fuss, no hard sell, no fees, no messing you around, and you're in control at all times.

Contact info

Get Your Free Cash Offer

We'll give you an idea of what we can pay in just one phone call.

4.5

Excellent

TrustScore 4.5 out of 5

446 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(446)

55 reviews in the last 12 months

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Rated 4 out of 5 stars

Very friendly

Very friendly, knowledgeable and quick to respond. Thank you.

27 June 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Mr Redman, Thank you for your review. Best wishes HBB.

Rated 5 out of 5 stars

A great way to sell your house quickly and reduce stress

We were warned about unscrupulous firms operating in this field but HBB were emphatically not one of these. The deal is you sell your house below the market price and the gap closes if you factor in the expense you save like estate agents, legal fees and of course much less stress. It suited us and from the start Dorothy guided us sympathetically through the early stages before handing over to Kerrie who was equally kind and approachable. It took about eight weeks to co-ordinate sale of our house and purchase of another and HBB kept to their offer and communicated efficiently at every stage. Highly recommended.

19 June 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Richard, Thank you for taking the time to do your review. It is grately appreciated. Pleased we could help and we wish you every happiness in your new home. Best wishes HBB.

Rated 5 out of 5 stars

What a wonderfully lady

What a wonderfully lady. If you want some straight forward, honest and trust worthy advice, regardless of whether or not you take their offer. Look no further. Highly recommended.

3 June 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Jane, Thank you for recommending us. Best wishes.

Rated 5 out of 5 stars

The communication I had with one of the…

The communication I had with one of the employers was very positive. She was friendly and knowledgeable. She was honest with the price offered and would keep in contact if my circumstances changed.

31 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Mr Meehan, Thank you for your feedback. It's really appreciated. We will stay in touch and you know where we are if you need us. Best wishes HBB.

Rated 5 out of 5 stars

My experience with house buyers was…

My experience with house buyers was exceptional. The attention to detail and constant contact with both Suzanne and kerry throughout my experience was second to none. They kept me informed through the whole process and I could not recommend them enough. I am now where I should be and it really worked for me.

18 November 2023
Unprompted review
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Reply from House Buyer Bureau

Hello Maddy, Thank you for your review and kind words. You were a pleasure to speak with and we are so happy we could help. All the very best. HBB

Rated 1 out of 5 stars

Ridiculous offer

Ridiculous offer I had already dropped the price by £50k and they wanted to offer only 80 percent so no I won't recommend them

28 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Tina, We are sorry we are not the right route for you and wish you all the best. Kind Regards HBB.

Rated 2 out of 5 stars

Contacted me under the pretence that…

Contacted me under the pretence that their offer would be realistic but it was ridiculously low.

21 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Harry, Thank you for the enquiry that you made. We are sorry that we could't make an offer work for you and wish you all the best.

Rated 5 out of 5 stars

Honest, straightforward offer.

Cannot fault my experience with the company. I was aware I wouldn’t be getting full market value for our home and so there were no surprises. At the moment we are not in a position to continue with our move but would have no qualms with contacting them again in the future when we are in a better position.

13 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Judith, We hope to hear from you in the future and thank you for your review. Best wishes HBB.

Rated 5 out of 5 stars

What a excellent experience

After I had decided to sell an inherited property I was put in contact with HBB my first point of contact was Dorothy who may I say was the most helpful,understanding and pleasant person I have had the pleasure dealing with. My next experience was with Kerrie and yet again equally as pleasurable they both went above and beyond and guided my through the whole process and basically did everything for me they were in contact almost on a daily basis and not just regarding the sale but also on how I was doing. Dorothy and Kerrie are absolutely credits to the company and I would have no hesitation to use and recommend this company to others once again thank you so very much for all your help and I wish you all the best for the future

8 March 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Vanessa, Dorothy and Kerrie have also commented on how lovely you were to chat with. Thank you for taking the time to do this great review. We wish you all the very best from the whole team at HBB and thank you for selling to us.

Rated 5 out of 5 stars

The most trustable company

The most trustable company, I dealt with .🌟🌟🌟🌟🌟 Every stage of the selling process, Dorothy and Kerrie went above and beyond.

The transparency and honesty is 💯 guaranteed. They were able to close quickly as promised.

It was a great experience. 👏👏

Thank you very much againDorothy and the HBB team. I would highly recommend them to anyone looking to sell their house fast without the hassles .

16 May 2024
Unprompted review
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Reply from House Buyer Bureau

Hello, Thank you so much for your review. You have been a pleasure to speak to. We wish you all the very best. HBB

Rated 5 out of 5 stars

Lovely people to speak to but poor offers

I believe my mum spoke to Suzanne, she was lovely and informative. I think the company is perfect for those who are in need of a quick sale and are happy to lose around 30K (some are!) It's worth having a quick chat with them and reinforcing what you know or may not know in terms of house sales. Thank you Suzanne

15 May 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Alissa, Thank you so much for your review. We do wish you all the best. Kind Regards HBB.

Rated 2 out of 5 stars

Unless you are absolutely desperate to…

This service was definitely not for me however, if you are absolutely desperate to sell your property and I mean desperate - this service probably would be good for you, if your not desperate don’t waste your time. We were offered far less than 80% on our property and if you live in Wales they will probably also minus the extra Stamp Duty from your offer which they explained they needed to do with us. However, the lady I spoke to was very polite and I was kept up to date throughout the whole process with realistic times scales, so I can’t fault the service in that respect.

9 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello, Thank you for your feedback. We are sorry we are not the right route for you. Best wishes moving forward. HBB

Rated 5 out of 5 stars

Dorothy was absolutely honest

Dorothy was absolutely honest, what a refreshing change. Would definitely recommend.

9 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Linda, Thank you for your feedback. Really appreciated. Kind Regards HBB

Rated 5 out of 5 stars

Honest, quick service

Didn’t end up using their services but Dorothy was prompt getting in touch and incredibly honest about what they could offer and other alternatives.

3 May 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Stephanie, Thank you for your kind words. We do wish you all the best. Please do come back to us at any stage.

Rated 5 out of 5 stars

Great service!

Prompt service. Honest feedback. Friendly, knowledgeable staff. A pleasure to deal with!

24 April 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Deborah, Thank you for your review. Best wishes HBB

Rated 5 out of 5 stars

Excellent honest company

Excellent honest company. Excellent communication from Suzanne.

15 April 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Stewart, Thank you for your review and kind words. We do wish you all the best. HBB

Rated 5 out of 5 stars

We tried to sell through a traditional…

We tried to sell through a traditional estate agent without success it was suggested that we talk to House Buyer Bureau. Initially we discounted them as their offer was very much below our expectations. Having considered the situation we decided that we could manage on a lesser figure and contacted them again. Which could mean getting our house sold without further hassle in a short space of time, getting the new property that we wanted. Our first contact was with Suzanne, she was extremely helpful and lovely to deal with, absolutely no pressure. Followed by Kerrie through the whole sale process, she was there every step of the way and always available to answer any queries also very patient when our onward move got delayed. OK we did not get the market value but we re delighted with the outcome. I would add that Aimee from the nominated solicitor was also extremely helpful throughout the whole sales process. Overall a really good experience, We would recommend HBB.

10 April 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Mr Freeman, Thank you for your review and kind words. We are pleased we could help and do wish you all the very best. Kind Regards HBB

Rated 1 out of 5 stars

Misleading ad…

I was thinking of selling my flat and having seen an ad for the House Buyer Bureau, I made contact with them.
Although they state 'we buy any home'...they don't!
I have a modern retirement apartment and they are not at all interested in buying it.
Their ad is misleading, why is this not mentioned.
I shall now engage an established estate agent.

5 April 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hi Michael, thanks for your feedback. We weren't trying to mislead you. We do buy all types of property, but sometimes there are things about individual properties that mean we either can't make an offer or we know our offer will be much lower than you would accept so we don't want to waste your time. We wish you all the best with your sale.

Rated 5 out of 5 stars

Efficient & supportive.

Dorothy & Kerrie helped my parents sell their house within a timescale to suit. They were extremely helpful and went the extra mile following an abortive sale from another house buying company. They kept me informed and updated throughout the process and could not fault them in any way. Extremely professional and ethical staff - nothing was too much trouble.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Had an initial chat

Had an initial chat, they were very open and honest about what they'd be able to offer and why. Not the right option for us right now but appreciated their advice and may return to them if my situation change.

13 March 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Tony, Thank you for your review. Please do come back to us at any stage. Kind Regards HBB.

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