Indya Reviews 1,992

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,668 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide variety of products and accessories available, finding them to be good value for money and often well-made. The ordering process is frequently described as smooth and easy, with many users expressing excitement about receiving their purchases. Several people also highlight positive interactions with customer service representatives, who are often praised for being helpful, prompt, and supportive in addressing queries. However, some reviewers were not happy with the product quality, mentioning issues like cheap materials, incorrect stitching, and items not matching online descriptions. There are also concerns regarding sizing and fit, with some customers receiving items that were too tight or ill-fitting, even after providing custom measurements. Additionally, a number of people experienced significant delays in order delivery and found customer service to be unresponsive or unhelpful in resolving their issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing satisfaction... See more

Order

Customers had ambiguous experiences with order, with some reporting positive interactions and a smooth... See more

Quality

People report ambiguous experiences with quality, with some customers praising the beautiful colors, jewelry,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising good prices, affordability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was top tier, Meenu cleared all my doubts on measurements and delivery details. Website did glitch a few times but it could be frm my side. But definitely recommend👍🏻

Company replied

Rated 3 out of 5 stars

There are specific measurements (the length of the front and back of the blouse, the depth of the front and back of the blouse, and a way to differentiate the chest and bust) that cannot be noted in t... See more

Company replied

Rated 5 out of 5 stars

Meenu was very supportive in helping me understand the clothing system of House Of Indya. She would reply quick and as for someone who has brought Indian clothes online for the first time, she was rea... See more

Company replied

Rated 5 out of 5 stars

Lots of choices to pick from online - I just placed order and hope it will arrive in the given timeframe. I enjoyed that they also sell jewelry and bags - convenient to buy everything in one place. I... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Children's clothes shop
  3. Jewellery shop
  4. Men's clothes shop
  5. Wedding Shop

Written by the company

Indya – Redefining Indian Elegance for the Modern World Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries. At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Sanyogita Assist me well

Sanyogita Assist me well, Overall Nice experience with them

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Rajnish! Thank you for your support and appreciation. We look forward to bringing you many more beautiful shopping experiences in the future.

Team Indya

Rated 5 out of 5 stars

She is giving best advice and best tips…

She is giving best advice and best tips to chose the product

29 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Garv! Thank you so much for your amazing feedback! We're delighted to hear that you love House of Indya. Your support and appreciation truly mean the world to us.

Team Indya

Rated 5 out of 5 stars

Purchased a lehenga for wedding good…

Purchased a lehenga for wedding good flirting with the work in it

15 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shalu! Thank you for your valued feedback. We’re delighted that your experience with House of Indya was a memorable one.

Team Indya

Rated 1 out of 5 stars

Terrible return policy and cheap quality of fabric

I bought a handful of pieces for a wedding. I liked about half of them. I got two kurtas for my husband. They were both tight. When I tried to return the pieces they kept asking me to measure the kurtas and send back. I have no idea how that was relevant?? The quality of the saree and another piece I purchased felt extremely cheap. Not all the outfits were like that but two of them definitely were. Their return policy stinks - especially if you are buying from the US. You have to pay for the return to India - that's almost the same price as the purchase so definitely not worth it. Their customer service isn't super helpful. They need a shipping warehouse in the US if they want a substantial clientelle from this country. Overall I was not happy with their return policy and quality of theair fabric and stiching on half the items I ordered.

29 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shaista!

We sincerely apologize for the experience you had. We never want our customers to face such issues. We tried to connect with you, but were unable to reach you. We will try to contact you again shortly to assist you further.

Team Indya

Rated 4 out of 5 stars

Good Response after review!

The customer service agent did not answer my question.
They kept on giving same repetitive answer instead of understanding the problem.

The Indya.com team took effective steps after reading the posted review and immediately solved my issue.
That was a good quick response and action!

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Kruti!

We sincerely apologize for the inconvenience you faced. We never want our customers to experience such issues. We tried to connect with you but were unable to reach you. We will try to contact you again shortly and assist you further.

Team Indya

Rated 5 out of 5 stars

Fantastic shopping experience

Fantastic shopping experience, so clear and helpful

29 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Sue! Thank you for the amazing review! We’re so happy you had a great experience. See you again soon.

Team Indya

Rated 5 out of 5 stars

Lots of choices to pick from online

Lots of choices to pick from online - I just placed order and hope it will arrive in the given timeframe. I enjoyed that they also sell jewelry and bags - convenient to buy everything in one place. I plan to order again in the future if everything arrives as purchased.

29 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Pap! Thank you so much for your kind words! We’re thrilled you loved your experience with House of Indya. Your support truly means the world to us.

Team Indya

Rated 1 out of 5 stars

This is clearly a Fraud operation

This is clearly a Fraud operation. As you can see most of the overseas complains pertain to fraudulent transactions (sending polyster stuff when adverstising silk)as they are aware you cannot return the goods. Their customer service is a chatbot. Of course when you try to report this to cybercrime Indian portal never opens. India is just like some of the most corrupt African countries.

18 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Praveen! We do apologize for the experience you had. We never want our customers to feel this way, and we would request you to please share the order details with us so that we can help better.

Team Indya

Rated 1 out of 5 stars

I purchased 5 items from this site for…

I purchased 5 items from this site for eid for myself and my family as the kameez looked beautiful in the pictures. I bought two sizes bigger just in case it was an online order and I like it loose fitted and hadn't ordered from here before. It took quite a long while to be shipped and when the items finally came after 3-4 weeks it was all very tight and ill fitting. Some clothes looked very cheap and wasn't worth half of what was spent whilst a couple of them looked good but sadly I couldn't wear them as they were too tight. On addressing the issue they were prepared to offer 30% of the value of two items out of the 5 items!!! I have not received a penny todate. very disappointed in the service

Ordered early February 26

20 March 2026
Unprompted review
Indya logo

Reply from Indya

Hi Raleena! We truly apologize for the inconvenience caused. We tried to connect with you, but you were unresponsive. We would request you to please wait; we will connect with you shortly again to help.

Team Indya

Rated 5 out of 5 stars

this is my first experience with your…

this is my first experience with your website
it went very smooth
I got what's app help from Sanyogita , thanks for
your help

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Sadhna! Thank you so much for sharing your experience! We’re delighted to hear that your first visit to our website went smoothly and that you were able to get helpful support on WhatsApp from Sanyogita. We’ll be sure to pass on your kind words to her.

Team Indya

Rated 5 out of 5 stars

It’s easy to find what you went and…

It’s easy to find what you went and customize the size and extra details, and I’ve heard really good reviews based on other people, I can’t wait to get my lehgenha

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Charulata! Thank you so much for your lovely feedback! We’re really glad to hear that you found it easy to customize the size and extra details as per your preference. Your trust means a lot to us, and we’re excited for you to receive your lehenga. We’re sure you’re going to love it even more in person!

Team Indya

Rated 1 out of 5 stars

Please read: this is a scam site

Two outfits purchased on May 13, 2026, both purporting to be silk saree sets. Card was charged May 13. No invoice or email notification sent.
Today ( May 28) I received the outfits. They were wadded up in a vacuum sealed bag, and the material looked just like the stuff cheap haloween costumes are made from.
I did the burn test to distinguish silk from polyester, and sure enough, both sets are made from polyester.
I believe that this company is a willful scam. They appear to flood the internet with fake positive reviews in order to bury legitimate complaints, and to answer those complaints with a stock response that does not appear to be supported by any meaningful action.
Both the saree sets I purchased are going into the garbage because I know from the experience of others that I will never get my money back. This has been an expensive $221 mistake on my part.

13 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Diane,

We sincerely apologize for the inconvenience caused. This is truly unfortunate, and we do not want you to face such issues. We will connect with you shortly today and assist you with the best possible resolution.

Team Indya

Rated 4 out of 5 stars

Great and quick

Great and quick

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Vidhisha! Thank you so much for your kind feedback! We’re glad to hear you had a great and quick experience. We truly appreciate your support!

Team indya

Rated 3 out of 5 stars

It says that no duties and tarrifs on…

It says that no duties and tarrifs on top of the price but at the time of check out you ask for custom clearance fee and lost item fee and one more additional charge. Which is not fair .

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Diksha,

We deeply regret the inconvenience caused and sincerely apologize for the experience. This is truly regrettable, and we certainly do not want you to go through such issues. We will get in touch with you shortly today and ensure you receive the best possible assistance and resolution.

Team Indya

Rated 1 out of 5 stars

Worst retail experience ever

This was one of the worst retail experiences I've ever had. I placed an order through the website and was told that I would receive my order within 1 month. After the month passes by, I reached out to the customer support team over WhatsApp four different times and each time was told that due to a production issue my order had been delayed and then was given no follow up on shipping time. The support team was also slow and terrible at communication. My order then arrived 1 month after it was supposed to, but it was stitched to the wrong size, looked nothing like the online picture and the fabric had stains on it.

27 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Fatema,

Please accept our sincere apologies for the inconvenience you have faced. This is truly unfortunate, and we regret that you had to experience this. We will be reaching out to you shortly today and will do our best to provide you with the most suitable resolution.

Team Indya

Rated 5 out of 5 stars

RELIABLE & TRUST WORTHY

RELIABLE & TRUST WORTHY
They have a huge variety of outfits and accessories to choose from. They are very reachable and excellent with communication through Whatsapp.

28 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Jathu! Thank you so much for your wonderful feedback! We’re glad you found our collection of outfits and accessories impressive and appreciated our availability and communication on WhatsApp. Your trust and support mean a lot to us, and we’re always here to help you with the best service possible.

Team Indya

Rated 1 out of 5 stars

Worst company and Fraud

They are the worst company i have ever ordered my stuff from. All the clothing that came to me was worst quality and on the top of it they haven't payed the custom fees and kept it secret until I received the bill from fedex and now they asking me to clear those dues .
Please never buy stuff from them they are the biggest fraud company I have seen.

27 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Maymeh,

We sincerely apologize for the experience you had, and we never aim to provide such service. Please share your order details with us so we can connect with you and assist you better.

Team Indya

Rated 1 out of 5 stars

False advertising!!!!

Extremely disappointing experience with Housd of Indya.

I waited over 30 days for my order, received conflicting dispatch updates throughout, and when the outfit finally arrived it looked NOTHING like the product advertised on their website.

The colour, blouse design, embellishment, fabric, and overall appearance were completely different from the professional images used to market the outfit. This was not a “slight variation” due to lighting or handmade detailing as the company claimed — the item was clearly misrepresented.

Customer service was equally frustrating. Instead of acknowledging the obvious differences shown in side-by-side comparison photos, they repeatedly dismissed my concerns and refused to offer a full refund, only offering partial reimbursement for a product that was significantly not as described.

I was even contacted at 6am UK time with no consideration for international time zones.

Very misleading advertising, poor communication, excessive delays, and disappointing quality. I would strongly advise others to be cautious before ordering.

15 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shareena,

We sincerely apologize for the experience you had. This is certainly not the experience we aim to provide our customers. We will reach out to you shortly at a convenient time to assist you further and help resolve the issue.

Team Indya

Rated 5 out of 5 stars

Great choice of items

Easy to navigate pages, great variety of items at a great price point. Items are always of high quality.

27 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Ashwina! Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed browsing through our collection and found the variety, pricing, and quality up to your expectations.

Your support truly means a lot to us, and we look forward to serving you again soon!

Team Indya

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