A 5* rating for the first class customer service after care at the London Great Cambridge Road branch provided by Gill. When we had trouble with our Lamona oven within the 3 year warranty and the engi... See more
Company replied

Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH Middlesex, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
A 5* rating for the first class customer service after care at the London Great Cambridge Road branch provided by Gill. When we had trouble with our Lamona oven within the 3 year warranty and the engi... See more
Company replied
Stephanie at the Great Cambridge branch always very helpful, has given me solutions that always work, very helpful and excellent service all the time, 10 out of 10
Company replied
Am so glad we bought a kitchen in the year 2022 from Howdens. A10 ! Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts f... See more
Company replied
Excellent service especially from Jill Helped me source replacement parts for leaking tap - which was still under warranty from 2022 - so no charge Found Howdens service generally in my dealings w... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH, Middlesex, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very helpful. We bought an ex-display item which made things slightly more complicated but it was sorted very easily

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
Malik was fantastic in designing our kitchen. His service is top class. He is a very polite and courteous person and I would say definitely looks after his customers. Even after you've paid for your kitchen from start to finish. I am glad we went to Howdens as we saved thousands. It's quality is just as good as Magnet and Wren who we went to first. Luckily we had our own fitter and it was a smooth experience. Thank you Malik and keep up the good work!! Howdens are lucky to have you!!

Reply from Howdens - Great Cambridge Road
Services were good and timely, staff are always there to help all the time where necessary.
Great job
Deo

Reply from Howdens - Great Cambridge Road
Howdens always have what I'm looking for and the staff are very helpful. Whenever I order anything and notice missing part in my order, Howdens always replace it. As a general builder, it's my favourite shop.

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
I visited he Cambridge Read branch today to enquire about some parts. The staff were very helpful and especially Gil. She went out of her way to give me names and contact numbers of where i could find parts which I've been looking for over 4 weeks. Not only did i find the parts later on this afternoon from Gil's contacts but i saved a lot of money. This is what "going the extra mile" means for customers.

Reply from Howdens - Great Cambridge Road
The staff were so so helpful, they did everything they could to help us very near to closing time on Saturday . Sean I believe the manager who knew his stick and solved the matching problem instantly, and Ayten who was very helpful and polite on the phone , and went above and beyond when we finally found the showroom .
We are too quick to complain , these two members of staff need to be recognised for their help and support to fulfill my needs it made all the difference !
Thank you them both I will be placing my order on Monday as we did run out of time .

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
Customer service was very good but dishes was delivered dented and damage. The s/s sink was very crap and flimsy, a mid range should have been specified as there was no restriction on budget.

Reply from Howdens - Great Cambridge Road
Fantastic service as always from Howdens Great Cambridge Road, very professional and knowledgeable from the design stage to delivery. Special mention to Malik and Branch manager Sean.

Reply from Howdens - Great Cambridge Road
Until we get the kitchens, a lot of phone calls, no answers, people of , call again next day , kitchens paid by customer, no kitchen design sent, when sent they sent 2 kitchen design for 1 kitchen. Kitchens delivered after 5 days from payment on a Friday after 4 PM, doors missing, worktop missing, cornice missing . Front draws for 400 base unit missing , sent instead 600 mm draws face. They promise to send on Monday, after a week we still not having ??? Customer service nill!!!!

Reply from Howdens - Great Cambridge Road
Great service and advice. No hassle return on over-ordered, but unopened parts.
Bought 9 Dordogne Oak Doors. Quality excellent and they look smashing!

Reply from Howdens - Great Cambridge Road
As always, a fantastic service. The stock arrived within a few days and has now been fitted. Excellent quality at a reasonable price.
I can’t fault Howdens.
Thank you 🙏

Reply from Howdens - Great Cambridge Road
Fantastic, helpful staff, been to other branches, but they never march the quality of service you get at Great Cambridge.

Reply from Howdens - Great Cambridge Road
Bad review as you let someone else use my account even thought I have it in place that you call me to check it’s on.
And I never use this branch.

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
very good customer service staff always willing to help

Reply from Howdens - Great Cambridge Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.