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Howdens - Goole Reviews 

90
TrustScore 4 out of 5

4.2

Unit 2, Rawcliffe Road Trade Park, Rawcliffe Road, DN14 6TY Humberside, North East, GB


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Rated 5 out of 5 stars

The customer service I always receive is amazing second to none. Always welcomed in store. Every purchase top quality. Thank you for all you do

Company replied

Rated 5 out of 5 stars

A young lady called Karen popped to house / Site we were working on and got myself and Som signed up for membership. Explaining everything and very helpful as I am new to area. John

Company replied

Rated 5 out of 5 stars

Always happy to help, efficient and extremely knowledgeable. All staff will go the extra mile and make sure the product is available when you need it

Company replied

Rated 5 out of 5 stars

Amazing customer service. Love my new kitchen! The team were spot on! Cannot reccomend them enough. Thanks. 5⭐️

Company replied


Company details

  1. #57 of 137 best companies in Kitchen supply shop
  2. #79 of 227 best companies in Bedroom furniture shop
  3. #23 of 63 best companies in Door supplier
  4. #26 of 84 best companies in Flooring Shop
  5. #17 of 45 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 2, Rawcliffe Road Trade Park, Rawcliffe Road, DN14 6TY, Humberside, North East, United Kingdom

  • 01405 780 465

4.2

Great

TrustScore 4 out of 5

90 reviews

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4.2

All reviews

(90)

9,390 reviews in the last 12 months

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Rated 1 out of 5 stars

en the kitchen arrived it was…

When the kitchen arrived it was apparent that a lot of the order was wrong. This stopped the progression of the install on day 1. To correct the order the joiners made 3 journeys to the Goole branch on the first day to try and continue with the install. Then they realised that most of the delivery was different to what was ordered. I could list everything but in simple terms the carcasses and appliances were correct. Most other things were incorrect. Some examples are:
• Fridge is a 50/50 the door that came was 70/30
• Wrong colour doors
• Then when the new ones arrived, they were gloss not matt
• End panel to island wrong – had to join looks unsightly
• Corner moldings wrong colour
• No cutlery draw
• No led lights
• Finishing caps for doors missing
• Depth of wall cupboard impractical on design
• Stainless steel bottom trim for oven missing (Howdens believe its OK to see the carcasses, which is completely different colour under the oven?) Still not corrected.
• Noisy extractor fan
Cost of kitchen = £10,000 without intall!

An extra day’s labour was needed to complete the kitchen. The joiners came back at the weekend to complete. The extractor fan was not working correctly. It was extremely noisy, so much so that you can not use and have a conversation. It makes no difference what speed it runs at; they all make the same loud noise with no extraction notable either. This eventually was replaced.
Also the finishing caps that cover the holes in the insides of the doors. These have been asked for many times, both through me and the joiners. It has taken several calls to receive these.
Another point that I find concerning is after I voiced my dissatisfaction with sales person who dealt with us, I specifically asked for a call from his manager to discuss my complaint. I made it clear I did not want to have call and chase myself. I did not received a call. I had to write an email to complain. This prompted several conversations with Katie the manager. I wanted to be compensated for the extra costs for the install due to Howdens numerous mistakes. This came to hundreds of pounds for 2 joiners to finish the job on a weekend. All I was offered was the delivery fee. I refused this and asked for her area manager to contact me. 2 months later I am still waiting, no-one has contacted me which I think is very disappointing and shows a complete lack of accountabilty and how important their customer experience is to them. I am now seeking advice to recover my financial loss through court. My advice is go elsewhere.

When I placed this review on Google, Howdens responded asking for for details. This I gave and received this reply-

'Good afternoon Andrew,

Thank you for providing this detail

Please rest assure you feedback will be shared internally.'

Didn't even try to resolve! They have had plenty of chances to make this right but have chosen not to.

You make your own mind up where to spend your money. This is my experience.

2 February 2022
Unprompted review
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Reply from Howdens - Goole

Thank you for your feedback. Please rest assured we will share your comments internally.

Rated 5 out of 5 stars

Knowledgeable Staff

Knowledgeable Staff. Tick
Friendly Staff. Tick
Efficient Staff. Tick
Nice Environment. Tick
Fast Service. Tick
Competitive Prices. Tick

29 December 2021
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Reply from Howdens - Goole

Hi Richard, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

Love Howdens

Love Howdens - The staff are all ace !!

15 December 2021
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Reply from Howdens - Goole

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 5 out of 5 stars

Great customer service

Great customer service . Staff where extremely helpful and went above and beyond to assist us.

18 November 2021
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Reply from Howdens - Goole

Good afternoon Glen, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Ellie.

Rated 5 out of 5 stars

Good service

Good service , very helpful staff

15 October 2021
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Reply from Howdens - Goole

Good afternoon Susan, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

Rated 5 out of 5 stars
Howdens - Goole logo

Reply from Howdens - Goole

Good afternoon Michael, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Harriet.

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