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Houzz Reviews 17,727

•
TrustScore 4 out of 5

4.1

Interior designer
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Review summary

Created with AI, based on recent reviews

Considering 696 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding high-quality items and a wide selection that meets their needs. People also appreciate the user-friendly experience, noting the ease of navigating the website and the simple ordering process. However, some customers encountered issues with the website, such as pages not loading or the app not functioning correctly. There were also instances where people experienced problems with their orders, including damaged items upon arrival or difficulties with tracking and address changes. Additionally, some reviewers mentioned price fluctuations and discrepancies in product descriptions.

What people talk about most

Product

Customers had positive experiences with product offerings. Many reviewers appreciate the wide variety and... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers express frustration with... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or cancelled... See more

Price

Users describe ambiguous interactions with price. Many customers reported issues such as unclear pricing,... See more

User experience

Clients share positive opinions on user experience, often highlighting the ease of navigating the website and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great would mean the merchandise is in hand with no damage. This is just another internet purchase and we will see how it goes. Houzz checkout process is excellent. The delivery process can't compare... See more

Rated 4 out of 5 stars

Houzz is a good resource for furniture and accessories. They have a wide selection to choose from and it’s easy to navigate and shop. Looking forward to my new pieces.

Rated 4 out of 5 stars

The app would not work on my phone! I tried to add to my order but could not. I missed my opportunity to utilize my discount due to the inability to add more items to my cart! The light fixture is st... See more

Rated 4 out of 5 stars

Ease of shopping and excellent price. didn't give 5 stars because product hasn't arrived yet so final review is tbd.

Company details

  1. Interior designer
  2. Home Furniture Shop

About Houzz

Written by the company

Houzz logo Front of house with patio

Enhance Your Home From Idea to “Done”

Inspiration, products, and the pros to make home happen—open the door to where it all comes together, right here at Houzz.

Front walkway to house

Design Inspo for Every Space

Spark your vision by browsing thousands of stunning home photos.

Get Ideas →
Modern kitchen island

New Products for Every Style

Make your rooms a reflection of you with stylish, elevated pieces.

Shop Products →
Home remodeling professionals

Local Pros for Every Project

Hire hometown experts and stay on top of your project’s progress.

Find Professionals →
Houzz Pro logo Home professional working on project

Run Your Business Under One Roof

Built for home professionals of all trades, Houzz Pro has the tools to manage projects, impress clients, and bring ideas to life.

Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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Replied to 27% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Unbelievably great price

I googled the image of the set I wanted, and Houzz popped right up with a link to it. Fast, efficient, and an unbelievably good price -- plus free shipping. I clicked immediately!

3 August 2025
Unprompted review

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