Howarth Timber Reviews 

520
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the local branch staff are exceptionally helpful, patient, and knowledgeable when assisting with custom projects and home design choices. Consumers also deeply appreciate the fast and reliable delivery service, noting that drivers often go above and beyond to place heavy goods exactly where needed. Some reviewers were not happy with delivery scheduling and communication, experiencing frustrating delays or missing updates regarding their exact arrival times. A few other people also felt that certain product quality issues needed attention, mentioning damaged items or unwanted substitutions arriving unexpectedly during orders.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and often ahead... See more

Service

Reviewers mention positive feedback about service, noting that both in-branch experiences and deliveries... See more

Product

Customers report general satisfaction with the product offerings, highlighting their quality and value for... See more

Order

People report positive experiences with order, highlighting straightforward and efficient online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we moved into our new build in December we knew we wanted a breakfast bar extension adding as quickly as possible. Howarth supplied the same base units and also found a better deal (and perfectly... See more

Rated 4 out of 5 stars

Staff at the Bury St. Edmunds branch were very helpful. I was advised to buy on-line. However the website would not allow me to use a credit/debit card. Eventually I used PayPal which enabled me to c... See more

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and... See more


Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(520)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Have been using Howarth Timber now for many years now as my main supplier. From management,sales team and yards staff everyone has been accomondating and professional and would have no hesitation in recommending to fellow professionals

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service, if your not sure of what you need or how much then these guys are always happy to help, most request can be solved over a phone call, rare these days which is a big added bonus about just how good howarth timber is.
Prices are fair, timber is quality, really can not be faulted

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Mateo at the Grimsby branch

I recently had my kitchen designed by Mateo at the Grimsby branch, and I cannot recommend him highly enough. He was incredibly helpful and knowledgable and I’m really pleased with the result, but his customer service made him stand out. I have mobility issues and he’s really taken that into account to not only design a kitchen that looks good, but also fits my accessibility needs. When I was struggling to pick a colour, he suggested a range that could be sprayed in any custom colour and it has turned out exactly as I imagined. Could not be happier with the whole experience. Mateo you are a star, thank you so much!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Was looking for a new kitchen and went…

Was looking for a new kitchen and went to hearth timber Grimsby, Jordan helped us , he came to our house and planned kitchen to our requirements, and went above and beyond to help us. He was regularly in contact with us and even called round to assess progress, he also sorted out a problem with an appliance we had and solved the problem, he was very professional and would highly recommend

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Excellent quality

The panels are so much better than other locally available ones. We found it easy to fit the panel.
Our only little bugbear is we didn't get email/text updates to let us know when delivery was. The first we knew, we had the driver ring us to say he was outside. Luckily I hadn't left for work or we would have missed him. Even an early morning text would have helped. We got a delayed text at 10.30, 2.5hrs after delivery! Apart from that, we are completely happy with our purchase.

9 February 2026
Unprompted review

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