The House Nameplate Company Reviews 

581
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered a house sign for friends birthday and was worried it might not turn up on time.... It was delivered in super quick time and so well wrapped up, it took me ten minutes to get Into the parc... See more

Rated 1 out of 5 stars

I am not impressed with the quality of my letterbox and I am appalled by the lack of customer care. I've had a basic letter box attached to my gate for a little over a year ( fitted January 2024 ) a... See more

Company replied

Rated 5 out of 5 stars

After reading through previous customer reviews, all of whom were delighted with their purchase I decided to place an order. I couldn't be more pleased! I went for something simple and classy choo... See more

Rated 4 out of 5 stars

Purchased an oval ceramic number plate. The company responded promptly to a query about numeral alignment which they attributed to the chosen Times Roman font. Black on white provides an easily visibl... See more

Company details

  1. Homewares Shop
  2. Decoration and Interior Design Store
  3. Gift shop

Written by the company

The House Name Plate company was established in 1986 with the idea of creating beautiful handcrafted house signs, numbers and letterboxes. Since then we have sold over 2 million House Signs. We remain a privately-owned business. Over the last 40 years we have extended our product range to include slate, acrylic, brass, aluminum, granite and ceramic. All of our cutting, polishing, sand blasting and laser engraving is done at our workshops in North Wales.


Contact info

3.8

Great

TrustScore 4 out of 5

581 reviews

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3.8

All reviews

(581)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faded sign, not faded customer service

I had a mind the step sign in my retail unit but after 18 months there was virtually no yellow left visible. They have a five year no fade guarantee so I contacted hnp and their response was very efficient. They asked for a picture which was easy to provide and within a couple of days a replacement had been sent. I wish all companies that I deal with had such a customer focus.

3 June 2023
Unprompted review
Rated 5 out of 5 stars

I thought it would be just add text to…

I thought it would be just add text to a field and choose a typeface but it was much, much more.
Offered suggestions and advice with layout and finish.
Very pleased and now my brothers and dad are using the company.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

A quality product backed up by excellent customer service

Absolutely delighted with the quality of the engraved slate road sign for our lane. Not only is the product superb, but the customer service was excellent too. The sign arrived promptly, and despite its weight and size it was very well packaged in protective materials etc. The neighbours are thrilled! Highly recommended company.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Great company and stunning products

I was not sure about sizes etc and was supplied all the information before making the purchase from Elisha, who emailed me multiple times with pics and info. Purchase and receipt was easy and quick and when I received the memorial stone with the inscription it was stunning, and is now placed at the bottom of the garden marking where my beloved dogs are now. Great company!

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Exquisite Product

Dear All,
Exquisite product received from this firm. Beautifully made and delivered within a good time frame.
We're very happy with the service and will no doubt be back to order more.
Great work!

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Memorial stone.

We ordered a memorial stone for our beloved cat Claude and it is excellent! The inscribed picture of him on it is exactly the same as the picture we sent. We are so pleased and happy with it. I'm sure that Claude would say that it is purrrrrfect! Thank you so much.
Wayne.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic, well pleased

Just received my new house name please and it's absolutely brilliant the quality is solid I would definitely recommend your company.

thank you
Geoff Mckay

9 May 2023
Unprompted review
Rated 3 out of 5 stars

replacement keys

nothing wrong with the product but the website navigation and checkout process is confusing. I needed replacement keys and couldn't find any drop down box without using the search bar. The checkout process was cumbersome and defaulted back to visa when I wan ted mastercard.

23 April 2023
The House Nameplate Company logo

Reply from The House Nameplate Company

Hi Medwyn,

Thank you for your comment, We have now resolved the issue with a sub category within letterboxes making them easier to find. Also I have checked the payment portal for any issues and it seems fine my end, maybe a temporary blip.

Kindest Regards
Daniel Evison
Special Projects Manager

Rated 5 out of 5 stars

Wow 🤩

Our new house nameplate is fabulous!! Amazing quality and incredible value for money. We couldn’t be more pleased with our purchase.
Company definitely highly recommended.
Thank you very much!

14 April 2023
Unprompted review
Rated 5 out of 5 stars

slate house number…

I received my slate house number yesterday and I'm very pleased with it. I needed to change the sign from landscape to portrait and messaged them direct about it. They were very happy to oblige and I would definitely use them again.

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Post box let’s in water and is rusting after 18 months use.

18 months ago I purchased a postal box from this company costing £65 and it now lets water in when it rains, not helpful when important documents get wet and despite not living in a coastal region, it’s rusting.
I have contacted them and they won’t replace it, instead offered me a discount to purchase another post box so I can waste more of my money.

21 March 2023
The House Nameplate Company logo

Reply from The House Nameplate Company

Hello Mrs Hope,
I am very sorry that you have had problems with rust and water ingress on your letter box. You bought this from John Lewis and partners, and not the House Nameplate company, so please can you contact them. The parcel box you bought is a discontinued item so neither they nor us can replace it. As a gesture of goodwill I will give you an alternative product at half price, but I must stress the onus is on JLP where you bought it from and not us.
Kind regards
Chris Jones

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